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NPS
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Weyerhaeuser
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About Weyerhaeuser's Brand
Weyerhaeuser is one of the world's largest private owners of timberlands. It owns or controls more than 6 million acres of timberlands, Among its major competitors, Weyerhaeuser is ranked in 6th place for NPS while Huttig Building Products is 1st, and International Paper is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Weyerhaeuser Ranking
- #4 / 4 of its competitors
Weyerhaeuser NPS
Weyerhaeuser's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether Weyerhaeuser's customers would recommend using the product based on a scale of -100 to 100.
Weyerhaeuser Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
Weyerhaeuser NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 28 | Apr 2022 | 28 |
May 2022 33 | May 2022 | 33 |
Jun 2022 31 | Jun 2022 | 31 |
Sep 2022 21 | Sep 2022 | 21 |
Apr 2023 18 | Apr 2023 | 18 |
Jul 2023 9 | Jul 2023 | 9 |
Oct 2023 13 | Oct 2023 | 13 |
Nov 2023 12 | Nov 2023 | 12 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 4 | Jul 2024 | 4 |
Mar 2025 2 | Mar 2025 | 2 |
Jun 2025 -1 | Jun 2025 | -1 |
How Other Brands Compare
Weyerhaeuser is ranked #4 for NPS among its competitors. International Paper and Boise Cascade come in first and second, with PCA coming in at third.
Weyerhaeuser |  International Paper |  PCA |  Boise Cascade | |
| Global Ranking | #- | #844 | #- | #- |
| NPS | -1 | 31 | 23 | 31 |
| Valuation Updated every 24 hours for public companies | - | - | $12.75B | $3.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weyerhaeuser NPS by Gender
Weyerhaeuser's NPS was rated 10 by Male customers on Comparably.
Male
10
Weyerhaeuser's NPS was rated 10 by Male customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Female
N/A
Weyerhaeuser's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Weyerhaeuser NPS by Ethnicity
Weyerhaeuser's NPS was rated 14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Weyerhaeuser NPS by Age
Weyerhaeuser's NPS was rated -34 points by customers ages 31-35 and customers ages 46-50 on Comparably.
Weyerhaeuser NPS by Usage
Weyerhaeuser's NPS was rated the highest by customers who have used Weyerhaeuser's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Weyerhaeuser NPS vs. Competitors
Compared to its competitors, Weyerhaeuser's NPS is rated right below Advantech.
| COMPANY | NPS Score | |
|---|---|---|
 | Huttig Building Products | 100 |
| International Paper | 31 |
| Boise Cascade | 31 |
| PCA | 23 |
 | Advantech | 8 |
| Weyerhaeuser | -1 |
Weyerhaeuser Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Weyerhaeuser users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Weyerhaeuser Customer Loyalty Score by Gender
Weyerhaeuser's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Weyerhaeuser Customer Loyalty Score by Ethnicity
Weyerhaeuser's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
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87
out of 100
Caucasian
Weyerhaeuser Customer Loyalty Score by Age
Weyerhaeuser's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
46-50 70% | 46-50 | 70% |
Weyerhaeuser Customer Loyalty Score by Usage
Weyerhaeuser's Customer Loyalty score was rated the highest by customers who have used Weyerhaeuser's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Weyerhaeuser Customer Loyalty vs. Competitors
Compared to its competitors, Weyerhaeuser's Customer Loyalty score is rated right above International Paper, and is preceded by PCA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Huttig Building Products | 100% |
| PCA | 88% |
| Weyerhaeuser | 83% |
| International Paper | 74% |
| Boise Cascade | 68% |
| Advantech | 59% |
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Weyerhaeuser Product Quality
3.9/5
Weyerhaeuser has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Weyerhaeuser Product Information
Weyerhaeuser’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.weyerhaeuser.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Weyerhaeuser Product Quality
Weyerhaeuser's Product Quality score was rated highest by customers who have used Weyerhaeuser's products/services for Less than 1 Year, and rated lowest by customers ages 46-50.
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Ranked Weyerhaeuser Product Quality the Highest
Ranked Weyerhaeuser Product Quality the Lowest
Weyerhaeuser Product Quality Score by Gender
Weyerhaeuser's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Weyerhaeuser Product Quality Score by Ethnicity
Weyerhaeuser's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Weyerhaeuser Product Quality Score by Age
Weyerhaeuser's Product Quality score was rated 3.5 stars by customers ages 31-35 and customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
Weyerhaeuser Product Quality Score by Usage
Weyerhaeuser's Product Quality score was rated the highest by customers who have used Weyerhaeuser's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Weyerhaeuser Product Quality vs. Competitors
Compared to its competitors, Weyerhaeuser's Product Quality score is rated right above Advantech, and is preceded by Boise Cascade.
