-30
NPS
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Wingstop Restaurants Inc.
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About Wingstop Restaurants Inc. Brand
We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started. Among its major competitors, Wingstop Restaurants Inc. is ranked in 6th place for NPS while Raising Cane's is 1st, and Darden Restaurants is 2nd. Overall, Wingstop Restaurants Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.02B
Brand at a Glance
74%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Wingstop Restaurants Inc. CMO
Wingstop Restaurants Inc. Ranking
- #4 / 4 of its competitors
Wingstop Restaurants Inc. NPS
Wingstop Restaurants Inc.'s Net Promoter Score (NPS) is a -30 with 31% Promoters, 8% Passives, and 61% Detractors. Net Promoter Score tracks whether Wingstop Restaurants Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Wingstop Restaurants Inc. Overall NPS
| 31% | Promoters |
|---|---|
| 8% | Passives |
| 61% | Detractors |
Wingstop Restaurants Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -28 | Feb 2025 | -28 |
Mar 2025 -29 | Mar 2025 | -29 |
Apr 2025 -29 | Apr 2025 | -29 |
May 2025 -28 | May 2025 | -28 |
Jun 2025 -26 | Jun 2025 | -26 |
Jul 2025 -28 | Jul 2025 | -28 |
Aug 2025 -28 | Aug 2025 | -28 |
Sep 2025 -28 | Sep 2025 | -28 |
Oct 2025 -28 | Oct 2025 | -28 |
Nov 2025 -29 | Nov 2025 | -29 |
Dec 2025 -30 | Dec 2025 | -30 |
Jan 2026 -30 | Jan 2026 | -30 |
How Other Brands Compare
Wingstop Restaurants Inc. is ranked #4 for NPS among its competitors. Raising Cane's and Darden Restaurants come in first and second, with Pizza Hut coming in at third. Among those competitors, it is the lowest valued company behind Pizza Hut.
Wingstop Restaurants Inc. |  Pizza Hut |  Darden Restaurants |  Raising Cane's | |
| Global Ranking | #- | #153 | #342 | #978 |
| NPS | -30 | 5 | 20 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.02B | $33.20B | $18.85B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wingstop Restaurants Inc. NPS by Gender
Male customers rated Wingstop Restaurants Inc.'s NPS 20 points higher than Female customers.
Male
-22
Wingstop Restaurants Inc.'s NPS was rated -22 by Male customers on Comparably.
37%
Promoters
4%
Passives
59%
Detractors
Female
-42
Wingstop Restaurants Inc.'s NPS was rated -42 by Female customers on Comparably.
27%
Promoters
4%
Passives
69%
Detractors
Wingstop Restaurants Inc. NPS by Ethnicity
Wingstop Restaurants Inc.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Hispanic or Latino -8 | Hispanic or Latino | -8 |
African American/Black -30 | African American/Black | -30 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Native American -34 | Native American | -34 |
Other -60 | Other | -60 |
Wingstop Restaurants Inc. NPS by Age
Wingstop Restaurants Inc.'s NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Wingstop Restaurants Inc. NPS by Usage
Wingstop Restaurants Inc.'s NPS was rated the highest by customers who have used Wingstop Restaurants Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -54 | Less than 1 Year | -54 |
1 to 2 Years -36 | 1 to 2 Years | -36 |
2 to 5 Years -59 | 2 to 5 Years | -59 |
5 to 10 Years -41 | 5 to 10 Years | -41 |
Over 10 Years 30 | Over 10 Years | 30 |
Wingstop Restaurants Inc. NPS vs. Competitors
Compared to its competitors, Wingstop Restaurants Inc.'s NPS is rated right above Buffalo Wild Wings, and is preceded by Papa John's International.
| COMPANY | NPS Score | |
|---|---|---|
| Raising Cane's | 43 |
| Darden Restaurants | 20 |
| Pizza Hut | 5 |
 | Third Chicken | N/A |
 | Luby's | -1 |
 | Papa John's International | -21 |
| Wingstop Restaurants Inc. | -30 |
 | Buffalo Wild Wings | -32 |
 | Ruby Tuesday | -63 |
Wingstop Restaurants Inc. Customer Reviews
Out of the 19 Wingstop Restaurants Inc. customer reviews 12 were positive and 7 were constructive. Wingstop Restaurants Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Wingstop Restaurants Inc. Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Wingstop Restaurants Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wingstop Restaurants Inc. Customer Loyalty Score by Gender
Male customers rated Wingstop Restaurants Inc.'s Customer Loyalty score 8% higher than Female customers.
