-48
NPS
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Vectren Corporation
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About Vectren Corporation's Brand
Vectren Corporation is an energy holding company headquartered in Evansville, Ind. Among its major competitors, Vectren Corporation is ranked in 5th place for NPS while Spark Energy is 1st, and AES is 2nd.Their current market cap is $6.01B
Brand at a Glance
74%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Vectren Corporation Ranking
- #3 / 4 of its competitors
Vectren Corporation NPS
Vectren Corporation's Net Promoter Score (NPS) is a -48 with 17% Promoters, 18% Passives, and 65% Detractors. Net Promoter Score tracks whether Vectren Corporation's customers would recommend using the product based on a scale of -100 to 100.
Vectren Corporation Overall NPS
| 17% | Promoters |
|---|---|
| 18% | Passives |
| 65% | Detractors |
Vectren Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -67 | Feb 2022 | -67 |
Mar 2022 -57 | Mar 2022 | -57 |
Jul 2022 -37 | Jul 2022 | -37 |
Nov 2022 -33 | Nov 2022 | -33 |
May 2023 -40 | May 2023 | -40 |
Jun 2023 -45 | Jun 2023 | -45 |
Feb 2024 -51 | Feb 2024 | -51 |
Mar 2024 -38 | Mar 2024 | -38 |
Aug 2024 -43 | Aug 2024 | -43 |
Aug 2025 -46 | Aug 2025 | -46 |
Sep 2025 -51 | Sep 2025 | -51 |
May 2026 -48 | May 2026 | -48 |
How Other Brands Compare
Vectren Corporation is ranked third for NPS among its competitors. Duke Energy Corporation and American Electric Power come in first and second, with NorthWestern Energy coming in at #4. Among those competitors, it is the third most valued company behind Duke Energy Corporation.
Vectren Corporation |  Duke Energy Corporation |  American Electric Power |  NorthWestern Energy | |
| Global Ranking | #- | #338 | #- | #- |
| NPS | -48 | -23 | -45 | -50 |
| Valuation Updated every 24 hours for public companies | $6.01B | $75.41B | $42.48B | $3.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vectren Corporation NPS by Gender
Vectren Corporation's NPS was rated -63 by Male customers on Comparably.
Male
-63
Vectren Corporation's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
N/A
Vectren Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vectren Corporation NPS by Ethnicity
Vectren Corporation's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Vectren Corporation NPS by Age
Vectren Corporation's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Vectren Corporation NPS by Usage
Vectren Corporation's NPS was rated -76 points by customers who have used Vectren Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -76 | Over 10 Years | -76 |
Vectren Corporation NPS vs. Competitors
Compared to its competitors, Vectren Corporation's NPS is rated right above NorthWestern Energy, and is preceded by American Electric Power.
| COMPANY | NPS Score | |
|---|---|---|
 | Spark Energy | 34 |
 | AES | 16 |
| Duke Energy Corporation | -23 |
| American Electric Power | -45 |
| Vectren Corporation | -48 |
| NorthWestern Energy | -50 |
Vectren Corporation Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Vectren Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vectren Corporation Customer Loyalty Score by Gender
Vectren Corporation's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Vectren Corporation Customer Loyalty Score by Ethnicity
Vectren Corporation's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Vectren Corporation Customer Loyalty Score by Age
Vectren Corporation's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
61-65 100% | 61-65 | 100% |
Vectren Corporation Customer Loyalty Score by Usage
Vectren Corporation's Customer Loyalty score was rated 89% by customers who have used Vectren Corporation's products/services for Over 10 Years.
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Vectren Corporation Customer Loyalty Score by Industry
Vectren Corporation's Customer Loyalty score was rated 70% by Manufacturing and Machinery industry customers.
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Vectren Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Vectren Corporation's Customer Loyalty score is rated right above NorthWestern Energy, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spark Energy | 100% |
| AES | 83% |
| Duke Energy Corporation | 82% |
| Vectren Corporation | 74% |
| NorthWestern Energy | 68% |
| American Electric Power | 65% |
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Vectren Corporation Product Quality
2.2/5
Vectren Corporation has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Vectren Corporation Product Information
Vectren Corporation’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Vectren Corporation's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Vectren Corporation Product Quality
Vectren Corporation's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 46-50.
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Ranked Vectren Corporation Product Quality the Highest
Ranked Vectren Corporation Product Quality the Lowest
Vectren Corporation Product Quality Score by Gender
Vectren Corporation's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Vectren Corporation Product Quality Score by Ethnicity
Vectren Corporation's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Vectren Corporation Product Quality Score by Age
Vectren Corporation's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
Vectren Corporation Product Quality Score by Usage
Vectren Corporation's Product Quality score was rated 1.5 stars by customers who have used Vectren Corporation's products/services for Over 10 Years.
