-32
NPS
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XTO Energy
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About XTO Energy's Brand
XTO Energy Safely and responsibly extracting natural gas from U.S. shale and other tight formations is our principal business. Among its major competitors, XTO Energy is ranked in 6th place for NPS while Chesapeake Energy is 1st, and Apache Corporation is 2nd.
Brand at a Glance
69%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
XTO Energy Ranking
- #4 / 4 of its competitors
XTO Energy NPS
XTO Energy's Net Promoter Score (NPS) is a -32 with 31% Promoters, 6% Passives, and 63% Detractors. Net Promoter Score tracks whether XTO Energy's customers would recommend using the product based on a scale of -100 to 100.
XTO Energy Overall NPS
| 31% | Promoters |
|---|---|
| 6% | Passives |
| 63% | Detractors |
XTO Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 33 | Jan 2023 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 -20 | Nov 2023 | -20 |
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -36 | Mar 2024 | -36 |
Apr 2024 -25 | Apr 2024 | -25 |
Aug 2024 -32 | Aug 2024 | -32 |
Oct 2024 -36 | Oct 2024 | -36 |
Jan 2025 -41 | Jan 2025 | -41 |
Jul 2025 -31 | Jul 2025 | -31 |
How Other Brands Compare
XTO Energy is ranked #4 for NPS among its competitors. EOG Resources and DEVON ENERGY CORPORATION come in first and second, with CBRE coming in at third.
XTO Energy |  CBRE |  EOG Resources |  DEVON ENERGY CORPORATION | |
| Global Ranking | #- | #267 | #- | #- |
| NPS | -32 | 17 | 28 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $36.47B | $15.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XTO Energy NPS by Gender
XTO Energy's NPS was rated -20 by Male customers on Comparably.
Male
-20
XTO Energy's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
XTO Energy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
XTO Energy NPS by Ethnicity
XTO Energy's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
XTO Energy NPS by Age
XTO Energy's NPS was rated 0 points by customers ages 66+ on Comparably.
XTO Energy NPS by Usage
XTO Energy's NPS was rated 0 points by customers who have used XTO Energy's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
XTO Energy NPS vs. Competitors
Compared to its competitors, XTO Energy's NPS is rated right below CBRE.
| COMPANY | NPS Score | |
|---|---|---|
 | Chesapeake Energy | 60 |
 | Apache Corporation | 46 |
| EOG Resources | 28 |
| DEVON ENERGY CORPORATION | 20 |
| CBRE | 17 |
| XTO Energy | -32 |
XTO Energy Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of XTO Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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XTO Energy Customer Loyalty Score by Gender
XTO Energy's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
XTO Energy Customer Loyalty Score by Ethnicity
XTO Energy's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
XTO Energy Customer Loyalty Score by Age
XTO Energy's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
XTO Energy Customer Loyalty Score by Usage
XTO Energy's Customer Loyalty score was rated 70% by customers who have used XTO Energy's products/services for Over 10 Years.
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XTO Energy Customer Loyalty vs. Competitors
Compared to its competitors, XTO Energy's Customer Loyalty score is rated right above Apache Corporation, and is preceded by CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EOG Resources | 83% |
| CBRE | 72% |
| XTO Energy | 69% |
| Apache Corporation | 66% |
| DEVON ENERGY CORPORATION | 66% |
| Chesapeake Energy | 55% |
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XTO Energy Product Quality
2/5
XTO Energy has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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XTO Energy Product Information
XTO Energy’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.xtoenergy.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into XTO Energy Product Quality
XTO Energy's Product Quality score was rated highest by customers ages 66+.
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Ranked XTO Energy Product Quality the Highest
XTO Energy Product Quality Score by Gender
XTO Energy's Product Quality score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
XTO Energy Product Quality Score by Ethnicity
XTO Energy's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
XTO Energy Product Quality Score by Age
XTO Energy's Product Quality score was rated 2.6 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
XTO Energy Product Quality Score by Usage
XTO Energy's Product Quality score was rated 2 stars by customers who have used XTO Energy's products/services for Over 10 Years.
