C
68/100
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IHG Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Customer service. Trying to make everyone welcome.
Review from Customer Success Dept
My partners are my friends
Lately, I've been scheduled on the night shift (Audit) and I enjoy working by myself - no GM around.
Review from Operations Dept
Autonomy and ability to build in alignment with the GM
When guests are nice and check in and don't cause problems or want freebies all the time. It's awful when guest just want free services ...
Completing my task knowing it was done right
Review from Customer Success Dept
The customers smiles. Seeing the enjoyment in their happiness we bring
every day is a new day and has different story and challenges every day and good co workers
Helping guests treating them with respect
When we are in meeting conversation with my team mates
feeling of DE & I and have a chance to room to grow
Listen staff and have managers positive thinking
interesting and grooming as developer
My job is enjoyable to me
Getting compliments From happy guests
My coworkers, as well as getting to know and helping guests.
can share job, manager help us if we had been difficult
When costumers are satisfied and are friendly
Interacting with guests and staff
Feeling at home and being comfortable in my position
What's going wrong and how can it be improved?
Training has to be provided.
Review from Operations Dept
Room are not cleaned or inspected right, management talks nastily to employees and customers
They hate holiday inn took over
A better schedule better pay or more hours. We are under valued
maintenance department needs to improve big time! Elevator has been up and down now for well over 4 months with the employees with no experience at all including myself sent into the room with the switchboard left uncovered and overheating constantly do a master reset to rescue guests over and over
Review from Sales Dept
Our manager is extremely aggressive after corporate visits and does not talk to us on even ground, refuses to listen to our issues, plays favorites with coworkers.
No one does as there supposed to it's like being in high school again
Hostile environment made by current GM
One employee in general causing drama
Management need to get off Thier arses and stop expecting everyone go 1000 mph doing Thier jobs
New management lack of teamwork and act as if they didn't know the position they are there far SMH
make the employee happy to make the customer happy
Review from Operations Dept
To many things to list. From maintenance, housekeeping, breakfast, public areas, pool, operations, front desk, laundry, staff, management, health and safety
I have 0 respect for managemt. The only thing they care about is leaving.
Review from Sales Dept
Poor leadership. Some workers are too comfortable.
No more CC fraud better house keeping and general manager.
Review from Admin Dept
Honestly there is a lot that is going wrong however most of it regards to being understaffed and management
Areya Management needs to get it together and help out rather than taking vacations, demanding the bar and pool be open for a friend's wedding coming in, or comping their personal baby shower while, again, we are still understaffed without a management team.
Make it a no tolerance policy
Review from Customer Success Dept
The workplace is getting more and more toxic because of the bad leadership in my department.
Review from Marketing Dept
What do you like best about your company?
The portfolio of brands gives it power.
Review from Marketing Dept
What would you most like to see improved at your company?
How they give direction from SVP level and down.
Review from Marketing Dept
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