86
NPS
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Synack
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About Synack's Brand
Synack is a human-powered security solution offering scalable continuous testing for enterprise applications and networks. Among its major competitors, Synack is ranked in 2nd place for NPS while Skyhigh Networks is 1st, and Attivo Networks is 3rd.Their current valuation is $150.00M
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Synack Ranking
- #1 / 4 of its competitors
Synack NPS
Synack's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Synack's customers would recommend using the product based on a scale of -100 to 100.
Synack Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Synack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
May 2023 87 | May 2023 | 87 |
Jul 2023 90 | Jul 2023 | 90 |
Apr 2024 91 | Apr 2024 | 91 |
Jun 2024 84 | Jun 2024 | 84 |
Apr 2025 85 | Apr 2025 | 85 |
How Other Brands Compare
Synack is ranked first for NPS among its competitors. Attivo Networks and Alert Logic come in second and third, with NETSCOUT coming in at #4. Among those competitors, it is the second most valued company behind NETSCOUT.
Synack |  NETSCOUT |  Attivo Networks |  Alert Logic | |
| Global Ranking | #- | #665 | #- | #- |
| NPS | 86 | -7 | 50 | 39 |
| Valuation Updated every 24 hours for public companies | $150.00M | $2.12B | $150.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synack NPS by Gender
Synack's NPS was rated 80 by Male customers on Comparably.
Male
80
Synack's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
Synack's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Synack NPS vs. Competitors
Compared to its competitors, Synack's NPS is rated right above Attivo Networks, and is preceded by Skyhigh Networks.
| COMPANY | NPS Score | |
|---|---|---|
 | Skyhigh Networks | 100 |
| Synack | 86 |
| Attivo Networks | 50 |
| Alert Logic | 39 |
| NETSCOUT | -7 |
 | Bugcrowd Inc | -33 |
Synack Customer Reviews
Out of the 2 Synack customer reviews 2 were positive and 0 were constructive. Synack customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Synack Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Synack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Synack Customer Loyalty Score by Gender
Synack's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Synack Customer Loyalty vs. Competitors
Compared to its competitors, Synack's Customer Loyalty score is rated right above Alert Logic, and is preceded by Attivo Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Attivo Networks | 100% |
| Synack | 84% |
| Alert Logic | 81% |
| NETSCOUT | 61% |
| Bugcrowd Inc | 54% |
| Skyhigh Networks | N/A |
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Synack Product Quality
4.4/5
Synack has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Synack Product Information
Synack’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.synack.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
SaaS
Quick Insights into Synack Product Quality
Synack's Product Quality score was rated highest by Male customers.
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Ranked Synack Product Quality the Highest
Synack Product Quality Score by Gender
Synack's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Synack Product Quality vs. Competitors
Compared to its competitors, Synack's Product Quality score is rated right above Skyhigh Networks, and is preceded by Attivo Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Attivo Networks | 4.5/5 |
| Synack | 4.4/5 |
| Skyhigh Networks | 3.9/5 |
| Alert Logic | 3.7/5 |
| NETSCOUT | 3.3/5 |
| Bugcrowd Inc | 3/5 |
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Synack Pricing
Synack ROI & Value For Money
4.4/5
Synack has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into Synack ROI
Synack's ROI score was rated highest by Male customers.
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Ranked Synack ROI the Highest
Synack ROI Score by Gender
Synack's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Synack Pricing vs. Competitors
Compared to its competitors, Synack's ROI score is rated right above Attivo Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Synack | 4.4/5 |
| Attivo Networks | 4.2/5 |
| Alert Logic | 3.6/5 |
| Bugcrowd Inc | 3.2/5 |
| NETSCOUT | 3/5 |
| Skyhigh Networks | N/A |
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Synack Customer Satisfaction (CSAT)
Synack Customer Satisfaction (CSAT) Score
100 / 100
Synack has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
89%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Synack Customer Satisfaction
Synack's Customer Satisfaction score was rated highest by Male customers.
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Ranked Synack Customer Satisfaction the Highest
Synack Customer Satisfaction Score by Gender
Synack's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Synack.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Synack Customer Satisfaction vs. Competitors
Compared to its competitors, Synack's Customer Satisfaction score is rated right above Attivo Networks, and is preceded by Skyhigh Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Skyhigh Networks | 100% |
| Synack | 100% |
| Attivo Networks | 100% |
| Alert Logic | 70% |
| Bugcrowd Inc | 50% |
| NETSCOUT | 42% |
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Synack Customer Service
4.4/5
Synack has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Synack's Customer Service
Address
Redwood City, CA
Website
http://www.synack.com
Phone Number
(855)796-2251
Quick Insights into Synack Customer Service
Synack's Customer Service score was rated highest by Male customers.
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Ranked Synack Customer Service the Highest
Synack Customer Service Score by Gender
Synack's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Synack Customer Service vs. Competitors
Compared to its competitors, Synack's Customer Service score is rated right above Attivo Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Synack | 4.4/5 |
| Attivo Networks | 4/5 |
| Alert Logic | 3.9/5 |
| Bugcrowd Inc | 3.2/5 |
| NETSCOUT | 2.9/5 |
| Skyhigh Networks | N/A |
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Synack as an Employer
2.9/5
Synack has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Synack scored a 86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Synack would recommend the brand to a friend. ENPS measures how likely Synack employees would recommend working at Synack to a friend.
Net Promoter Score
86
NPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
