American Express Employee Reviews
Out of 556 American Express employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping American Express improve their work culture. The Product team, with 96% positive reviews, reports the best experience at American Express compared to all other departments at the company. The Legal team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
What I like best about my leadership team is their empathy, support, and genuine commitment to the well-being of everyone they lead. They communicate openly, listen actively, and create an environment where I feel valued, respected, and motivated to do my best work.
Trusting and allows for growth while also readily providing support
Understanding And correct. Treats everyone equally
Great Support from the team.
Review from Customer Support Dept
The ability to guide and allow us to demonstate our skill and take ownership
What does the leadership team need to get better at?
Terrible, did not know what she was doing, and depended on her friends in the dept to do her job.
They need to stop being bigots and treat and respect their employees
Review from Business Development Dept
Providing clear instructions and information. Organization. Writing things down.
Everything just a bad team
Everything to be honest. So much work needs to be done for improvement especially communication
What is the best part about your compensation package?
The best part of the compensation package is the combination of strong pay, excellent benefits, and generous paid time off. It feels competitive, supportive, and aligned with both professional and personal well-being.
There are still bonuses available.
It come with excellent allowance.
Review from Customer Support Dept
Salary is great at the moment
Pay is decent but slightly lower compared to rest of industry.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel overworked and underapperiated
The existing role is not matching with the experience and potential and internal growth is quiet subjective to interview instead ofskill based its interview based which bring iin bias and only sees logical reasoning
The pay is low therefore they need to increase the wages
Review from Business Development Dept
More base salary at least
When the company has a great year I'd expect to be compensated accordingly
Review from Finance Dept
What are some of the best things about your team?
Friendly. Eager to learn and help each other
A lot cordination trust empathy respect integerity
Collaborative team and great people
We all work as a team ans I love that
Smart people and kind c
What do your coworkers need to improve and how could you work together better?
Many Amex employees have been there for a long, long, time. They survive by keeping their heads down, don't challenge their leaders or the system and just drone on. They don't retain the best quality folks. The smarter people eventually leave for Amazon, MC, VISA, etc.
Better time management and stronger communication skills.
We are just disjointed, which is a product of management and leadership. But I work with incredibly intelligent and highly motivated people at my level.
co-workers need to respond better and work more collaboratively
Review from Finance Dept
Communicate better with other teams and getting rid of silos
Review from Operations Dept
What is most positive about the culture and environment at your company?
If you get in the right department your work life can be better balanced.
Colleagues helping each other out
Great culture, wonderful people, amazing perks
Colleagues at American Expressed are encouraged to bring their "Whole Self" to work. Leadership strives to ensure all lifestyles are represented. There are numerous colleague networks that address those values.
For the most part , Ive had a positive experience with the exception of Centurion as that it is where all my issues started . There needs to be trainers that actually know Centurion as mines did not work in Centurion at all . I endured workplace bullying here which i am now having to seek therapy .
What needs to change to make the company culture better?
Politocal racial unfair favouritism .
listen to the managers and colleagues more
Review from Engineering Dept
There needs to be a leadership overhaul, bring in people that are innovative and understand how to build a positive and Agile organization not rely on controlling legacy leaders to change it - they can't.
Respect and inclusion. Systematic bias is very well engrained and the system grows toxic leaders. The voice of colleagues don’t matte
realistic timelines and willingness to stay the course for an iteration
What did you like most about the interview process?
You spoke with different interviewers.
They show their good company culture at the interview process.
It was a very easy process but after i was hired i found out they just wanted me since i was a black female so i got different treatment than others. They paired me with a "buddy" who repeatedly tells me i was the worse candidate and need to step up.
Review from IT Dept
fully transparent and clear with candidates
The recruiter was very down to earth and friendly, informative, and upbeat.
What would you improve about your company's interview process?
Need to be more fair
Review from Business Development Dept
It is just a bad company
Asking people questions appropriate for their role and relaxing the requirements that make it difficult to move up in the organization. We lost so many great female leaders in IT because they couldn't pass a java coding exam.
The interview process is awful, they don't seem to understand that not everyone is an engineer. The onboarding process makes up for it.
Review from IT Dept
What makes you most happy at work?
When someone listens and give feedback
Interacting with customers that need my help and work friends.
Helping account holders feel comfortable with their security
Great culture, good compensation and wonderful people
The culture and the people
What's going wrong and how can it be improved?
Customer service seems less motivated
Review from IT Dept
Lack of leadership direction - they can't make up their minds. Systems and processes are convoluted and nobody understands how things work.
That they are currently being investigated for fraudulent practices against small businesses would lead me to believe that a full overhaul of leadership is in order.
Unrealistic goals and expectations of what we can accomplish given our roles and the areas that our out of our control
Think about the individuals and not just your balance sheet
Review from Legal Dept
What do you like best about your company?
The job itself is very rewarding
values & culture. It is also a very friendly company.
Review from Marketing Dept
Incompetence of management never gets punished
Review from IT Dept
The benefits
People
Review from Product Dept
What would you most like to see improved at your company?
I would like to have improved salary structure.
Review from Marketing Dept
Leadership
Review from Product Dept
Less hierarchical...faster decisions