7
NPS
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Univar Solutions
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About Univar Solutions' Brand
Univar Solutions is a leading global chemical and ingredient distributor and provider of value added services to customers across a wide range of industries. With a vast supplier network, deep market and regulatory knowledge, world-class formulation and recipe development, unparalleled logistics know-how, and industry-leading digital tools, Univar Solutions is a committed ally to customers and suppliers, helping them anticipate, navigate, and leverage meaningful growth opportunities. Among its major competitors, Univar Solutions is ranked in 4th place for NPS while Azelis is 1st, and W.W. Grainger is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Univar Solutions Ranking
- #4 / 4 of its competitors
Univar Solutions NPS
Univar Solutions's Net Promoter Score (NPS) is a 7 with 45% Promoters, 17% Passives, and 38% Detractors. Net Promoter Score tracks whether Univar Solutions's customers would recommend using the product based on a scale of -100 to 100.
Univar Solutions Overall NPS
| 45% | Promoters |
|---|---|
| 17% | Passives |
| 38% | Detractors |
Univar Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 2 | Feb 2023 | 2 |
Mar 2023 2 | Mar 2023 | 2 |
Apr 2023 1 | Apr 2023 | 1 |
May 2023 5 | May 2023 | 5 |
Jun 2023 6 | Jun 2023 | 6 |
Aug 2023 4 | Aug 2023 | 4 |
Sep 2023 1 | Sep 2023 | 1 |
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 2 | Dec 2023 | 2 |
Jan 2024 3 | Jan 2024 | 3 |
Jan 2025 5 | Jan 2025 | 5 |
Jul 2025 7 | Jul 2025 | 7 |
How Other Brands Compare
Univar Solutions is ranked #4 for NPS among its competitors. Azelis and W.W. Grainger come in first and second, with Brenntag coming in at third.
Univar Solutions |  W.W. Grainger |  Brenntag |  Azelis | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | 7 | 25 | 18 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $21.27B | $2.73B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Univar Solutions NPS by Gender
Male customers rated Univar Solutions's NPS 25 points higher than Female customers.
Male
-1
Univar Solutions's NPS was rated -1 by Male customers on Comparably.
41%
Promoters
17%
Passives
42%
Detractors
Female
-26
Univar Solutions's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Univar Solutions NPS by Ethnicity
Univar Solutions's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -50 | African American/Black | -50 |
Univar Solutions NPS by Age
Univar Solutions's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Univar Solutions NPS by Usage
Univar Solutions's NPS was rated the highest by customers who have used Univar Solutions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years 0 | Over 10 Years | 0 |
Univar Solutions NPS vs. Competitors
Compared to its competitors, Univar Solutions's NPS is rated right above Clariant, and is preceded by Brenntag.
| COMPANY | NPS Score | |
|---|---|---|
| Azelis | 28 |
| W.W. Grainger | 25 |
| Brenntag | 18 |
| Univar Solutions | 7 |
 | Clariant | 0 |
Univar Solutions Customer Reviews
Out of the 2 Univar Solutions customer reviews 0 were positive and 2 were constructive. Univar Solutions customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Univar Solutions Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Univar Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Univar Solutions Customer Loyalty Score by Gender
Univar Solutions's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
Univar Solutions Customer Loyalty Score by Ethnicity
Univar Solutions's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Univar Solutions.
79
out of 100
Caucasian
55
out of 100
African American/Black
Univar Solutions Customer Loyalty Score by Age
Univar Solutions's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 40% | 51-55 | 40% |
Univar Solutions Customer Loyalty Score by Usage
Univar Solutions's Customer Loyalty score was rated the highest by customers who have used Univar Solutions's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Univar Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Univar Solutions's Customer Loyalty score is rated right above W.W. Grainger, and is preceded by Clariant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clariant | 100% |
| Univar Solutions | 79% |
| W.W. Grainger | 78% |
| Azelis | 76% |
| Brenntag | 75% |
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Univar Solutions Product Quality
3.4/5
Univar Solutions has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Univar Solutions Product Information
Univar Solutions’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Chemicals
Quick Insights into Univar Solutions Product Quality
Univar Solutions's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Univar Solutions's products/services for Over 10 Years.
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Ranked Univar Solutions Product Quality the Highest
Ranked Univar Solutions Product Quality the Lowest
Univar Solutions Product Quality Score by Gender
Male customers rated Univar Solutions's Product Quality score 1.2 stars higher than Female customers.