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Vectren Corporation Product Quality Score by Industry
Vectren Corporation's Product Quality score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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Vectren Corporation Product Quality vs. Competitors
Compared to its competitors, Vectren Corporation's Product Quality score is rated right below American Electric Power.
| COMPANY | Product Quality Score | |
|---|---|---|
| AES | 3.8/5 |
| Spark Energy | 3.7/5 |
| NorthWestern Energy | 3.5/5 |
| Duke Energy Corporation | 2.9/5 |
| American Electric Power | 2.7/5 |
| Vectren Corporation | 2.2/5 |
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Vectren Corporation Pricing
Vectren Corporation ROI & Value For Money
1.7/5
Vectren Corporation has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Vectren Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry.
Quick Insights into Vectren Corporation ROI
Vectren Corporation's ROI score was rated highest by customers ages 61-65, and rated lowest by customers ages 46-50.
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Ranked Vectren Corporation ROI the Highest
Ranked Vectren Corporation ROI the Lowest
Vectren Corporation ROI Score by Gender
Vectren Corporation's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Vectren Corporation ROI Score by Ethnicity
Vectren Corporation's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vectren Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vectren Corporation ROI Score by Age
Vectren Corporation's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
Vectren Corporation ROI Score by Usage
Vectren Corporation's ROI score was rated 1.5 stars by customers who have used Vectren Corporation's products/services for Over 10 Years.
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Vectren Corporation ROI Score by Industry
Vectren Corporation's ROI score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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Vectren Corporation Pricing vs. Competitors
Compared to its competitors, Vectren Corporation's ROI score is rated right below American Electric Power.
| COMPANY | Pricing Score | |
|---|---|---|
| Spark Energy | 4.5/5 |
| AES | 3.5/5 |
| NorthWestern Energy | 3.4/5 |
| Duke Energy Corporation | 2.6/5 |
| American Electric Power | 2.5/5 |
| Vectren Corporation | 1.7/5 |
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Vectren Corporation Customer Satisfaction (CSAT)
Vectren Corporation Customer Satisfaction (CSAT) Score
27 / 100
Vectren Corporation has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vectren Corporation Customer Satisfaction
Vectren Corporation's Customer Satisfaction score was rated highest by customers ages 61-65.
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Ranked Vectren Corporation Customer Satisfaction the Highest
Vectren Corporation Customer Satisfaction Score by Gender
Vectren Corporation's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
Vectren Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vectren Corporation's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Vectren Corporation Customer Satisfaction Score by Age
Vectren Corporation's Customer Satisfaction score was rated 67 points by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 67% |
Vectren Corporation Customer Satisfaction Score by Usage
Vectren Corporation's Customer Satisfaction score was rated 14 points by customers who have used Vectren Corporation's products/services for Over 10 Years.
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Vectren Corporation Customer Satisfaction Score by Industry
Vectren Corporation's Customer Satisfaction score was rated 0 points by Manufacturing and Machinery industry customers.
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"label": "Manufacturing and Machinery",
"groupId": 533,
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}Vectren Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Vectren Corporation's Customer Satisfaction score is rated right below American Electric Power.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AES | 72% |
| NorthWestern Energy | 67% |
| Spark Energy | 50% |
| Duke Energy Corporation | 44% |
| American Electric Power | 29% |
| Vectren Corporation | 27% |
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Vectren Corporation Customer Service
1.7/5
Vectren Corporation has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Vectren Corporation's Customer Service
Address
P.O. Box 209, Evansville, IN
Website
https://www.vectren.com/livesmart/landing.jsp
Phone Number
(800) 227-1376
Quick Insights into Vectren Corporation Customer Service
Vectren Corporation's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers ages 46-50.
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Ranked Vectren Corporation Customer Service the Highest
Ranked Vectren Corporation Customer Service the Lowest
Vectren Corporation Customer Service Score by Gender
Vectren Corporation's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Vectren Corporation Customer Service Score by Ethnicity
Vectren Corporation's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vectren Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vectren Corporation Customer Service Score by Age
Vectren Corporation's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
Vectren Corporation Customer Service Score by Usage
Vectren Corporation's Customer Service score was rated 1.5 stars by customers who have used Vectren Corporation's products/services for Over 10 Years.
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Vectren Corporation Customer Service Score by Industry
Vectren Corporation's Customer Service score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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Vectren Corporation Customer Service vs. Competitors
Compared to its competitors, Vectren Corporation's Customer Service score is rated right below American Electric Power.
| COMPANY | Customer Service Score | |
|---|---|---|
| AES | 3.8/5 |
| NorthWestern Energy | 3.3/5 |
| Duke Energy Corporation | 2.8/5 |
| Spark Energy | 2.7/5 |
| American Electric Power | 2.4/5 |
| Vectren Corporation | 1.7/5 |
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Vectren Corporation as an Employer
4.7/5
Vectren Corporation has a 4.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Vectren Corporation scored a -48 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Vectren Corporation would recommend the brand to a friend. ENPS measures how likely Vectren Corporation employees would recommend working at Vectren Corporation to a friend.
Net Promoter Score
-48
NPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