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XTO Energy Product Quality vs. Competitors
Compared to its competitors, XTO Energy's Product Quality score is rated right below Chesapeake Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| EOG Resources | 4.1/5 |
| DEVON ENERGY CORPORATION | 3.8/5 |
| Apache Corporation | 3.6/5 |
| CBRE | 3.6/5 |
| Chesapeake Energy | 3.2/5 |
| XTO Energy | 2/5 |
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XTO Energy Pricing
XTO Energy ROI & Value For Money
2/5
XTO Energy has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into XTO Energy ROI
XTO Energy's ROI score was rated highest by Male customers.
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Ranked XTO Energy ROI the Highest
XTO Energy ROI Score by Gender
XTO Energy's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
XTO Energy ROI Score by Ethnicity
XTO Energy's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
XTO Energy ROI Score by Age
XTO Energy's ROI score was rated 1.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
XTO Energy ROI Score by Usage
XTO Energy's ROI score was rated 1.8 stars by customers who have used XTO Energy's products/services for Over 10 Years.
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XTO Energy Pricing vs. Competitors
Compared to its competitors, XTO Energy's ROI score is rated right below Chesapeake Energy.
| COMPANY | Pricing Score | |
|---|---|---|
| Apache Corporation | 3.9/5 |
| EOG Resources | 3.9/5 |
| DEVON ENERGY CORPORATION | 3.5/5 |
| CBRE | 3.5/5 |
| Chesapeake Energy | 2.5/5 |
| XTO Energy | 2/5 |
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XTO Energy Customer Satisfaction (CSAT)
XTO Energy Customer Satisfaction (CSAT) Score
28 / 100
XTO Energy has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into XTO Energy Customer Satisfaction
XTO Energy's Customer Satisfaction score was rated highest by Male customers.
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Ranked XTO Energy Customer Satisfaction the Highest
XTO Energy Customer Satisfaction Score by Gender
XTO Energy's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
XTO Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
XTO Energy's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
XTO Energy Customer Satisfaction Score by Age
XTO Energy's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
XTO Energy Customer Satisfaction Score by Usage
XTO Energy's Customer Satisfaction score was rated 33 points by customers who have used XTO Energy's products/services for Over 10 Years.
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XTO Energy Customer Satisfaction vs. Competitors
Compared to its competitors, XTO Energy's Customer Satisfaction score is rated right below Apache Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DEVON ENERGY CORPORATION | 100% |
| Chesapeake Energy | 80% |
| EOG Resources | 68% |
| CBRE | 67% |
| Apache Corporation | 60% |
| XTO Energy | 28% |
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XTO Energy Customer Service
1.8/5
XTO Energy has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About XTO Energy's Customer Service
Address
810 Houston St., Fort Worth, TX
Website
http://www.xtoenergy.com/
Phone Number
(817)870-2800
Quick Insights into XTO Energy Customer Service
XTO Energy's Customer Service score was rated highest by Male customers.
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Ranked XTO Energy Customer Service the Highest
XTO Energy Customer Service Score by Gender
XTO Energy's Customer Service score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
XTO Energy Customer Service Score by Ethnicity
XTO Energy's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of XTO Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
XTO Energy Customer Service Score by Age
XTO Energy's Customer Service score was rated 1.8 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
XTO Energy Customer Service Score by Usage
XTO Energy's Customer Service score was rated 1.8 stars by customers who have used XTO Energy's products/services for Over 10 Years.
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XTO Energy Customer Service vs. Competitors
Compared to its competitors, XTO Energy's Customer Service score is rated right below Chesapeake Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| EOG Resources | 4.1/5 |
| CBRE | 3.7/5 |
| Apache Corporation | 3.6/5 |
| DEVON ENERGY CORPORATION | 3.4/5 |
| Chesapeake Energy | 2.5/5 |
| XTO Energy | 1.8/5 |
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XTO Energy as an Employer
3.8/5
XTO Energy has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
XTO Energy scored a -32 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of XTO Energy would recommend the brand to a friend. ENPS measures how likely XTO Energy employees would recommend working at XTO Energy to a friend.
Net Promoter Score
-32
NPS Score
| 31% | Promoters |
|---|---|
| 6% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
