Zenlayer NPS & Customer Reviews

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Zenlayer

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Zenlayer

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About Zenlayer's Brand

At Zenlayer, we envision a world where connections between cloud, business and people embody the principles of Zen – simple and effortless. Among its major competitors, Zenlayer is ranked in 3rd place for NPS while SoftLayer, an IBM Company is 1st, and CloudBerry Lab is 2nd.Their current valuation is $100.00M

Brand at a Glance

69%

Customer Loyalty

3.6/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

Zenlayer Ranking

^#1 / 4 of its competitors

Zenlayer NPS

Zenlayer's Net Promoter Score (NPS) is a 60 with 70% Promoters, 20% Passives, and 10% Detractors. Net Promoter Score tracks whether Zenlayer's customers would recommend using the product based on a scale of -100 to 100.

Zenlayer Overall NPS

NPS

70%	Promoters
20%	Passives
10%	Detractors

Zenlayer NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 100	Jul 2021	100
Nov 2021 0	Nov 2021	0
May 2022 33	May 2022	33
Nov 2022 50	Nov 2022	50
Jan 2023 60	Jan 2023	60
Feb 2023 49	Feb 2023	49
Nov 2023 57	Nov 2023	57
Feb 2024 63	Feb 2024	63
May 2024 55	May 2024	55
Jun 2024 60	Jun 2024	60

How Other Brands Compare

Zenlayer is ranked first for NPS among its competitors. Akamai and Snow Software come in second and third, with Rackspace Technology coming in at #4. Among those competitors, it is the lowest valued company behind Snow Software.

	Zenlayer	Akamai	Rackspace Technology	Snow Software
Global Ranking	#-	#333	#584	#-
NPS	60	30	17	22
Valuation Updated every 24 hours for public companies	$100.00M	$16.09B	$444.14M	$65.20B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Zenlayer NPS vs. Competitors

Compared to its competitors, Zenlayer's NPS is rated right above Akamai, and is preceded by CloudBerry Lab.

COMPANY		NPS Score
	SoftLayer, an IBM Company	100
	CloudBerry Lab	76
	Zenlayer	60
	Akamai	30
	Snow Software	22
	Rackspace Technology	17
	Aryaka Networks	0
	China Telecom Corp	N/A
	Datalink	N/A
	QuadraNet	-100

Zenlayer Customer Reviews

Zenlayer Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Zenlayer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

Zenlayer Customer Loyalty vs. Competitors

Compared to its competitors, Zenlayer's Customer Loyalty score is rated right above Aryaka Networks, and is preceded by Rackspace Technology.

COMPANY		Customer Loyalty Score
	SoftLayer, an IBM Company	100%
	QuadraNet	100%
	Snow Software	82%
	Akamai	81%
	Rackspace Technology	71%
	Zenlayer	69%
	Aryaka Networks	53%
	CloudBerry Lab	N/A
	China Telecom Corp	N/A
	Datalink	N/A

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Zenlayer Product Quality

3.6/5

Zenlayer has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Zenlayer Product Information

Zenlayer’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website: http://www.zenlayer.com

Company Size: 51-200 Employees

Industry

Telecommunications

Zenlayer Product Quality vs. Competitors

Compared to its competitors, Zenlayer's Product Quality score is rated right above Aryaka Networks, and is preceded by Rackspace Technology.

COMPANY		Product Quality Score
	SoftLayer, an IBM Company	5/5
	CloudBerry Lab	4.4/5
	Akamai	4.1/5
	Snow Software	4/5
	Rackspace Technology	3.7/5
	Zenlayer	3.6/5
	Aryaka Networks	3.6/5
	QuadraNet	1.5/5
	China Telecom Corp	N/A
	Datalink	N/A

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Zenlayer Pricing

Zenlayer ROI & Value For Money

3.9/5

Zenlayer has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Zenlayer Pricing vs. Competitors

Compared to its competitors, Zenlayer's ROI score is rated right above Rackspace Technology, and is preceded by Snow Software.

COMPANY		Pricing Score
	SoftLayer, an IBM Company	5/5
	CloudBerry Lab	4.5/5
	Akamai	4/5
	Snow Software	4/5
	Zenlayer	3.9/5
	Rackspace Technology	3.4/5
	Aryaka Networks	3.4/5
	QuadraNet	1.5/5
	China Telecom Corp	N/A
	Datalink	N/A

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Zenlayer Customer Satisfaction (CSAT)

Zenlayer Customer Satisfaction (CSAT) Score

40 / 100

Zenlayer has an overall Customer Satisfaction score of 40 rated by its users and customers.

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Very Satisfied	0%
Satisfied	40%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

Satisfied

40%

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Zenlayer Customer Satisfaction vs. Competitors

Compared to its competitors, Zenlayer's Customer Satisfaction score is rated right above Aryaka Networks, and is preceded by Rackspace Technology.

COMPANY		Customer Satisfaction (CSAT) Score
	SoftLayer, an IBM Company	100%
	Akamai	80%
	Snow Software	73%
	Rackspace Technology	61%
	Zenlayer	40%
	Aryaka Networks	33%
	CloudBerry Lab	0%
	QuadraNet	0%
	China Telecom Corp	0%
	Datalink	0%

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Zenlayer Customer Service

3.8/5

Zenlayer has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Zenlayer's Customer Service

Address

Diamond Bar, CA 91765

Website

http://www.zenlayer.com

Phone Number

909.718.3558

Zenlayer's Social Links

Zenlayer Customer Service vs. Competitors

Compared to its competitors, Zenlayer's Customer Service score is rated right above Rackspace Technology, and is preceded by Snow Software.

COMPANY		Customer Service Score
	SoftLayer, an IBM Company	5/5
	CloudBerry Lab	5/5
	Akamai	4.2/5
	Snow Software	3.9/5
	Zenlayer	3.8/5
	Rackspace Technology	3.2/5
	Aryaka Networks	3/5
	QuadraNet	1.5/5
	China Telecom Corp	N/A
	Datalink	N/A

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Zenlayer as an Employer

4.5/5

Zenlayer has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Zenlayer

Joe Zhu

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Zenlayer scored a 60 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Zenlayer would recommend the brand to a friend. ENPS measures how likely Zenlayer employees would recommend working at Zenlayer to a friend.

Net Promoter Score

NPS Score

70%	Promoters
20%	Passive
10%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
33%	Passive
11%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail