44
NPS
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Stein Mart
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About Stein Mart's Brand
"Stein Mart operates as online retail chain of stores that sells branded apparel, accessories, gifts, linen, shoes and fragrances." Among its major competitors, Stein Mart is ranked in 1st place for NPS while Marshalls is 2nd, and TJ Maxx is 3rd.Their current market cap is $3.59M
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Stein Mart Ranking
- #1 / 4 of its competitors
Stein Mart NPS
Stein Mart's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether Stein Mart's customers would recommend using the product based on a scale of -100 to 100.
Stein Mart Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
Stein Mart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 41 | Apr 2024 | 41 |
May 2024 42 | May 2024 | 42 |
Jun 2024 43 | Jun 2024 | 43 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 47 | Aug 2024 | 47 |
Sep 2024 43 | Sep 2024 | 43 |
Nov 2024 42 | Nov 2024 | 42 |
Dec 2024 42 | Dec 2024 | 42 |
Mar 2025 44 | Mar 2025 | 44 |
Apr 2025 44 | Apr 2025 | 44 |
Sep 2025 45 | Sep 2025 | 45 |
Dec 2025 44 | Dec 2025 | 44 |
How Other Brands Compare
Stein Mart is ranked first for NPS among its competitors. Marshalls and TJ Maxx come in second and third, with Macy's coming in at #4. Among those competitors, it is the third most valued company behind Marshalls.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stein Mart NPS by Gender
Female customers rated Stein Mart's NPS 60 points higher than Male customers.
Male
0
Stein Mart's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
60
Stein Mart's NPS was rated 60 by Female customers on Comparably.
72%
Promoters
16%
Passives
12%
Detractors
Stein Mart NPS by Ethnicity
Stein Mart's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
African American/Black 34 | African American/Black | 34 |
Other -33 | Other | -33 |
Stein Mart NPS by Age
Stein Mart's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Stein Mart NPS by Usage
Stein Mart's NPS was rated the highest by customers who have used Stein Mart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 9 | 5 to 10 Years | 9 |
Over 10 Years 65 | Over 10 Years | 65 |
Stein Mart NPS vs. Competitors
Compared to its competitors, Stein Mart's NPS is rated right above Marshalls.
| COMPANY | NPS Score | |
|---|---|---|
| Stein Mart | 44 |
 | Marshalls | 23 |
 | TJ Maxx | 11 |
 | Dillard's | -8 |
 | Macy's | -11 |
 | Belk | -21 |
 | Burlington Industries | -50 |
 | Matalan Retail | -100 |
Stein Mart Customer Reviews
Out of the 9 Stein Mart customer reviews 9 were positive and 0 were constructive. Stein Mart customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Stein Mart Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Stein Mart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stein Mart Customer Loyalty Score by Gender
Female customers rated Stein Mart's Customer Loyalty score 3% higher than Male customers.
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Male
90%
Yes
Female
93%
Yes
Stein Mart Customer Loyalty Score by Ethnicity
Stein Mart's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stein Mart.
95
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Other
Stein Mart Customer Loyalty Score by Age
Stein Mart's Customer Loyalty score was rated 100% by customers ages 56-60 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Stein Mart Customer Loyalty Score by Usage
Stein Mart's Customer Loyalty score was rated the highest by customers who have used Stein Mart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Stein Mart Customer Loyalty Score by Industry
Stein Mart's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Stein Mart Customer Loyalty vs. Competitors
Compared to its competitors, Stein Mart's Customer Loyalty score is rated right above TJ Maxx, and is preceded by Burlington Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Burlington Industries | 100% |
| Stein Mart | 87% |
| TJ Maxx | 83% |
| Marshalls | 81% |
| Dillard's | 78% |
| Macy's | 77% |
| Belk | 77% |
| Matalan Retail | 10% |
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Stein Mart Product Quality
4.2/5
Stein Mart has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Stein Mart Product Information
Stein Mart’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Stein Mart's product the highest. Reviewers from the Education industry rated Stein Mart the lowest at 3.9.
- Website
- www.steinmart.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Stein Mart Product Quality
Stein Mart's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked Stein Mart Product Quality the Highest
Ranked Stein Mart Product Quality the Lowest
Stein Mart Product Quality Score by Gender
Female customers rated Stein Mart's Product Quality score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
Stein Mart Product Quality Score by Ethnicity
Stein Mart's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Other 3.1 | Other | 3.1 |
Stein Mart Product Quality Score by Age
Stein Mart's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
61-65 4.5 | 61-65 | 4.5 |
66+ 4.4 | 66+ | 4.4 |
Stein Mart Product Quality Score by Usage
Stein Mart's Product Quality score was rated the highest by customers who have used Stein Mart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Stein Mart Product Quality Score by Industry
Stein Mart's Product Quality score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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Stein Mart Product Quality vs. Competitors
Compared to its competitors, Stein Mart's Product Quality score is rated right above Burlington Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stein Mart | 4.2/5 |
| Burlington Industries | 4/5 |
| Marshalls | 3.6/5 |
| TJ Maxx | 3.5/5 |
| Dillard's | 3.2/5 |
| Macy's | 3.1/5 |
| Belk | 2.9/5 |
| Matalan Retail | 1.5/5 |
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Stein Mart Pricing
Stein Mart ROI & Value For Money
4.1/5
Stein Mart has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Stein Mart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Stein Mart.