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Male
82%
Yes
Female
74%
Yes
Wingstop Restaurants Inc. Customer Loyalty Score by Ethnicity
Wingstop Restaurants Inc.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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63
out of 100
Caucasian
74
out of 100
Hispanic or Latino
88
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
70
out of 100
Native American
78
out of 100
Other
Wingstop Restaurants Inc. Customer Loyalty Score by Age
Wingstop Restaurants Inc.'s Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 84% | 26-30 | 84% |
31-35 65% | 31-35 | 65% |
36-40 89% | 36-40 | 89% |
41-45 63% | 41-45 | 63% |
46-50 85% | 46-50 | 85% |
51-55 40% | 51-55 | 40% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 78% | 66+ | 78% |
Wingstop Restaurants Inc. Customer Loyalty Score by Usage
Wingstop Restaurants Inc.'s Customer Loyalty score was rated the highest by customers who have used Wingstop Restaurants Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Wingstop Restaurants Inc. Customer Loyalty Score by Industry
Wingstop Restaurants Inc.'s Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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Wingstop Restaurants Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Wingstop Restaurants Inc.'s Customer Loyalty score is rated right above Buffalo Wild Wings, and is preceded by Pizza Hut.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Raising Cane's | 82% |
| Pizza Hut | 74% |
| Wingstop Restaurants Inc. | 74% |
| Buffalo Wild Wings | 72% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
| Third Chicken | N/A |
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Wingstop Restaurants Inc. Product Quality
2.3/5
Wingstop Restaurants Inc. has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Wingstop Restaurants Inc. Product Information
Wingstop Restaurants Inc.’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Wingstop Restaurants Inc.'s product the highest. Reviewers from the Education industry rated Wingstop Restaurants Inc. the lowest at 2.
- Website
- http://www.wingstop.com/
- Company Size
- 501-1,000 Employees
Industry
Restaurants
Quick Insights into Wingstop Restaurants Inc. Product Quality
Wingstop Restaurants Inc.'s Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Restaurants industry.
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Ranked Wingstop Restaurants Inc. Product Quality the Highest
Ranked Wingstop Restaurants Inc. Product Quality the Lowest
Wingstop Restaurants Inc. Product Quality Score by Gender
Male customers rated Wingstop Restaurants Inc.'s Product Quality score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
Wingstop Restaurants Inc. Product Quality Score by Ethnicity
Wingstop Restaurants Inc.'s Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wingstop Restaurants Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 3.8 | Native American | 3.8 |
Other 1.5 | Other | 1.5 |
Wingstop Restaurants Inc. Product Quality Score by Age
Wingstop Restaurants Inc.'s Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wingstop Restaurants Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.8 | 51-55 | 3.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.1 | 66+ | 2.1 |
Wingstop Restaurants Inc. Product Quality Score by Usage
Wingstop Restaurants Inc.'s Product Quality score was rated the highest by customers who have used Wingstop Restaurants Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wingstop Restaurants Inc. Product Quality Score by Industry
Wingstop Restaurants Inc.'s Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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Wingstop Restaurants Inc. Product Quality vs. Competitors
Compared to its competitors, Wingstop Restaurants Inc.'s Product Quality score is rated right above Ruby Tuesday, and is preceded by Buffalo Wild Wings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Raising Cane's | 4/5 |
| Darden Restaurants | 3.8/5 |
| Pizza Hut | 3.6/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Buffalo Wild Wings | 2.5/5 |
| Wingstop Restaurants Inc. | 2.3/5 |
| Ruby Tuesday | 1.8/5 |
| Third Chicken | N/A |
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Wingstop Restaurants Inc. Pricing
Wingstop Restaurants Inc. ROI & Value For Money
2.2/5
Wingstop Restaurants Inc. has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Wingstop Restaurants Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Consumer Services industry think that they had the lowest ROI from Wingstop Restaurants Inc..
Quick Insights into Wingstop Restaurants Inc. ROI
Wingstop Restaurants Inc.'s ROI score was rated highest by Native American customers, and rated lowest by customers from the Restaurants industry.
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Ranked Wingstop Restaurants Inc. ROI the Highest
Ranked Wingstop Restaurants Inc. ROI the Lowest
Wingstop Restaurants Inc. ROI Score by Gender
Male customers rated Wingstop Restaurants Inc.'s ROI score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
Wingstop Restaurants Inc. ROI Score by Ethnicity
Wingstop Restaurants Inc.'s ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wingstop Restaurants Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Native American 4 | Native American | 4 |
Other 1.5 | Other | 1.5 |
Wingstop Restaurants Inc. ROI Score by Age
Wingstop Restaurants Inc.'s ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.2 | 26-30 | 2.2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3.6 | 51-55 | 3.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2 | 66+ | 2 |
Wingstop Restaurants Inc. ROI Score by Usage
Wingstop Restaurants Inc.'s ROI score was rated the highest by customers who have used Wingstop Restaurants Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wingstop Restaurants Inc. ROI Score by Industry
Wingstop Restaurants Inc.'s ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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Wingstop Restaurants Inc. Pricing vs. Competitors
Compared to its competitors, Wingstop Restaurants Inc.'s ROI score is rated right above Ruby Tuesday, and is preceded by Buffalo Wild Wings.
| COMPANY | Pricing Score | |
|---|---|---|
| Raising Cane's | 3.9/5 |
| Darden Restaurants | 3.7/5 |
| Pizza Hut | 3.3/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Buffalo Wild Wings | 2.5/5 |
| Wingstop Restaurants Inc. | 2.2/5 |
| Ruby Tuesday | 1.9/5 |
| Third Chicken | N/A |
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Wingstop Restaurants Inc. Customer Satisfaction (CSAT)
Wingstop Restaurants Inc. Customer Satisfaction (CSAT) Score
36 / 100
Wingstop Restaurants Inc. has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wingstop Restaurants Inc. Customer Satisfaction
Wingstop Restaurants Inc.'s Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Restaurants industry.
