10
NPS
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Zurich North America
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About Zurich North America's Brand
Zurich North America Among its major competitors, Zurich North America is ranked in 4th place for NPS while Chubb is 1st, and AXA US is 2nd.Their current valuation is $66.65B
Brand at a Glance
63%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Zurich North America Ranking
- #3 / 4 of its competitors
Zurich North America NPS
Zurich North America's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Zurich North America's customers would recommend using the product based on a scale of -100 to 100.
Zurich North America Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
Zurich North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 21 | Dec 2023 | 21 |
Feb 2024 17 | Feb 2024 | 17 |
Apr 2024 21 | Apr 2024 | 21 |
May 2024 18 | May 2024 | 18 |
Jun 2024 11 | Jun 2024 | 11 |
Jul 2024 9 | Jul 2024 | 9 |
Aug 2024 6 | Aug 2024 | 6 |
Oct 2024 8 | Oct 2024 | 8 |
Jan 2025 10 | Jan 2025 | 10 |
Apr 2025 10 | Apr 2025 | 10 |
Jun 2025 11 | Jun 2025 | 11 |
Jul 2025 9 | Jul 2025 | 9 |
How Other Brands Compare
Zurich North America is ranked third for NPS among its competitors. Chubb and AIG come in first and second, with Allstate coming in at #4. Among those competitors, it is the second most valued company behind Chubb.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zurich North America NPS by Gender
Female customers rated Zurich North America's NPS 18 points higher than Male customers.
Male
7
Zurich North America's NPS was rated 7 by Male customers on Comparably.
43%
Promoters
21%
Passives
36%
Detractors
Female
25
Zurich North America's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Zurich North America NPS by Ethnicity
Zurich North America's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Zurich North America NPS by Age
Zurich North America's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Zurich North America NPS by Usage
Zurich North America's NPS was rated the highest by customers who have used Zurich North America's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Zurich North America Customer Reviews
Out of the 2 Zurich North America customer reviews 1 was positive and 1 was constructive. Zurich North America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zurich North America Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Zurich North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zurich North America Customer Loyalty Score by Gender
Female customers rated Zurich North America's Customer Loyalty score 10% higher than Male customers.
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Male
68%
Yes
Female
78%
Yes
Zurich North America Customer Loyalty Score by Ethnicity
Zurich North America's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zurich North America.
61
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
Zurich North America Customer Loyalty Score by Age
Zurich North America's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
46-50 55% | 46-50 | 55% |
Zurich North America Customer Loyalty Score by Usage
Zurich North America's Customer Loyalty score was rated the highest by customers who have used Zurich North America's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zurich North America Customer Loyalty Score by Industry
Zurich North America's Customer Loyalty score was rated 70% by Accounting industry customers.
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Zurich North America Customer Loyalty vs. Competitors
Compared to its competitors, Zurich North America's Customer Loyalty score is rated right above CNA, and is preceded by AIG.
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Zurich North America Product Quality
3.2/5
Zurich North America has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Zurich North America Product Information
Zurich North America’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Zurich North America's product the highest.
- Website
- https://www.zurichna.com
- Company Size
- 10,000+ Employees
Industry
FinTech
Insurance
Quick Insights into Zurich North America Product Quality
Zurich North America's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Zurich North America's products/services for 5 to 10 Years.
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Ranked Zurich North America Product Quality the Highest
Ranked Zurich North America Product Quality the Lowest
Zurich North America Product Quality Score by Gender
Female customers rated Zurich North America's Product Quality score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
Zurich North America Product Quality Score by Ethnicity
Zurich North America's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zurich North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Zurich North America Product Quality Score by Age
Zurich North America's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zurich North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.1 | 31-35 | 3.1 |
36-40 4 | 36-40 | 4 |
46-50 3.2 | 46-50 | 3.2 |
Zurich North America Product Quality Score by Usage
Zurich North America's Product Quality score was rated the highest by customers who have used Zurich North America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zurich North America Product Quality Score by Industry
Zurich North America's Product Quality score was rated 3.9 stars by Accounting industry customers.
