64
NPS
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Thrive Global
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About Thrive Global's Brand
Thrive Global is a leading behavior change technology company helping individuals, corporations and communities improve their well-being and performance through our behavior change platform, storytelling and corporate services. Thrive was founded by Arianna Huffington and launched in 2016 with the mission of changing the way we work and live by ending the collective delusion that burnout is the price we must pay for success. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and our relationship with technology. We are committed to accelerating this culture shift around the world. Thrive Global is headquartered in New York City and has offices in San Francisco, Dublin, Athens, Melbourne and Bucharest. For more information, visit www.thriveglobal.com. Among its major competitors, Thrive Global is ranked in 1st place for NPS while Calm is 2nd, and Headspace is 3rd.Their current valuation is $100.00M
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Thrive Global Ranking
- #1 / 4 of its competitors
Thrive Global NPS
Thrive Global's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether Thrive Global's customers would recommend using the product based on a scale of -100 to 100.
Thrive Global Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
Thrive Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Sep 2023 80 | Sep 2023 | 80 |
Dec 2023 83 | Dec 2023 | 83 |
Aug 2024 75 | Aug 2024 | 75 |
Nov 2024 55 | Nov 2024 | 55 |
Mar 2025 60 | Mar 2025 | 60 |
Aug 2025 63 | Aug 2025 | 63 |
How Other Brands Compare
Thrive Global is ranked first for NPS among its competitors. Calm and Headspace come in second and third, with Omada Health coming in at #4. Among those competitors, it is the lowest valued company behind Calm.
Thrive Global |  Headspace |  Calm |  Omada Health | |
| Global Ranking | #- | #18 | #573 | #- |
| NPS | 64 | 41 | 50 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $100.00M | $350.00M | $1.10B | $600.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thrive Global NPS vs. Competitors
Compared to its competitors, Thrive Global's NPS is rated right above Calm.
| COMPANY | NPS Score | |
|---|---|---|
| Thrive Global | 64 |
| Calm | 50 |
| Headspace | 41 |
 | Virgin Pulse | 7 |
| Omada Health | 3 |
 | Vitality | N/A |
 | Limeade | -57 |
Thrive Global Customer Reviews
Out of the 2 Thrive Global customer reviews 2 were positive and 0 were constructive. Thrive Global customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Thrive Global Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Thrive Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thrive Global Customer Loyalty vs. Competitors
Compared to its competitors, Thrive Global's Customer Loyalty score is rated right above Headspace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thrive Global | 90% |
| Headspace | 82% |
| Virgin Pulse | 77% |
| Calm | 76% |
| Omada Health | 75% |
| Limeade | 44% |
| Vitality | N/A |
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Thrive Global Product Quality
4.2/5
Thrive Global has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Thrive Global Product Information
Thrive Global’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.thriveglobal.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Mobile App
SaaS
Thrive Global Product Quality vs. Competitors
Compared to its competitors, Thrive Global's Product Quality score is rated right above Calm, and is preceded by Headspace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Thrive Global | 4.2/5 |
| Calm | 4.1/5 |
| Virgin Pulse | 4/5 |
| Omada Health | 3.4/5 |
| Limeade | 2.4/5 |
| Vitality | N/A |
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Thrive Global Pricing
Thrive Global ROI & Value For Money
3.8/5
Thrive Global has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Thrive Global Pricing vs. Competitors
Compared to its competitors, Thrive Global's ROI score is rated right above Virgin Pulse, and is preceded by Headspace.
| COMPANY | Pricing Score | |
|---|---|---|
| Calm | 4.1/5 |
| Headspace | 3.9/5 |
| Thrive Global | 3.8/5 |
| Virgin Pulse | 3.7/5 |
| Omada Health | 3.5/5 |
| Limeade | 2.1/5 |
| Vitality | N/A |
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Thrive Global Customer Satisfaction (CSAT)
Thrive Global Customer Satisfaction (CSAT) Score
89 / 100
Thrive Global has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thrive Global Customer Satisfaction vs. Competitors
Compared to its competitors, Thrive Global's Customer Satisfaction score is rated right above Calm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thrive Global | 89% |
| Calm | 86% |
| Headspace | 84% |
| Virgin Pulse | 80% |
| Omada Health | 71% |
| Limeade | 28% |
| Vitality | 0% |
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Thrive Global Customer Service
3.5/5
Thrive Global has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Thrive Global's Customer Service
Address
599 Broadway, York, NY 10012
Website
http://www.thriveglobal.com
Thrive Global's Social Links
Thrive Global Customer Service vs. Competitors
Compared to its competitors, Thrive Global's Customer Service score is rated right above Limeade, and is preceded by Omada Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Calm | 4.1/5 |
| Headspace | 3.9/5 |
| Virgin Pulse | 3.8/5 |
| Omada Health | 3.6/5 |
| Thrive Global | 3.5/5 |
| Limeade | 2.2/5 |
| Vitality | N/A |
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Thrive Global as an Employer
3.8/5
Thrive Global has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Thrive Global scored a 64 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Thrive Global would recommend the brand to a friend. ENPS measures how likely Thrive Global employees would recommend working at Thrive Global to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
