100
NPS
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TrustRadius
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About TrustRadius' Brand
TrustRadius is an online community allowing business software users to share real-world insights through in-depth reviews and networking. Among its major competitors, TrustRadius is ranked in 1st place for NPS while Pipedrive is 2nd, and TechnologyAdvice is 3rd.Their current valuation is $70.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
TrustRadius Ranking
- #1 / 4 of its competitors
TrustRadius NPS
TrustRadius's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TrustRadius's customers would recommend using the product based on a scale of -100 to 100.
TrustRadius Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TrustRadius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
TrustRadius is ranked first for NPS among its competitors. Pipedrive and TechnologyAdvice come in second and third, with G2 coming in at #4. Among those competitors, it is the second most valued company behind Pipedrive.
TrustRadius |  Pipedrive |  TechnologyAdvice |  G2 | |
| Global Ranking | #- | #895 | #- | #- |
| NPS | 100 | 48 | 20 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $70.00M | $300.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrustRadius NPS vs. Competitors
Compared to its competitors, TrustRadius's NPS is rated right above Pipedrive.
| COMPANY | NPS Score | |
|---|---|---|
| TrustRadius | 100 |
| Pipedrive | 48 |
| TechnologyAdvice | 20 |
| G2 | 5 |
 | Software Advice | 0 |
 | Bay Dynamics | N/A |
 | Brewin Dolphin Holdings | N/A |
 | Quartz | -57 |
 | ConsumerAffairs | -60 |
TrustRadius Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TrustRadius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TrustRadius Customer Loyalty vs. Competitors
Compared to its competitors, TrustRadius's Customer Loyalty score is rated right above Pipedrive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TrustRadius | 100% |
| Pipedrive | 84% |
| TechnologyAdvice | 83% |
| Quartz | 69% |
| G2 | 67% |
| ConsumerAffairs | 38% |
| Software Advice | 10% |
| Bay Dynamics | N/A |
| Brewin Dolphin Holdings | N/A |
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TrustRadius Product Quality
5/5
TrustRadius has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TrustRadius Product Information
TrustRadius’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.trustradius.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
TrustRadius Product Quality vs. Competitors
Compared to its competitors, TrustRadius's Product Quality score is rated right above Pipedrive.
| COMPANY | Product Quality Score | |
|---|---|---|
| TrustRadius | 5/5 |
| Pipedrive | 4.2/5 |
| TechnologyAdvice | 3.5/5 |
| G2 | 3.5/5 |
| Quartz | 3.2/5 |
| Software Advice | 2.5/5 |
| ConsumerAffairs | 2.5/5 |
| Bay Dynamics | N/A |
| Brewin Dolphin Holdings | N/A |
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VS
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TrustRadius Pricing
TrustRadius ROI & Value For Money
4/5
TrustRadius has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TrustRadius Pricing vs. Competitors
Compared to its competitors, TrustRadius's ROI score is rated right above TechnologyAdvice, and is preceded by Pipedrive.
| COMPANY | Pricing Score | |
|---|---|---|
| Pipedrive | 4.2/5 |
| TrustRadius | 4/5 |
| TechnologyAdvice | 3.6/5 |
| G2 | 3.4/5 |
| Quartz | 2.7/5 |
| ConsumerAffairs | 2.6/5 |
| Software Advice | 2.5/5 |
| Bay Dynamics | N/A |
| Brewin Dolphin Holdings | N/A |
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TrustRadius Customer Satisfaction (CSAT)
TrustRadius Customer Satisfaction (CSAT) Score
100 / 100
TrustRadius has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TrustRadius Customer Satisfaction vs. Competitors
Compared to its competitors, TrustRadius's Customer Satisfaction score is rated right above Software Advice.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TrustRadius | 100% |
| Software Advice | 100% |
| Pipedrive | 82% |
| G2 | 69% |
| Quartz | 67% |
| ConsumerAffairs | 33% |
| TechnologyAdvice | 25% |
| Bay Dynamics | 0% |
| Brewin Dolphin Holdings | 0% |
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TrustRadius Customer Service
4.5/5
TrustRadius has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About TrustRadius's Customer Service
Address
9111 Jollyville Road Suite 112, Austin, TX
Website
http://www.trustradius.com
Phone Number
512-961-7777
TrustRadius Customer Service vs. Competitors
Compared to its competitors, TrustRadius's Customer Service score is rated right above Pipedrive.
| COMPANY | Customer Service Score | |
|---|---|---|
| TrustRadius | 4.5/5 |
| Pipedrive | 4.1/5 |
| TechnologyAdvice | 3.6/5 |
| G2 | 3.3/5 |
| Quartz | 2.7/5 |
| ConsumerAffairs | 2.5/5 |
| Software Advice | 2/5 |
| Bay Dynamics | N/A |
| Brewin Dolphin Holdings | N/A |
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Consumer vs. Employees
TrustRadius scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TrustRadius would recommend the brand to a friend. ENPS measures how likely TrustRadius employees would recommend working at TrustRadius to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