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Zurich North America Product Quality vs. Competitors
Compared to its competitors, Zurich North America's Product Quality score is rated right above CNA, and is preceded by AIG.
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Zurich North America Pricing
Zurich North America ROI & Value For Money
3.4/5
Zurich North America has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Zurich North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Zurich North America ROI
Zurich North America's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Zurich North America's products/services for 5 to 10 Years.
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Ranked Zurich North America ROI the Highest
Ranked Zurich North America ROI the Lowest
Zurich North America ROI Score by Gender
Female customers rated Zurich North America's ROI score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
Zurich North America ROI Score by Ethnicity
Zurich North America's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zurich North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Zurich North America ROI Score by Age
Zurich North America's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zurich North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 4.1 | 36-40 | 4.1 |
46-50 3.9 | 46-50 | 3.9 |
Zurich North America ROI Score by Usage
Zurich North America's ROI score was rated the highest by customers who have used Zurich North America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zurich North America ROI Score by Industry
Zurich North America's ROI score was rated 4.1 stars by Accounting industry customers.
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Zurich North America Pricing vs. Competitors
Compared to its competitors, Zurich North America's ROI score is rated right above CNA, and is preceded by AIG.
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Zurich North America Customer Satisfaction (CSAT)
Zurich North America Customer Satisfaction (CSAT) Score
45 / 100
Zurich North America has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
28%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
2%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zurich North America Customer Satisfaction
Zurich North America's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Zurich North America's products/services for 5 to 10 Years.
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Ranked Zurich North America Customer Satisfaction the Highest
Ranked Zurich North America Customer Satisfaction the Lowest
Zurich North America Customer Satisfaction Score by Gender
Male customers rated Zurich North America's Customer Satisfaction score 34 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Zurich North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zurich North America's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to African American/Black
Zurich North America's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Zurich North America's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Zurich North America Customer Satisfaction Score by Age
Zurich North America's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zurich North America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 46-50 | 50% |
Zurich North America Customer Satisfaction Score by Usage
Zurich North America's Customer Satisfaction score was rated the highest by customers who have used Zurich North America's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Zurich North America Customer Satisfaction Score by Industry
Zurich North America's Customer Satisfaction score was rated 50 points by Accounting industry customers.
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"label": "Accounting",
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}Zurich North America Customer Satisfaction vs. Competitors
Compared to its competitors, Zurich North America's Customer Satisfaction score is rated right above Allstate, and is preceded by CNA.
Unlock Zurich North America Customer Satisfaction vs. Competitors Data
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Zurich North America Customer Service
3.4/5
Zurich North America has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Zurich North America's Customer Service
Website
https://www.zurichna.com
Quick Insights into Zurich North America Customer Service
Zurich North America's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Zurich North America's products/services for 5 to 10 Years.
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Ranked Zurich North America Customer Service the Highest
Ranked Zurich North America Customer Service the Lowest
Zurich North America Customer Service Score by Gender
Male customers rated Zurich North America's Customer Service score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
Zurich North America Customer Service Score by Ethnicity
Zurich North America's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zurich North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Zurich North America Customer Service Score by Age
Zurich North America's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 4.5 | 36-40 | 4.5 |
46-50 4 | 46-50 | 4 |
Zurich North America Customer Service Score by Usage
Zurich North America's Customer Service score was rated the highest by customers who have used Zurich North America's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zurich North America Customer Service Score by Industry
Zurich North America's Customer Service score was rated 4.2 stars by Accounting industry customers.
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Zurich North America Customer Service vs. Competitors
Compared to its competitors, Zurich North America's Customer Service score is rated right above AIG, and is preceded by AXA US.
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Zurich North America as an Employer
4.1/5
Zurich North America has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Zurich North America scored a 10 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Zurich North America would recommend the brand to a friend. ENPS measures how likely Zurich North America employees would recommend working at Zurich North America to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 36% | Promoters |
|---|---|
| 25% | Passive |
| 39% | Detractors |
