37
NPS
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Zimbra
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About Zimbra's Brand
Zimbra offers open-source e-mail, address book, calendar, tasks, and collaboration software. Among its major competitors, Zimbra is ranked in 3rd place for NPS while Slack is 1st, and Front is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Zimbra Ranking
- #3 / 4 of its competitors
Zimbra NPS
Zimbra's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Zimbra's customers would recommend using the product based on a scale of -100 to 100.
Zimbra Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Zimbra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Sep 2022 36 | Sep 2022 | 36 |
How Other Brands Compare
Zimbra is ranked third for NPS among its competitors. Slack and Front come in first and second, with Symphony coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zimbra NPS by Usage
Zimbra's NPS was rated the highest by customers who have used Zimbra's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Zimbra NPS vs. Competitors
Compared to its competitors, Zimbra's NPS is rated right above Nimble, and is preceded by Front.
| COMPANY | NPS Score | |
|---|---|---|
 | Slack | 50 |
 | Front | 41 |
| Zimbra | 37 |
 | Nimble | 32 |
 | Higher Logic | 30 |
 | Unison Technologies | N/A |
 | Symphony | -23 |
 | Bridgeline Digital | -50 |
 | Jive Software | -50 |
Zimbra Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zimbra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zimbra Customer Loyalty vs. Competitors
Compared to its competitors, Zimbra's Customer Loyalty score is rated right above Jive Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zimbra | 100% |
| Jive Software | 100% |
| Slack | 86% |
| Higher Logic | 71% |
| Nimble | 60% |
| Symphony | 59% |
| Front | 47% |
| Bridgeline Digital | N/A |
| Unison Technologies | N/A |
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Zimbra Product Quality
4.2/5
Zimbra has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Zimbra Product Information
Zimbra serves markets in the United States. Zimbra supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Zimbra’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Zimbra's product the highest. Reviewers from the Banking and Financial Services industry rated Zimbra the lowest at 3.
- Website
- http://zimbra.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Communication Software
Web Collaboration Software
Enterprise Social Networking Software
Online Community Software
Instant Messaging & Chat Software
Social Networking Software
Email Management Software
Quick Insights into Zimbra Product Quality
Zimbra's Product Quality score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Zimbra Product Quality the Highest
Ranked Zimbra Product Quality the Lowest
Zimbra Product Quality Score by Usage
Zimbra's Product Quality score was rated 4.4 stars by customers who have used Zimbra's products/services for 2 to 5 Years.
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Zimbra Product Quality Score by Industry
Zimbra's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Banking and Financial Services industry customers.
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Zimbra Product Quality vs. Competitors
Compared to its competitors, Zimbra's Product Quality score is rated right above Higher Logic, and is preceded by Slack.
| COMPANY | Product Quality Score | |
|---|---|---|
| Slack | 4.3/5 |
| Zimbra | 4.2/5 |
| Higher Logic | 4.2/5 |
| Nimble | 4.1/5 |
| Front | 4.1/5 |
| Bridgeline Digital | 3.3/5 |
| Symphony | 2.8/5 |
| Jive Software | 2.5/5 |
| Unison Technologies | N/A |
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Zimbra Pricing
Zimbra ROI & Value For Money
4.2/5
Zimbra has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Zimbra Pricing Plans
Zimbra has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from Zimbra.
Who Uses Zimbra?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Zimbra ROI
Zimbra's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Zimbra ROI the Highest
Ranked Zimbra ROI the Lowest
Zimbra ROI Score by Industry
Zimbra's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Zimbra Pricing vs. Competitors
Compared to its competitors, Zimbra's ROI score is rated right above Slack.
| COMPANY | Pricing Score | |
|---|---|---|
| Zimbra | 4.2/5 |
| Slack | 4.1/5 |
| Front | 4.1/5 |
| Nimble | 4.1/5 |
| Higher Logic | 4/5 |
| Jive Software | 3/5 |
| Symphony | 2.8/5 |
| Bridgeline Digital | 2.7/5 |
| Unison Technologies | N/A |
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Zimbra Customer Satisfaction (CSAT)
Zimbra Customer Satisfaction (CSAT) Score
100 / 100
Zimbra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zimbra Customer Satisfaction vs. Competitors
Compared to its competitors, Zimbra's Customer Satisfaction score is rated right above Slack, and is preceded by Front.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Front | 100% |
| Zimbra | 100% |
| Slack | 90% |
| Nimble | 75% |
| Higher Logic | 67% |
| Symphony | 44% |
| Bridgeline Digital | 0% |
| Jive Software | 0% |
| Unison Technologies | 0% |
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Zimbra Customer Service
3.7/5
Zimbra has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Zimbra's Customer Service
Address
3401 Hillview Avenue, Palo Alto, CA
Website
http://zimbra.com
Zimbra Customer Service vs. Competitors
Compared to its competitors, Zimbra's Customer Service score is rated right above Front, and is preceded by Slack.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slack | 4.1/5 |
| Zimbra | 3.7/5 |
| Front | 3.6/5 |
| Nimble | 3.5/5 |
| Jive Software | 3.5/5 |
| Higher Logic | 3.4/5 |
| Bridgeline Digital | 2.9/5 |
| Symphony | 2.7/5 |
| Unison Technologies | N/A |
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Zimbra as an Employer
Consumer vs. Employees
Zimbra scored a 37 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Zimbra would recommend the brand to a friend. ENPS measures how likely Zimbra employees would recommend working at Zimbra to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
