UncommonGoods NPS & Customer Reviews

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UncommonGoods

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UncommonGoods

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About UncommonGoods' Brand

To change the way business is conducted by making sustainability a part of every decision we make. Among its major competitors, UncommonGoods is ranked in 2nd place for NPS while The Grommet is 1st, and Kirkland's is 3rd.

Brand at a Glance

63%

Customer Loyalty

4.3/5

Product Quality

3.7/5

Pricing

4/5

Customer Service

UncommonGoods Ranking

^#1 / 4 of its competitors

UncommonGoods NPS

UncommonGoods's Net Promoter Score (NPS) is a 37 with 56% Promoters, 25% Passives, and 19% Detractors. Net Promoter Score tracks whether UncommonGoods's customers would recommend using the product based on a scale of -100 to 100.

UncommonGoods Overall NPS

NPS

56%	Promoters
25%	Passives
19%	Detractors

UncommonGoods NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2021 25	Oct 2021	25
Dec 2021 20	Dec 2021	20
Jan 2022 0	Jan 2022	0
May 2022 12	May 2022	12
Jun 2022 22	Jun 2022	22
Jul 2022 30	Jul 2022	30
Aug 2022 36	Aug 2022	36
Oct 2022 42	Oct 2022	42
Nov 2022 37	Nov 2022	37
Jan 2023 29	Jan 2023	29
May 2023 33	May 2023	33
Dec 2023 38	Dec 2023	38

How Other Brands Compare

UncommonGoods is ranked first for NPS among its competitors. Kirkland's and Boot Barn Holdings come in second and third, with Etsy coming in at #4.

	UncommonGoods	Etsy	Boot Barn Holdings	Kirkland's
Global Ranking	#-	#135	#-	#-
NPS	37	-7	25	34
Valuation Updated every 24 hours for public companies	-	$25.42B	$1.82B	$400.55M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

UncommonGoods NPS by Gender

UncommonGoods's NPS was rated 33 by Female customers on Comparably.

Female

UncommonGoods's NPS was rated 33 by Female customers on Comparably.

50%

Promoters

33%

Passives

17%

Detractors

Male

N/A

UncommonGoods's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

UncommonGoods NPS vs. Competitors

Compared to its competitors, UncommonGoods's NPS is rated right above Kirkland's, and is preceded by The Grommet.

COMPANY		NPS Score
	The Grommet	100
	UncommonGoods	37
	Kirkland's	34
	Boot Barn Holdings	25
	Geeknet	N/A
	Etsy	-7
	Vat19	-17
	The Sharper Image	-100

UncommonGoods Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of UncommonGoods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

UncommonGoods Customer Loyalty Score by Gender

UncommonGoods's Customer Loyalty score was rated 70 by Female customers on Comparably.

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Female

70%

Yes

Male

N/A

Yes

UncommonGoods Customer Loyalty vs. Competitors

Compared to its competitors, UncommonGoods's Customer Loyalty score is rated right above Vat19, and is preceded by Etsy.

COMPANY		Customer Loyalty Score
	The Grommet	100%
	Kirkland's	78%
	Boot Barn Holdings	75%
	Etsy	72%
	UncommonGoods	63%
	Vat19	60%
	The Sharper Image	60%
	Geeknet	N/A

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UncommonGoods Product Quality

4.3/5

UncommonGoods has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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UncommonGoods Product Information

UncommonGoods’s product quality score is a 4.3 out of 5 as rated by its users and customers.

Website: http://www.uncommongoods.com

Company Size: 51-200 Employees

Industry

Retail

Quick Insights into UncommonGoods Product Quality

UncommonGoods's Product Quality score was rated highest by Female customers.

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Ranked UncommonGoods Product Quality the Highest

Female	4.6

UncommonGoods Product Quality Score by Gender

UncommonGoods's Product Quality score was rated 4.6 by Female customers on Comparably.

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Female

4.6/5

Male

N/A

UncommonGoods Product Quality vs. Competitors

Compared to its competitors, UncommonGoods's Product Quality score is rated right above Boot Barn Holdings.

