17
NPS
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TTX
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About TTX's Brand
TTX Company provides railcars and freight car management services. Among its major competitors, TTX is ranked in 4th place for NPS while BNSF Railway is 1st, and Union Pacific Railroad is 2nd.
Brand at a Glance
88%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
TTX Ranking
- #3 / 4 of its competitors
TTX NPS
TTX's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether TTX's customers would recommend using the product based on a scale of -100 to 100.
TTX Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
TTX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 22 | Apr 2022 | 22 |
Jun 2022 29 | Jun 2022 | 29 |
Sep 2022 27 | Sep 2022 | 27 |
Mar 2023 19 | Mar 2023 | 19 |
Apr 2023 22 | Apr 2023 | 22 |
Jun 2023 27 | Jun 2023 | 27 |
Jul 2023 30 | Jul 2023 | 30 |
Jan 2024 25 | Jan 2024 | 25 |
Nov 2024 29 | Nov 2024 | 29 |
Feb 2025 22 | Feb 2025 | 22 |
Sep 2025 22 | Sep 2025 | 22 |
Dec 2025 17 | Dec 2025 | 17 |
How Other Brands Compare
TTX is ranked third for NPS among its competitors. BNSF Railway and Trinity Industries come in first and second, with Union Pacific coming in at #4.
TTX |  BNSF Railway |  Union Pacific |  Trinity Industries | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | 17 | 27 | 14 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $140.03B | $3.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TTX NPS by Gender
TTX's NPS was rated 100 by Male customers on Comparably.
Male
100
TTX's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
TTX's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TTX NPS by Ethnicity
TTX's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
TTX NPS by Age
TTX's NPS was rated 67 points by customers ages 41-45 on Comparably.
TTX NPS by Usage
TTX's NPS was rated 67 points by customers who have used TTX's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
TTX NPS vs. Competitors
Compared to its competitors, TTX's NPS is rated right above Union Pacific, and is preceded by Trinity Industries.
| COMPANY | NPS Score | |
|---|---|---|
| BNSF Railway | 27 |
 | Union Pacific Railroad | 27 |
| Trinity Industries | 23 |
| TTX | 17 |
| Union Pacific | 14 |
 | The Greenbrier | -24 |
TTX Customer Reviews
Out of the 2 TTX customer reviews 2 were positive and 0 were constructive. TTX customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TTX Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of TTX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TTX Customer Loyalty Score by Gender
TTX's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
TTX Customer Loyalty Score by Ethnicity
TTX's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TTX.
100
out of 100
Caucasian
TTX Customer Loyalty Score by Age
TTX's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
TTX Customer Loyalty Score by Usage
TTX's Customer Loyalty score was rated 100% by customers who have used TTX's products/services for 5 to 10 Years.
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TTX Customer Loyalty vs. Competitors
Compared to its competitors, TTX's Customer Loyalty score is rated right above Trinity Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TTX | 88% |
| Trinity Industries | 81% |
| Union Pacific Railroad | 77% |
| The Greenbrier | 76% |
| BNSF Railway | 69% |
| Union Pacific | 65% |
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TTX Product Quality
3.8/5
TTX has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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TTX Product Information
TTX’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.ttx.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into TTX Product Quality
TTX's Product Quality score was rated highest by Male customers.
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Ranked TTX Product Quality the Highest
TTX Product Quality Score by Gender
TTX's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
TTX Product Quality Score by Ethnicity
TTX's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TTX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
TTX Product Quality Score by Age
TTX's Product Quality score was rated 3.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TTX.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
TTX Product Quality Score by Usage
TTX's Product Quality score was rated 4.1 stars by customers who have used TTX's products/services for 5 to 10 Years.
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TTX Product Quality vs. Competitors
Compared to its competitors, TTX's Product Quality score is rated right above Union Pacific Railroad.
| COMPANY | Product Quality Score | |
|---|---|---|
| TTX | 3.8/5 |
| Union Pacific Railroad | 3.7/5 |
| BNSF Railway | 3.7/5 |
| Trinity Industries | 3.6/5 |
| Union Pacific | 2.9/5 |
| The Greenbrier | 2.7/5 |
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TTX Pricing
TTX ROI & Value For Money
3.8/5
TTX has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into TTX ROI
TTX's ROI score was rated highest by Male customers.
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Ranked TTX ROI the Highest
TTX ROI Score by Gender
TTX's ROI score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
TTX ROI Score by Ethnicity
TTX's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TTX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
TTX ROI Score by Age
TTX's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TTX.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
TTX ROI Score by Usage
TTX's ROI score was rated 4.6 stars by customers who have used TTX's products/services for 5 to 10 Years.
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TTX Pricing vs. Competitors
Compared to its competitors, TTX's ROI score is rated right above BNSF Railway.
| COMPANY | Pricing Score | |
|---|---|---|
| TTX | 3.8/5 |
| BNSF Railway | 3.7/5 |
| Union Pacific Railroad | 3.7/5 |
| Trinity Industries | 3.6/5 |
| Union Pacific | 3.3/5 |
| The Greenbrier | 2.4/5 |
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TTX Customer Satisfaction (CSAT)
TTX Customer Satisfaction (CSAT) Score
58 / 100
TTX has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TTX Customer Satisfaction
TTX's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked TTX Customer Satisfaction the Highest
TTX Customer Satisfaction Score by Gender
TTX's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TTX Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TTX's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TTX.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TTX Customer Satisfaction vs. Competitors
Compared to its competitors, TTX's Customer Satisfaction score is rated right above The Greenbrier, and is preceded by Union Pacific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Union Pacific Railroad | 80% |
| Trinity Industries | 72% |
| BNSF Railway | 62% |
| Union Pacific | 60% |
| TTX | 58% |
| The Greenbrier | 40% |
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TTX Customer Service
3.8/5
TTX has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About TTX's Customer Service
Address
Chicago, IL
Website
www.ttx.com
Quick Insights into TTX Customer Service
TTX's Customer Service score was rated highest by Male customers.
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Ranked TTX Customer Service the Highest
TTX Customer Service Score by Gender
TTX's Customer Service score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
TTX Customer Service Score by Ethnicity
TTX's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TTX.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
TTX Customer Service Score by Age
TTX's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
TTX Customer Service Score by Usage
TTX's Customer Service score was rated 4.6 stars by customers who have used TTX's products/services for 5 to 10 Years.
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TTX Customer Service vs. Competitors
Compared to its competitors, TTX's Customer Service score is rated right above BNSF Railway, and is preceded by Trinity Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trinity Industries | 3.9/5 |
| TTX | 3.8/5 |
| BNSF Railway | 3.7/5 |
| Union Pacific Railroad | 3.7/5 |
| Union Pacific | 3/5 |
| The Greenbrier | 2.7/5 |
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TTX as an Employer
3.2/5
TTX has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
TTX scored a 17 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of TTX would recommend the brand to a friend. ENPS measures how likely TTX employees would recommend working at TTX to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
