19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TINYpulse
Marketing or Exec? Claim Your Free Account
About TINYpulse's Brand
Prior to TINYpulse, Niu co-founded BuddyTV in 2005 Among its major competitors, TINYpulse is ranked in 6th place for NPS while Peakon is 1st, and SurveyMonkey is 2nd. Overall, TINYpulse has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
TINYpulse Ranking
- #4 / 4 of its competitors
TINYpulse NPS
TINYpulse's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether TINYpulse's customers would recommend using the product based on a scale of -100 to 100.
TINYpulse Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
TINYpulse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 19 | Aug 2020 | 19 |
Jul 2021 16 | Jul 2021 | 16 |
Apr 2024 18 | Apr 2024 | 18 |
How Other Brands Compare
TINYpulse is ranked #4 for NPS among its competitors. SurveyMonkey and Qualtrics come in first and second, with Culture Amp coming in at third.
TINYpulse |  Qualtrics |  SurveyMonkey |  Culture Amp | |
| Global Ranking | #- | #274 | #409 | #686 |
| NPS | 19 | 37 | 54 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.58B | $2.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TINYpulse NPS by Usage
TINYpulse's NPS was rated 40 points by customers who have used TINYpulse's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
TINYpulse NPS vs. Competitors
Compared to its competitors, TINYpulse's NPS is rated right above Glint, and is preceded by Culture Amp.
| COMPANY | NPS Score | |
|---|---|---|
 | Peakon | 79 |
| SurveyMonkey | 54 |
 | Officevibe | 44 |
| Qualtrics | 37 |
| Culture Amp | 34 |
| TINYpulse | 19 |
 | Glint | 10 |
 | Kanjoya | N/A |
 | Zarca Interactive | N/A |
TINYpulse Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TINYpulse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TINYpulse Customer Loyalty vs. Competitors
Compared to its competitors, TINYpulse's Customer Loyalty score is rated right above SurveyMonkey, and is preceded by Qualtrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culture Amp | 89% |
| Glint | 87% |
| Qualtrics | 83% |
| TINYpulse | 83% |
| SurveyMonkey | 81% |
| Officevibe | 51% |
| Peakon | N/A |
| Kanjoya | N/A |
| Zarca Interactive | N/A |
Unlock TINYpulse Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TINYpulse Customer Loyalty vs. Competitors data and gain insights into your customers today.
TINYpulse Product Quality
4.2/5
TINYpulse has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TINYpulse's overall Product Quality score rated by its users and customers.
TINYpulse Product Information
TINYpulse serves markets in the United States, Europe, Australia, Canada, and United Kingdom. TINYpulse supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TINYpulse’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.tinypulse.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Small Business Services
Languages Supported
English
Product Type
Human Resources (HR) Software
Employee Engagement Software
Employee Recognition Software
Feedback and Reviews Management Software
TINYpulse Product Quality vs. Competitors
Compared to its competitors, TINYpulse's Product Quality score is rated right above Qualtrics, and is preceded by Culture Amp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peakon | 4.4/5 |
| SurveyMonkey | 4.2/5 |
| Culture Amp | 4.2/5 |
| TINYpulse | 4.2/5 |
| Qualtrics | 4.1/5 |
| Officevibe | 3.9/5 |
| Glint | 3.7/5 |
| Kanjoya | N/A |
| Zarca Interactive | N/A |
Unlock TINYpulse Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TINYpulse Product Quality vs. Competitors data and gain insights into your customers today.
TINYpulse Pricing
TINYpulse ROI & Value For Money
3.9/5
TINYpulse has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TINYpulse's overall ROI score rated by its users and customers.
TINYpulse Pricing Plans
TINYpulse has a pricing structure that accommodates small, medium, and large businesses.
Who Uses TINYpulse?
Small Businesses
Medium Businesses
Large Enterprises
TINYpulse Pricing vs. Competitors
Compared to its competitors, TINYpulse's ROI score is rated right above Glint, and is preceded by Qualtrics.
| COMPANY | Pricing Score | |
|---|---|---|
| SurveyMonkey | 4.3/5 |
| Peakon | 4.2/5 |
| Culture Amp | 4/5 |
| Qualtrics | 3.9/5 |
| TINYpulse | 3.9/5 |
| Glint | 3.7/5 |
| Officevibe | 3.6/5 |
| Kanjoya | N/A |
| Zarca Interactive | N/A |
Unlock TINYpulse ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TINYpulse ROI vs. Competitors data and gain insights into your customers today.
TINYpulse Customer Satisfaction (CSAT)
TINYpulse Customer Satisfaction (CSAT) Score
100 / 100
TINYpulse has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TINYpulse Customer Satisfaction vs. Competitors
Compared to its competitors, TINYpulse's Customer Satisfaction score is rated right above SurveyMonkey.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TINYpulse | 100% |
| SurveyMonkey | 83% |
| Culture Amp | 81% |
| Qualtrics | 68% |
| Glint | 50% |
| Officevibe | 40% |
| Peakon | 0% |
| Kanjoya | 0% |
| Zarca Interactive | 0% |
Unlock TINYpulse Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TINYpulse Customer Satisfaction vs. Competitors data and gain insights into your customers today.
TINYpulse Customer Service
3.6/5
TINYpulse has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TINYpulse's overall Customer Service score rated by its users and customers.
About TINYpulse's Customer Service
Address
18 West Mercer Street, Suite 100, Seattle, WA 98119
Website
https://www.tinypulse.com/
Phone Number
(206)455-9424
TINYpulse's Social Links
TINYpulse Customer Service vs. Competitors
Compared to its competitors, TINYpulse's Customer Service score is rated right above Officevibe, and is preceded by Culture Amp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peakon | 5/5 |
| SurveyMonkey | 4.2/5 |
| Glint | 4.1/5 |
| Qualtrics | 4/5 |
| Culture Amp | 3.9/5 |
| TINYpulse | 3.6/5 |
| Officevibe | 3.2/5 |
| Kanjoya | N/A |
| Zarca Interactive | N/A |
Unlock TINYpulse Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TINYpulse Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
TINYpulse scored a 19 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TINYpulse would recommend the brand to a friend. ENPS measures how likely TINYpulse employees would recommend working at TINYpulse to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
