71
NPS
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TextMagic
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About TextMagic's Brand
TextMagic is a SaaS-based A2P messaging service that allows SMBs to connect with their customers via two-way SMS messages, online texts, gateway SMS via email, SMS software for desktops, and SMS distribution lists. Among its major competitors, TextMagic is ranked in 4th place for NPS while Ez Texting is 1st, and SimpleTexting is 2nd.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
TextMagic Ranking
- #2 / 4 of its competitors
TextMagic NPS
TextMagic's Net Promoter Score (NPS) is a 71 with 75% Promoters, 21% Passives, and 4% Detractors. Net Promoter Score tracks whether TextMagic's customers would recommend using the product based on a scale of -100 to 100.
TextMagic Overall NPS
| 75% | Promoters |
|---|---|
| 21% | Passives |
| 4% | Detractors |
TextMagic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 71 | Aug 2020 | 71 |
How Other Brands Compare
TextMagic is ranked second for NPS among its competitors. Ez Texting and Klaviyo come in first and third, with Twilio Inc. coming in at #4.
TextMagic |  Twilio Inc. |  Klaviyo |  Ez Texting | |
| Global Ranking | #- | #328 | #942 | #- |
| NPS | 71 | 31 | 47 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TextMagic NPS by Usage
TextMagic's NPS was rated the highest by customers who have used TextMagic's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 89 | 1 to 2 Years | 89 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
TextMagic NPS vs. Competitors
Compared to its competitors, TextMagic's NPS is rated right above Klaviyo, and is preceded by Mobile Text Alerts.
| COMPANY | NPS Score | |
|---|---|---|
| Ez Texting | 100 |
 | SimpleTexting | 78 |
 | Mobile Text Alerts | 71 |
| TextMagic | 71 |
| Klaviyo | 47 |
 | Heymarket | 45 |
| Twilio Inc. | 31 |
 | Omnisend | N/A |
 | Sendinblue | N/A |
TextMagic Product Quality
4.4/5
TextMagic has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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TextMagic Product Information
TextMagic serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, and Germany. TextMagic supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TextMagic’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.textmagic.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
TextMagic Product Quality vs. Competitors
Compared to its competitors, TextMagic's Product Quality score is rated right above Heymarket, and is preceded by SimpleTexting.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ez Texting | 5/5 |
| Mobile Text Alerts | 4.5/5 |
| SimpleTexting | 4.4/5 |
| TextMagic | 4.4/5 |
| Heymarket | 4.3/5 |
| Klaviyo | 4.1/5 |
| Twilio Inc. | 4/5 |
| Omnisend | N/A |
| Sendinblue | N/A |
Unlock TextMagic Product Quality vs. Competitors Data
VS
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TextMagic Pricing
TextMagic ROI & Value For Money
4.4/5
TextMagic has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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TextMagic Pricing Plans
TextMagic has a pricing structure that accommodates small, medium, and large businesses. Starting from $10, TextMagic uses a subscription model and offers the following: Price per text varies depending on destination country. and No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE..
Who Uses TextMagic?
Small Businesses
Medium Businesses
Large Enterprises
TextMagic Pricing vs. Competitors
Compared to its competitors, TextMagic's ROI score is rated right above Mobile Text Alerts, and is preceded by SimpleTexting.
| COMPANY | Pricing Score | |
|---|---|---|
| Ez Texting | 5/5 |
| SimpleTexting | 4.5/5 |
| TextMagic | 4.4/5 |
| Mobile Text Alerts | 4.3/5 |
| Klaviyo | 4.3/5 |
| Heymarket | 4.1/5 |
| Twilio Inc. | 3.9/5 |
| Omnisend | N/A |
| Sendinblue | N/A |
Unlock TextMagic ROI vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full TextMagic ROI vs. Competitors data and gain insights into your customers today.
TextMagic as an Employer
Consumer vs. Employees
TextMagic scored a 71 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of TextMagic would recommend the brand to a friend. ENPS measures how likely TextMagic employees would recommend working at TextMagic to a friend.
Net Promoter Score
71
NPS Score
| 75% | Promoters |
|---|---|
| 21% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