| COMPANY | Product Quality Score | |
|---|---|---|
| International Paper | 4.1/5 |
| PCA | 4.1/5 |
| Huttig Building Products | 4/5 |
| Boise Cascade | 4/5 |
| Weyerhaeuser | 3.9/5 |
| Advantech | 3.6/5 |
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Weyerhaeuser Pricing
Weyerhaeuser ROI & Value For Money
3.3/5
Weyerhaeuser has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Weyerhaeuser ROI
Weyerhaeuser's ROI score was rated highest by customers who have used Weyerhaeuser's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
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Ranked Weyerhaeuser ROI the Highest
Ranked Weyerhaeuser ROI the Lowest
Weyerhaeuser ROI Score by Gender
Weyerhaeuser's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Weyerhaeuser ROI Score by Ethnicity
Weyerhaeuser's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weyerhaeuser.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Weyerhaeuser ROI Score by Age
Weyerhaeuser's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
46-50 3.5 | 46-50 | 3.5 |
Weyerhaeuser ROI Score by Usage
Weyerhaeuser's ROI score was rated the highest by customers who have used Weyerhaeuser's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Weyerhaeuser Pricing vs. Competitors
Compared to its competitors, Weyerhaeuser's ROI score is rated right below Advantech.
| COMPANY | Pricing Score | |
|---|---|---|
| Huttig Building Products | 4.5/5 |
| International Paper | 4.2/5 |
| PCA | 4.2/5 |
| Boise Cascade | 3.6/5 |
| Advantech | 3.6/5 |
| Weyerhaeuser | 3.3/5 |
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Weyerhaeuser Customer Satisfaction (CSAT)
Weyerhaeuser Customer Satisfaction (CSAT) Score
61 / 100
Weyerhaeuser has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
52%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weyerhaeuser Customer Satisfaction
Weyerhaeuser's Customer Satisfaction score was rated highest by customers who have used Weyerhaeuser's products/services for Less than 1 Year.
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Ranked Weyerhaeuser Customer Satisfaction the Highest
Weyerhaeuser Customer Satisfaction Score by Gender
Weyerhaeuser's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
Weyerhaeuser Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weyerhaeuser's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
Weyerhaeuser Customer Satisfaction Score by Age
Weyerhaeuser's Customer Satisfaction score was rated 67 points by customers ages 46-50 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% |
Weyerhaeuser Customer Satisfaction Score by Usage
Weyerhaeuser's Customer Satisfaction score was rated 100 points by customers who have used Weyerhaeuser's products/services for Less than 1 Year.
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Weyerhaeuser Customer Satisfaction vs. Competitors
Compared to its competitors, Weyerhaeuser's Customer Satisfaction score is rated right below International Paper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Huttig Building Products | 100% |
| PCA | 85% |
| Advantech | 83% |
| Boise Cascade | 82% |
| International Paper | 68% |
| Weyerhaeuser | 61% |
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Weyerhaeuser Customer Service
3.6/5
Weyerhaeuser has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Weyerhaeuser's Customer Service
Address
33663 Weyerhaeuser Way South, Federal Way, WA
Website
http://www.weyerhaeuser.com
Quick Insights into Weyerhaeuser Customer Service
Weyerhaeuser's Customer Service score was rated highest by customers who have used Weyerhaeuser's products/services for Less than 1 Year, and rated lowest by customers ages 46-50.
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Ranked Weyerhaeuser Customer Service the Highest
Ranked Weyerhaeuser Customer Service the Lowest
Weyerhaeuser Customer Service Score by Gender
Weyerhaeuser's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Weyerhaeuser Customer Service Score by Ethnicity
Weyerhaeuser's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Weyerhaeuser Customer Service Score by Age
Weyerhaeuser's Customer Service score was rated 3.5 stars by customers ages 31-35 and customers ages 46-50 on Comparably.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
Weyerhaeuser Customer Service Score by Usage
Weyerhaeuser's Customer Service score was rated the highest by customers who have used Weyerhaeuser's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Weyerhaeuser Customer Service vs. Competitors
Compared to its competitors, Weyerhaeuser's Customer Service score is rated right above Advantech, and is preceded by Boise Cascade.
| COMPANY | Customer Service Score | |
|---|---|---|
| International Paper | 4.1/5 |
| PCA | 4.1/5 |
| Huttig Building Products | 4/5 |
| Boise Cascade | 3.6/5 |
| Weyerhaeuser | 3.6/5 |
| Advantech | 3.5/5 |
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Weyerhaeuser as an Employer
2.4/5
Weyerhaeuser has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Weyerhaeuser scored a -1 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Weyerhaeuser would recommend the brand to a friend. ENPS measures how likely Weyerhaeuser employees would recommend working at Weyerhaeuser to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
