-15
NPS
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Steadily
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About Steadily's Brand
Steadily offers affordable landlord insurance across all 50 states. Our team of knowledgeable sales agents across the country are experts at finding the right coverage for your needs. From one local property to a portfolio across various states, we have you covered. Among its major competitors, Steadily is ranked in 1st place for NPS while Allstate is 2nd, and Nationwide Insurance is 3rd.
Brand at a Glance
62%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Steadily Ranking
- #1 / 4 of its competitors
Steadily NPS
Steadily's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Steadily's customers would recommend using the product based on a scale of -100 to 100.
Steadily Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Steadily NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 0 | May 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 -15 | Jan 2024 | -15 |
Jun 2024 -12 | Jun 2024 | -12 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 0 | Nov 2024 | 0 |
Dec 2024 9 | Dec 2024 | 9 |
Feb 2025 -9 | Feb 2025 | -9 |
Jun 2025 -15 | Jun 2025 | -15 |
How Other Brands Compare
Steadily is ranked first for NPS among its competitors. Allstate and GEICO come in second and third, with Farmers Insurance coming in at #4.
Steadily |  Allstate |  GEICO |  Farmers Insurance | |
| Global Ranking | #- | #122 | #- | #- |
| NPS | -15 | -31 | -64 | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $31.46B | $587.82B | $65.45B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steadily NPS by Ethnicity
Steadily's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Steadily NPS vs. Competitors
Compared to its competitors, Steadily's NPS is rated right above Allstate, and is preceded by Foremost.
| COMPANY | NPS Score | |
|---|---|---|
 | Foremost | N/A |
| Steadily | -15 |
| Allstate | -31 |
 | Nationwide Insurance | -31 |
 | State Farm Insurance | -39 |
 | Liberty Mutual Insurance | -45 |
 | American Family Insurance | -48 |
| GEICO | -64 |
| Farmers Insurance | -67 |
Steadily Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Steadily users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Steadily Customer Loyalty Score by Ethnicity
Steadily's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Steadily Customer Loyalty vs. Competitors
Compared to its competitors, Steadily's Customer Loyalty score is rated right above Foremost, and is preceded by GEICO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Farm Insurance | 82% |
| Nationwide Insurance | 80% |
| Farmers Insurance | 79% |
| Liberty Mutual Insurance | 76% |
| American Family Insurance | 75% |
| Allstate | 74% |
| GEICO | 71% |
| Steadily | 62% |
| Foremost | N/A |
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Steadily Product Quality
3.3/5
Steadily has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Steadily Product Information
Steadily’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.steadily.com/
- Company Size
- 51-200 Employees
Industry
Insurance
Quick Insights into Steadily Product Quality
Steadily's Product Quality score was rated highest by Caucasian customers.
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Ranked Steadily Product Quality the Highest
Steadily Product Quality Score by Ethnicity
Steadily's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Steadily.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Steadily Product Quality vs. Competitors
Compared to its competitors, Steadily's Product Quality score is rated right above Nationwide Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Steadily | 3.3/5 |
| Nationwide Insurance | 2.5/5 |
| Allstate | 2.3/5 |
| Liberty Mutual Insurance | 2.3/5 |
| State Farm Insurance | 2.3/5 |
| American Family Insurance | 2.3/5 |
| GEICO | 1.8/5 |
| Farmers Insurance | 1.6/5 |
| Foremost | N/A |
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Steadily Pricing
Steadily ROI & Value For Money
3.1/5
Steadily has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Steadily ROI
Steadily's ROI score was rated highest by Caucasian customers.
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Ranked Steadily ROI the Highest
Steadily ROI Score by Ethnicity
Steadily's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Steadily Pricing vs. Competitors
Compared to its competitors, Steadily's ROI score is rated right above Allstate.
| COMPANY | Pricing Score | |
|---|---|---|
| Steadily | 3.1/5 |
| Allstate | 2.3/5 |
| Nationwide Insurance | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.2/5 |
| American Family Insurance | 2/5 |
| GEICO | 1.7/5 |
| Farmers Insurance | 1.5/5 |
| Foremost | N/A |
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Steadily Customer Satisfaction (CSAT)
Steadily Customer Satisfaction (CSAT) Score
50 / 100
Steadily has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Steadily Customer Satisfaction
Steadily's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Steadily Customer Satisfaction the Highest
Steadily Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Steadily's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Steadily Customer Satisfaction vs. Competitors
Compared to its competitors, Steadily's Customer Satisfaction score is rated right above Nationwide Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Steadily | 50% |
| Nationwide Insurance | 34% |
| Allstate | 33% |
| Liberty Mutual Insurance | 32% |
| State Farm Insurance | 31% |
| American Family Insurance | 25% |
| Farmers Insurance | 17% |
| GEICO | 7% |
| Foremost | 0% |
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Steadily Customer Service
3.1/5
Steadily has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Steadily's Customer Service
Address
Lenexa, KS 66219
Website
https://www.steadily.com/
Phone Number
8884176607
Steadily's Social Links
Quick Insights into Steadily Customer Service
Steadily's Customer Service score was rated highest by Caucasian customers.
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Ranked Steadily Customer Service the Highest
Steadily Customer Service Score by Ethnicity
Steadily's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Steadily Customer Service vs. Competitors
Compared to its competitors, Steadily's Customer Service score is rated right above Allstate.
| COMPANY | Customer Service Score | |
|---|---|---|
| Steadily | 3.1/5 |
| Allstate | 2.4/5 |
| American Family Insurance | 2.3/5 |
| Nationwide Insurance | 2.2/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.1/5 |
| GEICO | 1.8/5 |
| Farmers Insurance | 1.5/5 |
| Foremost | N/A |
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Steadily as an Employer
4.4/5
Steadily has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Steadily scored a -15 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Steadily would recommend the brand to a friend. ENPS measures how likely Steadily employees would recommend working at Steadily to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
