-25
NPS
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Tech Mahindra
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About Tech Mahindra's Brand
Provider of information technology services to the telecommunications industry. The company offers networking technology, telecom security consulting and business process outsourcing services to the telecommunications industry in India. Among its major competitors, Tech Mahindra is ranked in 6th place for NPS while Mahindra & Mahindra is 1st, and Wipro Limited is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Tech Mahindra Ranking
- #4 / 4 of its competitors
Tech Mahindra NPS
Tech Mahindra's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Tech Mahindra's customers would recommend using the product based on a scale of -100 to 100.
Tech Mahindra Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Tech Mahindra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 0 | Nov 2023 | 0 |
Aug 2024 -25 | Aug 2024 | -25 |
How Other Brands Compare
Tech Mahindra is ranked #4 for NPS among its competitors. Mahindra & Mahindra and Wipro Limited come in first and second, with Infosys coming in at third.
Tech Mahindra |  Infosys |  Wipro Limited |  Mahindra & Mahindra | |
| Global Ranking | #- | #502 | #726 | #- |
| NPS | -25 | 15 | 28 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $16.33B | $972.55M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tech Mahindra NPS vs. Competitors
Compared to its competitors, Tech Mahindra's NPS is rated right below HCLTech.
| COMPANY | NPS Score | |
|---|---|---|
| Mahindra & Mahindra | 36 |
| Wipro Limited | 28 |
 | TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
 | HCLTech | 3 |
| Tech Mahindra | -25 |
Tech Mahindra Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tech Mahindra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tech Mahindra Customer Loyalty vs. Competitors
Compared to its competitors, Tech Mahindra's Customer Loyalty score is rated right above Wipro Limited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tech Mahindra | 100% |
| Wipro Limited | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| HCLTech | 78% |
| Mahindra & Mahindra | 76% |
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Tech Mahindra Product Quality
4/5
Tech Mahindra has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Tech Mahindra Product Information
Tech Mahindra’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.techmahindra.com
- Company Size
- 10,000+ Employees
Tech Mahindra Product Quality vs. Competitors
Compared to its competitors, Tech Mahindra's Product Quality score is rated right above Wipro Limited.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tech Mahindra | 4/5 |
| Wipro Limited | 3.9/5 |
| Mahindra & Mahindra | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.7/5 |
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Tech Mahindra Pricing
Tech Mahindra ROI & Value For Money
4.5/5
Tech Mahindra has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Tech Mahindra Pricing vs. Competitors
Compared to its competitors, Tech Mahindra's ROI score is rated right above Mahindra & Mahindra.
| COMPANY | Pricing Score | |
|---|---|---|
| Tech Mahindra | 4.5/5 |
| Mahindra & Mahindra | 4.2/5 |
| Wipro Limited | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.6/5 |
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Tech Mahindra Customer Satisfaction (CSAT)
Tech Mahindra Customer Satisfaction (CSAT) Score
50 / 100
Tech Mahindra has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tech Mahindra Customer Satisfaction vs. Competitors
Compared to its competitors, Tech Mahindra's Customer Satisfaction score is rated right below HCLTech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mahindra & Mahindra | 88% |
| Wipro Limited | 83% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| HCLTech | 74% |
| Tech Mahindra | 50% |
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Tech Mahindra Customer Service
4.5/5
Tech Mahindra has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Tech Mahindra's Customer Service
Address
Plot No. 1, Phase III, Pune, 411057
Website
www.techmahindra.com
Phone Number
7
Tech Mahindra Customer Service vs. Competitors
Compared to its competitors, Tech Mahindra's Customer Service score is rated right above Mahindra & Mahindra.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tech Mahindra | 4.5/5 |
| Mahindra & Mahindra | 4.3/5 |
| Wipro Limited | 4/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Infosys | 3.8/5 |
| HCLTech | 3.7/5 |
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Tech Mahindra as an Employer
Consumer vs. Employees
Tech Mahindra scored a -25 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Tech Mahindra would recommend the brand to a friend. ENPS measures how likely Tech Mahindra employees would recommend working at Tech Mahindra to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 7% | Promoters |
|---|---|
| 40% | Passive |
| 53% | Detractors |
