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Alorica Claimed Company

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more

EMPLOYEE PARTICIPANTS: 3107

TOTAL RATINGS: 28736

CEO: Mike Clifton and Max Schwendner

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Alorica Senior Customer Service Manager Salary

The average Alorica Senior Customer Service Manager earns an estimated $77,803 annually, which includes an estimated base salary of $73,017 with a $4,786 bonus. Alorica's Senior Customer Service Manager compensation is $7,508 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Alorica can range from $50,000 - $129,500.

The Customer Support Department at Alorica earns $4,789 more on average than the Engineering Department.

Last updated 2 months ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$77,803

Average Compensation

$73,017: avg. base

$4,786: avg. bonus

Senior Customer Service Manager Salaries at Alorica

Senior Customer Service Managers earn $1,353 more than Customer Service Managers.

Customer Service Manager

$76k*

CS Rep

$45k*

Technical Support

$30k

* estimated salary

Compensation at Alorica by Department

The Customer Support Department averages $4,789 more than the Engineering Department, and $28,694 less than the Legal Department

Legal

$151,291 Avg. total comp.

+$29k

Customer Support

$122,597 Avg. total comp.

Engineering

$117,808 Avg. total comp.

-$5k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Alorica reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to Alorica reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at Alorica Rate Their Compensation

The majority of Senior Customer Service Managers at Alorica believe they're compensated fairly. 27% of Senior Customer Service Managers at Alorica say they receive annual bonuses, and the majority (65%) are satisfied with their benefits. See more compensation ratings at Alorica

Do you believe you're paid fairly?

62% Yes

Does your company give annual bonuses?

27% Yes

Are you satisfied with your Benefits?

65% Yes

See Alorica Senior Customer Service Manager Salaries by City

Senior Customer Service Manager Salaries at Similar Size Companies

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