-34
NPS
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Travelzoo
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About Travelzoo's Brand
Travelzoo, a global Internet media company, publishes the best travel and leisure deals to more than 27 million subscribers worldwide. Among its major competitors, Travelzoo is ranked in 5th place for NPS while Expedia Group is 1st, and Booking.com is 2nd.Their current market cap is $147.79M
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Travelzoo Ranking
- #3 / 4 of its competitors
Travelzoo NPS
Travelzoo's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Travelzoo's customers would recommend using the product based on a scale of -100 to 100.
Travelzoo Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Travelzoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
Dec 2023 0 | Dec 2023 | 0 |
Jul 2024 -15 | Jul 2024 | -15 |
Aug 2024 -25 | Aug 2024 | -25 |
Apr 2025 -33 | Apr 2025 | -33 |
How Other Brands Compare
Travelzoo is ranked third for NPS among its competitors. Expedia Group and Booking.com come in first and second, with LivingSocial coming in at #4. Among those competitors, it is the lowest valued company behind Booking.com.
Travelzoo |  Booking.com |  Expedia Group |  LivingSocial | |
| Global Ranking | #- | #588 | #- | #- |
| NPS | -34 | -1 | 5 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $147.79M | $97.57B | $24.34B | $1.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Travelzoo NPS vs. Competitors
Compared to its competitors, Travelzoo's NPS is rated right above LivingSocial, and is preceded by Groupon.
| COMPANY | NPS Score | |
|---|---|---|
| Expedia Group | 5 |
 | Voyij | N/A |
 | FareDepot | N/A |
| Booking.com | -1 |
 | Secret Escapes | -17 |
 | Groupon | -33 |
| Travelzoo | -34 |
| LivingSocial | -60 |
 | Viad Corp | -100 |
Travelzoo Customer Reviews
Out of the 2 Travelzoo customer reviews 2 were positive and 0 were constructive. Travelzoo customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Travelzoo Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Travelzoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Travelzoo Customer Loyalty vs. Competitors
Compared to its competitors, Travelzoo's Customer Loyalty score is rated right above Voyij, and is preceded by LivingSocial.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Viad Corp | 100% |
| Secret Escapes | 85% |
| Expedia Group | 71% |
| Booking.com | 68% |
| Groupon | 61% |
| LivingSocial | 60% |
| Travelzoo | 54% |
| Voyij | N/A |
| FareDepot | N/A |
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Travelzoo Product Quality
2.9/5
Travelzoo has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Travelzoo Product Information
Travelzoo’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.travelzoo.com
- Company Size
- 201-500 Employees
Industry
Media
Travelzoo Product Quality vs. Competitors
Compared to its competitors, Travelzoo's Product Quality score is rated right above Groupon, and is preceded by Booking.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Viad Corp | 4/5 |
| Expedia Group | 3.2/5 |
| Secret Escapes | 3.2/5 |
| Booking.com | 3.1/5 |
| Travelzoo | 2.9/5 |
| Groupon | 2.7/5 |
| LivingSocial | 2.7/5 |
| Voyij | N/A |
| FareDepot | N/A |
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Travelzoo Pricing
Travelzoo ROI & Value For Money
2.8/5
Travelzoo has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Travelzoo Pricing vs. Competitors
Compared to its competitors, Travelzoo's ROI score is rated right above Groupon, and is preceded by Viad Corp.
| COMPANY | Pricing Score | |
|---|---|---|
| Expedia Group | 3.1/5 |
| Secret Escapes | 3.1/5 |
| Booking.com | 3/5 |
| Viad Corp | 3/5 |
| Travelzoo | 2.8/5 |
| Groupon | 2.5/5 |
| LivingSocial | 2.3/5 |
| Voyij | N/A |
| FareDepot | N/A |
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Travelzoo Customer Satisfaction (CSAT)
Travelzoo Customer Satisfaction (CSAT) Score
28 / 100
Travelzoo has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Travelzoo Customer Satisfaction vs. Competitors
Compared to its competitors, Travelzoo's Customer Satisfaction score is rated right above LivingSocial, and is preceded by Groupon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Expedia Group | 55% |
| Booking.com | 54% |
| Secret Escapes | 50% |
| Groupon | 42% |
| Travelzoo | 28% |
| LivingSocial | 25% |
| Viad Corp | 0% |
| Voyij | 0% |
| FareDepot | 0% |
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Travelzoo Customer Service
2.9/5
Travelzoo has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Travelzoo's Customer Service
Address
590 Madison Avenue, 37th Floor, New York City, NY 10022
Website
http://www.travelzoo.com
Phone Number
2124844921
Travelzoo Customer Service vs. Competitors
Compared to its competitors, Travelzoo's Customer Service score is rated right above Booking.com, and is preceded by Viad Corp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Secret Escapes | 3.2/5 |
| Expedia Group | 3.1/5 |
| Viad Corp | 3/5 |
| Travelzoo | 2.9/5 |
| Booking.com | 2.9/5 |
| Groupon | 2.4/5 |
| LivingSocial | 2.3/5 |
| Voyij | N/A |
| FareDepot | N/A |
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Travelzoo as an Employer
2.2/5
Travelzoo has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Travelzoo scored a -34 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Travelzoo would recommend the brand to a friend. ENPS measures how likely Travelzoo employees would recommend working at Travelzoo to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