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Ranked Wingstop Restaurants Inc. Customer Satisfaction the Highest
Ranked Wingstop Restaurants Inc. Customer Satisfaction the Lowest
Wingstop Restaurants Inc. Customer Satisfaction Score by Gender
Female customers rated Wingstop Restaurants Inc.'s Customer Satisfaction score 1 points higher than Male customers.
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36 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 5% | |
Very Dissatisfied | 52% |
37 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 58% |
Wingstop Restaurants Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wingstop Restaurants Inc. Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
65%
CSAT according to Hispanic or Latino
Wingstop Restaurants Inc. Customer Satisfaction (CSAT) score was rated 52% according to Hispanic or Latino users and customers.
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52 / 100
Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
44%
CSAT according to African American/Black
Wingstop Restaurants Inc. Customer Satisfaction (CSAT) score was rated 37% according to African American/Black users and customers.
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37 / 100
Very Satisfied
30%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
49%
CSAT according to Asian or Pacific Islander
Wingstop Restaurants Inc. Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Wingstop Restaurants Inc. Customer Satisfaction (CSAT) score was rated 21% according to Other users and customers.
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21 / 100
Very Satisfied
16%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
79%
Wingstop Restaurants Inc. Customer Satisfaction Score by Age
Wingstop Restaurants Inc.'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 69% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 9% | |||||||||||||||
| 36-40 | 23% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 66+ | 25% |
Wingstop Restaurants Inc. Customer Satisfaction Score by Usage
Wingstop Restaurants Inc.'s Customer Satisfaction score was rated the highest by customers who have used Wingstop Restaurants Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Wingstop Restaurants Inc. Customer Satisfaction Score by Industry
Wingstop Restaurants Inc.'s Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Restaurants industry customers.
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"title": "Wingstop Restaurants Inc. Customer Satisfaction Score by Industry",
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}Wingstop Restaurants Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Wingstop Restaurants Inc.'s Customer Satisfaction score is rated right above Ruby Tuesday, and is preceded by Buffalo Wild Wings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Raising Cane's | 80% |
| Darden Restaurants | 71% |
| Pizza Hut | 68% |
| Papa John's International | 54% |
| Luby's | 45% |
| Buffalo Wild Wings | 39% |
| Wingstop Restaurants Inc. | 36% |
| Ruby Tuesday | 21% |
| Third Chicken | 0% |
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Wingstop Restaurants Inc. Customer Service
2.1/5
Wingstop Restaurants Inc. has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Wingstop Restaurants Inc.'s Customer Service
Address
Dallas, TX 75240
Website
http://www.wingstop.com/
Phone Number
(972) 686-6500
Wingstop Restaurants Inc.'s Social Links
Quick Insights into Wingstop Restaurants Inc. Customer Service
Wingstop Restaurants Inc.'s Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Restaurants industry.
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Ranked Wingstop Restaurants Inc. Customer Service the Highest
Ranked Wingstop Restaurants Inc. Customer Service the Lowest
Wingstop Restaurants Inc. Customer Service Score by Gender
Male customers rated Wingstop Restaurants Inc.'s Customer Service score 0.3 stars higher than Female customers.
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Male
2.3/5
Female
2/5
Wingstop Restaurants Inc. Customer Service Score by Ethnicity
Wingstop Restaurants Inc.'s Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 4 | Native American | 4 |
Other 1.5 | Other | 1.5 |
Wingstop Restaurants Inc. Customer Service Score by Age
Wingstop Restaurants Inc.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.1 | 66+ | 2.1 |
Wingstop Restaurants Inc. Customer Service Score by Usage
Wingstop Restaurants Inc.'s Customer Service score was rated the highest by customers who have used Wingstop Restaurants Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wingstop Restaurants Inc. Customer Service Score by Industry
Wingstop Restaurants Inc.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Wingstop Restaurants Inc. Customer Service vs. Competitors
Compared to its competitors, Wingstop Restaurants Inc.'s Customer Service score is rated right above Ruby Tuesday, and is preceded by Buffalo Wild Wings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Raising Cane's | 4/5 |
| Darden Restaurants | 3.7/5 |
| Pizza Hut | 3.4/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Buffalo Wild Wings | 2.4/5 |
| Wingstop Restaurants Inc. | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
| Third Chicken | N/A |
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Wingstop Restaurants Inc. as an Employer
2.4/5
Wingstop Restaurants Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Wingstop Restaurants Inc.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wingstop Restaurants Inc. scored a -30 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Wingstop Restaurants Inc. would recommend the brand to a friend. ENPS measures how likely Wingstop Restaurants Inc. employees would recommend working at Wingstop Restaurants Inc. to a friend.
Net Promoter Score
-30
NPS Score
| 31% | Promoters |
|---|---|
| 8% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 18% | Promoters |
|---|---|
| 8% | Passive |
| 74% | Detractors |
