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NPS
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Upland Software
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About Upland Software's Brand
Upland Software delivers cloud-based project, portfolio and work management software applications for enterprises. Among its major competitors, Upland Software is ranked in 5th place for NPS while Tata is 1st, and GoPro is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Upland Software CMO
Upland Software Ranking
- #4 / 4 of its competitors
Upland Software NPS
Upland Software's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Upland Software's customers would recommend using the product based on a scale of -100 to 100.
Upland Software Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Upland Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Upland Software is ranked #4 for NPS among its competitors. GoPro and Xerox Corporation come in first and second, with Zoho Corporation coming in at third.
Upland Software |  Xerox Corporation |  Zoho Corporation |  GoPro | |
| Global Ranking | #- | #169 | #476 | #504 |
| NPS | 0 | 1 | 1 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.85B | $1.84M | $945.51M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upland Software NPS by Gender
Upland Software's NPS was rated -34 by Female customers on Comparably.
Female
-34
Upland Software's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Upland Software's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Upland Software NPS vs. Competitors
Compared to its competitors, Upland Software's NPS is rated right above Lily Gulik, and is preceded by Zoho Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
| GoPro | 21 |
| Xerox Corporation | 1 |
| Zoho Corporation | 1 |
| Upland Software | 0 |
 | Lily Gulik | N/A |
 | Invoice2go | -1 |
Upland Software Customer Reviews
Out of the 2 Upland Software customer reviews 1 was positive and 1 was constructive. Upland Software customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Upland Software Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Upland Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Upland Software Customer Loyalty Score by Gender
Upland Software's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Upland Software Customer Loyalty vs. Competitors
Compared to its competitors, Upland Software's Customer Loyalty score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| Zoho Corporation | 84% |
| Invoice2go | 79% |
| Xerox Corporation | 75% |
| GoPro | 69% |
| Upland Software | 60% |
| Lily Gulik | N/A |
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Upland Software Product Quality
3.5/5
Upland Software has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Upland Software Product Information
Upland Software’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://uplandsoftware.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Upland Software Product Quality
Upland Software's Product Quality score was rated highest by Female customers.
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Ranked Upland Software Product Quality the Highest
Upland Software Product Quality Score by Gender
Upland Software's Product Quality score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Upland Software Product Quality vs. Competitors
Compared to its competitors, Upland Software's Product Quality score is rated right above Zoho Corporation, and is preceded by GoPro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| GoPro | 3.7/5 |
| Upland Software | 3.5/5 |
| Zoho Corporation | 3.3/5 |
| Xerox Corporation | 3.2/5 |
| Invoice2go | 3.1/5 |
| Lily Gulik | N/A |
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Upland Software Pricing
Upland Software ROI & Value For Money
3.2/5
Upland Software has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Upland Software ROI
Upland Software's ROI score was rated highest by Female customers.
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Ranked Upland Software ROI the Highest
Upland Software ROI Score by Gender
Upland Software's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Upland Software Pricing vs. Competitors
Compared to its competitors, Upland Software's ROI score is rated right above Xerox Corporation, and is preceded by Zoho Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| GoPro | 3.3/5 |
| Zoho Corporation | 3.3/5 |
| Upland Software | 3.2/5 |
| Xerox Corporation | 3/5 |
| Invoice2go | 2.9/5 |
| Lily Gulik | N/A |
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Upland Software Customer Satisfaction (CSAT)
Upland Software Customer Satisfaction (CSAT) Score
67 / 100
Upland Software has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Upland Software Customer Satisfaction vs. Competitors
Compared to its competitors, Upland Software's Customer Satisfaction score is rated right above Zoho Corporation, and is preceded by GoPro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| Upland Software | 67% |
| Zoho Corporation | 63% |
| Invoice2go | 52% |
| Xerox Corporation | 49% |
| Lily Gulik | 0% |
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Upland Software Customer Service
3/5
Upland Software has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Upland Software's Customer Service
Address
Austin, TX
Website
https://uplandsoftware.com/
Phone Number
+855 855944
Upland Software's Social Links
Quick Insights into Upland Software Customer Service
Upland Software's Customer Service score was rated highest by Female customers.
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Ranked Upland Software Customer Service the Highest
Upland Software Customer Service Score by Gender
Upland Software's Customer Service score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Upland Software Customer Service vs. Competitors
Compared to its competitors, Upland Software's Customer Service score is rated right above Invoice2go, and is preceded by Zoho Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| GoPro | 3.4/5 |
| Zoho Corporation | 3.2/5 |
| Upland Software | 3/5 |
| Invoice2go | 2.9/5 |
| Xerox Corporation | 2.6/5 |
| Lily Gulik | N/A |
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Upland Software as an Employer
4.4/5
Upland Software has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Upland Software scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Upland Software would recommend the brand to a friend. ENPS measures how likely Upland Software employees would recommend working at Upland Software to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 61% | Promoters |
|---|---|
| 27% | Passive |
| 12% | Detractors |