Quick Insights into Stein Mart ROI
Stein Mart's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked Stein Mart ROI the Highest
Ranked Stein Mart ROI the Lowest
Stein Mart ROI Score by Gender
Male customers rated Stein Mart's ROI score 0.1 stars higher than Female customers.
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Male
4.3/5
Female
4.2/5
Stein Mart ROI Score by Ethnicity
Stein Mart's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.8 | Other | 3.8 |
Stein Mart ROI Score by Age
Stein Mart's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.1 | 56-60 | 4.1 |
61-65 4.6 | 61-65 | 4.6 |
66+ 4.2 | 66+ | 4.2 |
Stein Mart ROI Score by Usage
Stein Mart's ROI score was rated the highest by customers who have used Stein Mart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Stein Mart ROI Score by Industry
Stein Mart's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Stein Mart Pricing vs. Competitors
Compared to its competitors, Stein Mart's ROI score is rated right above Marshalls.
| COMPANY | Pricing Score | |
|---|---|---|
| Stein Mart | 4.1/5 |
| Marshalls | 3.6/5 |
| TJ Maxx | 3.6/5 |
| Macy's | 3.1/5 |
| Belk | 3.1/5 |
| Dillard's | 3/5 |
| Burlington Industries | 3/5 |
| Matalan Retail | 2/5 |
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Stein Mart Customer Satisfaction (CSAT)
Stein Mart Customer Satisfaction (CSAT) Score
88 / 100
Stein Mart has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
72%
Satisfied
16%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stein Mart Customer Satisfaction
Stein Mart's Customer Satisfaction score was rated highest by customers who have used Stein Mart's products/services for 5 to 10 Years, and rated lowest by customers who have used Stein Mart's products/services for Over 10 Years.
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Ranked Stein Mart Customer Satisfaction the Highest
Ranked Stein Mart Customer Satisfaction the Lowest
Stein Mart Customer Satisfaction Score by Gender
Male customers rated Stein Mart's Customer Satisfaction score 14 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
86 / 100
FemaleVery Satisfied | 68% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Stein Mart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stein Mart's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
63%
Satisfied
21%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to African American/Black
Stein Mart's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Stein Mart Customer Satisfaction Score by Age
Stein Mart's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 100% | |||||||||||||||
| 66+ | 84% |
Stein Mart Customer Satisfaction Score by Usage
Stein Mart's Customer Satisfaction score was rated the highest by customers who have used Stein Mart's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Stein Mart Customer Satisfaction Score by Industry
Stein Mart's Customer Satisfaction score was rated 100 points by both Education and Tech industry customers.
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"label": "Tech",
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}Stein Mart Customer Satisfaction vs. Competitors
Compared to its competitors, Stein Mart's Customer Satisfaction score is rated right above TJ Maxx, and is preceded by Burlington Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Burlington Industries | 100% |
| Stein Mart | 88% |
| TJ Maxx | 61% |
| Marshalls | 59% |
| Macy's | 52% |
| Dillard's | 51% |
| Belk | 43% |
| Matalan Retail | 0% |
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Stein Mart Customer Service
4/5
Stein Mart has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Stein Mart's Customer Service
Address
Jacksonville, FL
Website
www.steinmart.com
Quick Insights into Stein Mart Customer Service
Stein Mart's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Stein Mart Customer Service the Highest
Ranked Stein Mart Customer Service the Lowest
Stein Mart Customer Service Score by Gender
Female customers rated Stein Mart's Customer Service score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Stein Mart Customer Service Score by Ethnicity
Stein Mart's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.1 | Other | 3.1 |
Stein Mart Customer Service Score by Age
Stein Mart's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
61-65 4.9 | 61-65 | 4.9 |
66+ 4 | 66+ | 4 |
Stein Mart Customer Service Score by Usage
Stein Mart's Customer Service score was rated the highest by customers who have used Stein Mart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Stein Mart Customer Service Score by Industry
Stein Mart's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Stein Mart Customer Service vs. Competitors
Compared to its competitors, Stein Mart's Customer Service score is rated right above Burlington Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stein Mart | 4/5 |
| Burlington Industries | 3.5/5 |
| TJ Maxx | 3.4/5 |
| Marshalls | 3.3/5 |
| Dillard's | 3/5 |
| Macy's | 2.9/5 |
| Belk | 2.7/5 |
| Matalan Retail | 2/5 |
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Stein Mart as an Employer
3.0/5
Stein Mart has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Stein Mart scored a 44 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Stein Mart would recommend the brand to a friend. ENPS measures how likely Stein Mart employees would recommend working at Stein Mart to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
