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NPS
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Takeaway.com
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About Takeaway.com's Brand
Takeaway provides online food ordering services. Among its major competitors, Takeaway.com is ranked in 7th place for NPS while Telenet Group Holding is 1st, and Good Uncle is 2nd.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Takeaway.com Ranking
- #4 / 4 of its competitors
Takeaway.com NPS
Takeaway.com's Net Promoter Score (NPS) is a -57 with 0% Promoters, 43% Passives, and 57% Detractors. Net Promoter Score tracks whether Takeaway.com's customers would recommend using the product based on a scale of -100 to 100.
Takeaway.com Overall NPS
| 0% | Promoters |
|---|---|
| 43% | Passives |
| 57% | Detractors |
Takeaway.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
May 2022 -40 | May 2022 | -40 |
Jul 2022 -50 | Jul 2022 | -50 |
Mar 2023 -57 | Mar 2023 | -57 |
How Other Brands Compare
Takeaway.com is ranked #4 for NPS among its competitors. Telenet Group Holding and Delivery Hero come in first and second, with Domino's Pizza coming in at third.
Takeaway.com |  Domino's Pizza |  Delivery Hero |  Telenet Group Holding | |
| Global Ranking | #- | #115 | #- | #- |
| NPS | -57 | 17 | 29 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $32.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Takeaway.com NPS by Gender
Takeaway.com's NPS was rated -100 by Male customers on Comparably.
Male
-100
Takeaway.com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Takeaway.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Takeaway.com NPS vs. Competitors
Compared to its competitors, Takeaway.com's NPS is rated right below Zoes Kitchen.
| COMPANY | NPS Score | |
|---|---|---|
| Telenet Group Holding | 100 |
 | Good Uncle | 34 |
| Delivery Hero | 29 |
| Domino's Pizza | 17 |
 | Peach | N/A |
 | Deliveroo | -1 |
 | Zoes Kitchen | -4 |
| Takeaway.com | -57 |
Takeaway.com Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Takeaway.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Takeaway.com Customer Loyalty Score by Gender
Takeaway.com's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Takeaway.com Customer Loyalty vs. Competitors
Compared to its competitors, Takeaway.com's Customer Loyalty score is rated right above Peach, and is preceded by Deliveroo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Telenet Group Holding | 100% |
| Good Uncle | 100% |
| Delivery Hero | 81% |
| Domino's Pizza | 76% |
| Zoes Kitchen | 72% |
| Deliveroo | 69% |
| Takeaway.com | 65% |
| Peach | N/A |
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Takeaway.com Product Quality
2.7/5
Takeaway.com has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Takeaway.com Product Information
Takeaway.com’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.takeaway.com
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into Takeaway.com Product Quality
Takeaway.com's Product Quality score was rated highest by Male customers.
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Ranked Takeaway.com Product Quality the Highest
Takeaway.com Product Quality Score by Gender
Takeaway.com's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Takeaway.com Product Quality vs. Competitors
Compared to its competitors, Takeaway.com's Product Quality score is rated right above Peach, and is preceded by Zoes Kitchen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Telenet Group Holding | 4.5/5 |
| Delivery Hero | 4.1/5 |
| Good Uncle | 4/5 |
| Domino's Pizza | 3.7/5 |
| Deliveroo | 3.3/5 |
| Zoes Kitchen | 3.1/5 |
| Takeaway.com | 2.7/5 |
| Peach | N/A |
Unlock Takeaway.com Product Quality vs. Competitors Data
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Takeaway.com Pricing
Takeaway.com ROI & Value For Money
2.6/5
Takeaway.com has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Takeaway.com ROI
Takeaway.com's ROI score was rated highest by Male customers.
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Ranked Takeaway.com ROI the Highest
Takeaway.com ROI Score by Gender
Takeaway.com's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Takeaway.com Pricing vs. Competitors
Compared to its competitors, Takeaway.com's ROI score is rated right above Peach, and is preceded by Zoes Kitchen.
| COMPANY | Pricing Score | |
|---|---|---|
| Good Uncle | 5/5 |
| Telenet Group Holding | 4/5 |
| Delivery Hero | 3.9/5 |
| Domino's Pizza | 3.6/5 |
| Deliveroo | 3.1/5 |
| Zoes Kitchen | 2.8/5 |
| Takeaway.com | 2.6/5 |
| Peach | N/A |
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Takeaway.com Customer Satisfaction (CSAT)
Takeaway.com Customer Satisfaction (CSAT) Score
25 / 100
Takeaway.com has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Takeaway.com Customer Satisfaction
Takeaway.com's Customer Satisfaction score was rated highest by Male customers.
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Ranked Takeaway.com Customer Satisfaction the Highest
Takeaway.com Customer Satisfaction Score by Gender
Takeaway.com's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Takeaway.com.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Takeaway.com Customer Satisfaction vs. Competitors
Compared to its competitors, Takeaway.com's Customer Satisfaction score is rated right above Peach, and is preceded by Zoes Kitchen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Telenet Group Holding | 100% |
| Good Uncle | 100% |
| Delivery Hero | 78% |
| Domino's Pizza | 75% |
| Deliveroo | 66% |
| Zoes Kitchen | 60% |
| Takeaway.com | 25% |
| Peach | 0% |
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Takeaway.com Customer Service
2.7/5
Takeaway.com has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Takeaway.com's Customer Service
Address
Takeaway.com B.V., Oosterdoksstraat 80, Richmond, UT 1011 DK Netherlands
Website
www.takeaway.com
Quick Insights into Takeaway.com Customer Service
Takeaway.com's Customer Service score was rated highest by Male customers.
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Ranked Takeaway.com Customer Service the Highest
Takeaway.com Customer Service Score by Gender
Takeaway.com's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Takeaway.com.
Male
2.3/5
Female
N/A
Takeaway.com Customer Service vs. Competitors
Compared to its competitors, Takeaway.com's Customer Service score is rated right above Peach, and is preceded by Zoes Kitchen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Good Uncle | 5/5 |
| Telenet Group Holding | 4.5/5 |
| Delivery Hero | 4/5 |
| Domino's Pizza | 3.7/5 |
| Deliveroo | 3.2/5 |
| Zoes Kitchen | 2.8/5 |
| Takeaway.com | 2.7/5 |
| Peach | N/A |
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Takeaway.com as an Employer
3.2/5
Takeaway.com has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Takeaway.com scored a -57 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Takeaway.com would recommend the brand to a friend. ENPS measures how likely Takeaway.com employees would recommend working at Takeaway.com to a friend.
Net Promoter Score
-57
NPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
