-11
NPS
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TCF Bank
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About TCF Bank's Brand
Among its major competitors, TCF Bank is ranked in 4th place for NPS while Wells Fargo is 1st, and Bank of America is 2nd.Their current valuation is $7.09B
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
3.3/5
Customer Service
TCF Bank Ranking
- #4 / 4 of its competitors
TCF Bank NPS
TCF Bank's Net Promoter Score (NPS) is a -11 with 22% Promoters, 45% Passives, and 33% Detractors. Net Promoter Score tracks whether TCF Bank's customers would recommend using the product based on a scale of -100 to 100.
TCF Bank Overall NPS
| 22% | Promoters |
|---|---|
| 45% | Passives |
| 33% | Detractors |
TCF Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 -17 | Jun 2021 | -17 |
Jan 2022 -12 | Jan 2022 | -12 |
Sep 2022 -11 | Sep 2022 | -11 |
How Other Brands Compare
TCF Bank is ranked #4 for NPS among its competitors. Wells Fargo and Bank of America come in first and second, with U.S. Bank coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
TCF Bank |  Wells Fargo |  Bank of America |  U.S. Bank | |
| Global Ranking | #- | #139 | #152 | #- |
| NPS | -11 | 7 | 2 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $7.09B | $156.41B | $298.80B | $83.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TCF Bank NPS vs. Competitors
Compared to its competitors, TCF Bank's NPS is rated right above Capital One, and is preceded by U.S. Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Wells Fargo | 7 |
| Bank of America | 2 |
 | Chase Capital Partners | N/A |
 | Bank of Ireland | N/A |
| U.S. Bank | -8 |
| TCF Bank | -11 |
 | Capital One | -41 |
 | Credito Emiliano | -100 |
TCF Bank Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of TCF Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TCF Bank Customer Loyalty vs. Competitors
Compared to its competitors, TCF Bank's Customer Loyalty score is rated right above Wells Fargo, and is preceded by U.S. Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Credito Emiliano | 100% |
| Bank of America | 80% |
| Capital One | 79% |
| U.S. Bank | 78% |
| TCF Bank | 72% |
| Wells Fargo | 71% |
| Chase Capital Partners | N/A |
| Bank of Ireland | N/A |
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TCF Bank Product Quality
3.1/5
TCF Bank has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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TCF Bank Product Information
TCF Bank’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.tcfbank.com/
- Company Size
- 5,001-10,000 Employees
TCF Bank Product Quality vs. Competitors
Compared to its competitors, TCF Bank's Product Quality score is rated right above U.S. Bank, and is preceded by Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Credito Emiliano | 5/5 |
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| TCF Bank | 3.1/5 |
| U.S. Bank | 2.8/5 |
| Capital One | 2.3/5 |
| Chase Capital Partners | N/A |
| Bank of Ireland | N/A |
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TCF Bank Pricing
TCF Bank ROI & Value For Money
2.5/5
TCF Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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TCF Bank Pricing vs. Competitors
Compared to its competitors, TCF Bank's ROI score is rated right above Capital One, and is preceded by U.S. Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Credito Emiliano | 5/5 |
| Wells Fargo | 3.4/5 |
| Bank of America | 3.3/5 |
| U.S. Bank | 2.8/5 |
| TCF Bank | 2.5/5 |
| Capital One | 2.1/5 |
| Chase Capital Partners | N/A |
| Bank of Ireland | N/A |
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TCF Bank Customer Satisfaction (CSAT)
TCF Bank Customer Satisfaction (CSAT) Score
67 / 100
TCF Bank has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TCF Bank Customer Satisfaction vs. Competitors
Compared to its competitors, TCF Bank's Customer Satisfaction score is rated right above Wells Fargo, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Credito Emiliano | 100% |
| Bank of America | 70% |
| TCF Bank | 67% |
| Wells Fargo | 60% |
| U.S. Bank | 51% |
| Capital One | 14% |
| Chase Capital Partners | 0% |
| Bank of Ireland | 0% |
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TCF Bank Customer Service
3.3/5
TCF Bank has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About TCF Bank's Customer Service
Address
1550 109th Ave NE,
Website
http://www.tcfbank.com/
Phone Number
(612) 823-2265
TCF Bank Customer Service vs. Competitors
Compared to its competitors, TCF Bank's Customer Service score is rated right above U.S. Bank, and is preceded by Bank of America.
| COMPANY | Customer Service Score | |
|---|---|---|
| Credito Emiliano | 5/5 |
| Wells Fargo | 3.5/5 |
| Bank of America | 3.4/5 |
| TCF Bank | 3.3/5 |
| U.S. Bank | 2.9/5 |
| Capital One | 2/5 |
| Chase Capital Partners | N/A |
| Bank of Ireland | N/A |
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TCF Bank as an Employer
3.0/5
TCF Bank has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
TCF Bank scored a -11 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TCF Bank would recommend the brand to a friend. ENPS measures how likely TCF Bank employees would recommend working at TCF Bank to a friend.
Net Promoter Score
-11
NPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