COMPANY		Product Quality Score
	UncommonGoods	4.3/5
	Boot Barn Holdings	4.3/5
	The Grommet	4/5
	Kirkland's	3.7/5
	Vat19	3.3/5
	Etsy	3.3/5
	The Sharper Image	2/5
	Geeknet	N/A

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UncommonGoods Pricing

UncommonGoods ROI & Value For Money

3.7/5

UncommonGoods has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Quick Insights into UncommonGoods ROI

UncommonGoods's ROI score was rated highest by Female customers.

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Ranked UncommonGoods ROI the Highest

Female	3.7

UncommonGoods ROI Score by Gender

UncommonGoods's ROI score was rated 3.7 by Female customers on Comparably.

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Female

3.7/5

Male

N/A

UncommonGoods Pricing vs. Competitors

Compared to its competitors, UncommonGoods's ROI score is rated right above Kirkland's, and is preceded by The Grommet.

COMPANY		Pricing Score
	Boot Barn Holdings	4.3/5
	The Grommet	4/5
	UncommonGoods	3.7/5
	Kirkland's	3.7/5
	Vat19	3.1/5
	Etsy	3.1/5
	The Sharper Image	1.9/5
	Geeknet	N/A

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UncommonGoods Customer Satisfaction (CSAT)

UncommonGoods Customer Satisfaction (CSAT) Score

85 / 100

UncommonGoods has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	46%
Satisfied	39%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

46%

Satisfied

39%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into UncommonGoods Customer Satisfaction

UncommonGoods's Customer Satisfaction score was rated highest by Female customers.

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Ranked UncommonGoods Customer Satisfaction the Highest

Female	100%

UncommonGoods Customer Satisfaction Score by Gender

UncommonGoods's Customer Satisfaction score was rated 100 by Female customers on Comparably.

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100 / 100

Female

	Very Satisfied	40%
	Satisfied	60%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

UncommonGoods Customer Satisfaction vs. Competitors

Compared to its competitors, UncommonGoods's Customer Satisfaction score is rated right above Boot Barn Holdings, and is preceded by The Grommet.

COMPANY		Customer Satisfaction (CSAT) Score
	The Grommet	100%
	UncommonGoods	85%
	Boot Barn Holdings	78%
	Kirkland's	77%
	Etsy	54%
	Vat19	50%
	The Sharper Image	0%
	Geeknet	0%

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UncommonGoods Customer Service

4/5

UncommonGoods has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About UncommonGoods's Customer Service

Address

140 58th St, Brooklyn, NY 11220

Website

http://www.uncommongoods.com

Phone Number

718-210-1187

UncommonGoods's Social Links

Quick Insights into UncommonGoods Customer Service

UncommonGoods's Customer Service score was rated highest by Female customers.

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Ranked UncommonGoods Customer Service the Highest

Female	4.6

UncommonGoods Customer Service Score by Gender

UncommonGoods's Customer Service score was rated 4.6 by Female customers on Comparably.

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Female

4.6/5

Male

N/A

UncommonGoods Customer Service vs. Competitors

Compared to its competitors, UncommonGoods's Customer Service score is rated right above Kirkland's, and is preceded by Boot Barn Holdings.

COMPANY		Customer Service Score
	The Grommet	4.5/5
	Boot Barn Holdings	4.2/5
	UncommonGoods	4/5
	Kirkland's	3.7/5
	Vat19	3.5/5
	Etsy	3/5
	The Sharper Image	1.9/5
	Geeknet	N/A

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UncommonGoods as an Employer

3.7/5

UncommonGoods has a 3.7/5 stars for its overall company culture rated by their employees

top

30%

CEO of UncommonGoods

Dave Bolotsky

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

UncommonGoods scored a 37 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of UncommonGoods would recommend the brand to a friend. ENPS measures how likely UncommonGoods employees would recommend working at UncommonGoods to a friend.

Net Promoter Score

NPS Score

56%	Promoters
25%	Passive
19%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
28%	Passive
27%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail