-100
NPS
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Things Rememered
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About Things Rememered's Brand
Things Remembered is the nation's largest and most prominent retailer of personalized gifts. Among its major competitors, Things Rememered is ranked in 8th place for NPS while Tervis Tumbler is 1st, and Hallmark is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
4/5
Customer Service
Things Rememered Ranking
- #4 / 4 of its competitors
Things Rememered NPS
Things Rememered's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Things Rememered's customers would recommend using the product based on a scale of -100 to 100.
Things Rememered Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Things Rememered NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
How Other Brands Compare
Things Rememered is ranked #4 for NPS among its competitors. Hallmark and Macy's come in first and second, with Bed Bath & Beyond coming in at third.
Things Rememered |  Macy's |  Hallmark |  Bed Bath & Beyond | |
| Global Ranking | #- | #254 | #378 | #- |
| NPS | -100 | -11 | 32 | -52 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.88B | $71.48M | $3.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Things Rememered NPS vs. Competitors
Compared to its competitors, Things Rememered's NPS is rated right below ShelterLogic.
| COMPANY | NPS Score | |
|---|---|---|
 | Tervis Tumbler | 45 |
| Hallmark | 32 |
| Macy's | -11 |
 | Focus Camera, Inc. | -28 |
 | J. C. Penney | -39 |
| Bed Bath & Beyond | -52 |
 | ShelterLogic | -60 |
| Things Rememered | -100 |
Things Rememered Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Things Rememered users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Things Rememered Customer Loyalty vs. Competitors
Compared to its competitors, Things Rememered's Customer Loyalty score is rated right below ShelterLogic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tervis Tumbler | 83% |
| Hallmark | 79% |
| J. C. Penney | 78% |
| Macy's | 77% |
| Bed Bath & Beyond | 67% |
| Focus Camera, Inc. | 63% |
| ShelterLogic | 38% |
| Things Rememered | 10% |
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Things Rememered Product Quality
2.5/5
Things Rememered has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Things Rememered Product Information
Things Rememered’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Things Rememered Product Quality vs. Competitors
Compared to its competitors, Things Rememered's Product Quality score is rated right above Bed Bath & Beyond, and is preceded by J. C. Penney.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tervis Tumbler | 4/5 |
| Hallmark | 4/5 |
| Macy's | 3.1/5 |
| Focus Camera, Inc. | 2.8/5 |
| J. C. Penney | 2.5/5 |
| Things Rememered | 2.5/5 |
| Bed Bath & Beyond | 2.1/5 |
| ShelterLogic | 2/5 |
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Things Rememered Pricing
Things Rememered ROI & Value For Money
3/5
Things Rememered has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Things Rememered Pricing vs. Competitors
Compared to its competitors, Things Rememered's ROI score is rated right above J. C. Penney, and is preceded by Macy's.
| COMPANY | Pricing Score | |
|---|---|---|
| Tervis Tumbler | 3.8/5 |
| Hallmark | 3.7/5 |
| Macy's | 3.1/5 |
| Things Rememered | 3/5 |
| J. C. Penney | 2.6/5 |
| Focus Camera, Inc. | 2.5/5 |
| Bed Bath & Beyond | 2.2/5 |
| ShelterLogic | 2.1/5 |
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Things Rememered Customer Service
4/5
Things Rememered has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Things Rememered's Customer Service
Website
http://www.thingsremembered.com/home.jsp
Phone Number
4404730656
Things Rememered Customer Service vs. Competitors
Compared to its competitors, Things Rememered's Customer Service score is rated right above Hallmark.
| COMPANY | Customer Service Score | |
|---|---|---|
| Things Rememered | 4/5 |
| Hallmark | 3.9/5 |
| Tervis Tumbler | 3.5/5 |
| Macy's | 2.9/5 |
| Focus Camera, Inc. | 2.6/5 |
| J. C. Penney | 2.3/5 |
| ShelterLogic | 2.3/5 |
| Bed Bath & Beyond | 2/5 |
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Things Rememered as an Employer
2.2/5
Things Rememered has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Things Rememered scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Things Rememered would recommend the brand to a friend. ENPS measures how likely Things Rememered employees would recommend working at Things Rememered to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