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Male
3.9/5
Female
2.7/5
Univar Solutions Product Quality Score by Ethnicity
Univar Solutions's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Univar Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Univar Solutions Product Quality Score by Age
Univar Solutions's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Univar Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.5 | 51-55 | 3.5 |
Univar Solutions Product Quality Score by Usage
Univar Solutions's Product Quality score was rated the highest by customers who have used Univar Solutions's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Univar Solutions Product Quality vs. Competitors
Compared to its competitors, Univar Solutions's Product Quality score is rated right below Brenntag.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clariant | 4.5/5 |
| Azelis | 4/5 |
| W.W. Grainger | 3.9/5 |
| Brenntag | 3.4/5 |
| Univar Solutions | 3.4/5 |
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Univar Solutions Pricing
Univar Solutions ROI & Value For Money
3.3/5
Univar Solutions has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Univar Solutions ROI
Univar Solutions's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Univar Solutions's products/services for Over 10 Years.
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Ranked Univar Solutions ROI the Highest
Ranked Univar Solutions ROI the Lowest
Univar Solutions ROI Score by Gender
Male customers rated Univar Solutions's ROI score 0.9 stars higher than Female customers.
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Male
3.4/5
Female
2.5/5
Univar Solutions ROI Score by Ethnicity
Univar Solutions's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Univar Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.9 | African American/Black | 2.9 |
Univar Solutions ROI Score by Age
Univar Solutions's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4 | 41-45 | 4 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.1 | 51-55 | 3.1 |
Univar Solutions ROI Score by Usage
Univar Solutions's ROI score was rated the highest by customers who have used Univar Solutions's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Univar Solutions Pricing vs. Competitors
Compared to its competitors, Univar Solutions's ROI score is rated right above Brenntag, and is preceded by W.W. Grainger.
| COMPANY | Pricing Score | |
|---|---|---|
| Clariant | 4.2/5 |
| Azelis | 4.1/5 |
| W.W. Grainger | 3.7/5 |
| Univar Solutions | 3.3/5 |
| Brenntag | 3.2/5 |
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Univar Solutions Customer Satisfaction (CSAT)
Univar Solutions Customer Satisfaction (CSAT) Score
51 / 100
Univar Solutions has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
27%
Satisfied
24%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Univar Solutions Customer Satisfaction
Univar Solutions's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Univar Solutions's products/services for Over 10 Years.
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Ranked Univar Solutions Customer Satisfaction the Highest
Ranked Univar Solutions Customer Satisfaction the Lowest
Univar Solutions Customer Satisfaction Score by Gender
Male customers rated Univar Solutions's Customer Satisfaction score 22 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
38 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 38% |
Univar Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Univar Solutions' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to African American/Black
Univar Solutions' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Univar Solutions Customer Satisfaction Score by Age
Univar Solutions's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 40% |
Univar Solutions Customer Satisfaction Score by Usage
Univar Solutions's Customer Satisfaction score was rated the highest by customers who have used Univar Solutions's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Univar Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Univar Solutions's Customer Satisfaction score is rated right below Brenntag.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Azelis | 100% |
| Clariant | 100% |
| W.W. Grainger | 74% |
| Brenntag | 56% |
| Univar Solutions | 51% |
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Univar Solutions Customer Service
3.3/5
Univar Solutions has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Univar Solutions's Customer Service
Address
3075 Highland Pkwy, Downers Grove, IL 60515
Website
https://www.univarsolutions.com/
Phone Number
+1 331-777-6000
Univar Solutions's Social Links
Quick Insights into Univar Solutions Customer Service
Univar Solutions's Customer Service score was rated highest by customers who have used Univar Solutions's products/services for 1 to 2 Years, and rated lowest by customers who have used Univar Solutions's products/services for Over 10 Years.
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Ranked Univar Solutions Customer Service the Highest
Ranked Univar Solutions Customer Service the Lowest
Univar Solutions Customer Service Score by Gender
Male customers rated Univar Solutions's Customer Service score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
Univar Solutions Customer Service Score by Ethnicity
Univar Solutions's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Univar Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3 | African American/Black | 3 |
Univar Solutions Customer Service Score by Age
Univar Solutions's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3 | 46-50 | 3 |
51-55 3.3 | 51-55 | 3.3 |
Univar Solutions Customer Service Score by Usage
Univar Solutions's Customer Service score was rated the highest by customers who have used Univar Solutions's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Univar Solutions Customer Service vs. Competitors
Compared to its competitors, Univar Solutions's Customer Service score is rated right above Brenntag, and is preceded by W.W. Grainger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clariant | 4.2/5 |
| Azelis | 4.1/5 |
| W.W. Grainger | 3.9/5 |
| Univar Solutions | 3.3/5 |
| Brenntag | 3.1/5 |
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Univar Solutions as an Employer
3.2/5
Univar Solutions has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Univar Solutions scored a 7 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Univar Solutions would recommend the brand to a friend. ENPS measures how likely Univar Solutions employees would recommend working at Univar Solutions to a friend.
Net Promoter Score
7
NPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 30% | Promoters |
|---|---|
| 19% | Passive |
| 51% | Detractors |
