81
out of 100
Avaya Claimed Company
Avaya is the global leader in customer experience solutions for large enterprises. Avaya contact center and communications technology helps power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey to innovation, there’s no limit to the experiences Avaya customers can create. read more
Avaya Competitors
Avaya competitors include Ericsson, Nuance Communications, NICE Ltd, inContact and Alcatel-Lucent. Avaya ranks 2nd in Diversity Score on Comparably vs its competitors. See below how Avaya compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
5th
eNPS Rank
4th
Gender Rank
4th
Diversity Rank
2nd
Product Quality
4th
NPS Rank
4th
Pricing Rank
3rd
Customer Service
3rd
See Avaya Culture vs Competitors:
Avaya Competitors at a Glance
CEO Ratings Comparison
Avaya's CEO Score Ranks 5th
93 Employees at Avaya rate Patrick Dennis a 56 out of 100, which ranks them 5th below NICE Ltd's CEO,Barak Eilam. Last rating was months ago.
- 1st
Borje EkholmEricsson401 Employees at Ericsson rate Borje Ekholm a 81 out of 100, which ranks them 1st out of Avaya's competitors. Last rating was 22 days ago.
- 2nd
Mark BenjaminNuance Communications70out of 100120 Employees at Nuance Communications rate Mark Benjamin a 70 out of 100, which ranks them 2nd out of Avaya's competitors. Last rating was months ago.
- 3rd
Paul JarmaninContact66out of 10014 Employees at inContact rate Paul Jarman a 66 out of 100, which ranks them 3rd out of Avaya's competitors. Last rating was months ago.
- 4th
Barak EilamNICE Ltd64out of 10076 Employees at NICE Ltd rate Barak Eilam a 64 out of 100, which ranks them 4th out of Avaya's competitors. Last rating was months ago.
- 6th
Philippe CamusAlcatel-Lucent48out of 1009 Employees at Alcatel-Lucent rate Philippe Camus a 48 out of 100, which ranks them 6th out of Avaya's competitors. Last rating was months ago.
Product Quality Score Comparison
Avaya Ranks 4th in Product Quality Score
49 Customers rate Avaya's Product Quality Score a 3.1/5, which ranks it 4th against its competitors, below Nuance Communications.
NPS Comparison
Avaya Ranks 4th in Net Promoter Score
55 Customers rate Avaya's Net Promoter Score a -11, which ranks it 4th against its competitors, below NICE Ltd. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Avaya to a friend?”.
Pricing Score Comparison
Avaya Ranks 3rd in Pricing Score
47 Customers rate Avaya's Pricing Score a 3.3/5, which ranks it 3rd against its competitors, below Nuance Communications.
Customer Service Comparison
Avaya Ranks 3rd in Customer Service
45 Customers rate Avaya's Customer Service a 3.4/5, which ranks it 3rd against its competitors, below Nuance Communications.
Overall Culture Score Comparison
Avaya Ranks 5th in Overall Culture Score
116 Employees rate Avaya's Overall Culture a 59/100, which ranks it 5th against its competitors, below inContact. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Avaya Ranks 4th in Employee Net Promoter Score
92 Employees rate Avaya's Employee Net Promoter Score a -23, which ranks it 4th against its competitors, below Nuance Communications. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Avaya to a friend?”.
Gender Score Comparison
Avaya Ranks 4th in Gender Score
16 Employees rate Avaya's Gender Score a 55/100, which ranks it 4th against its competitors, below Nuance Communications. The Gender Score tracks how positively women rate their experience at Avaya.
Diversity Score Comparison
Avaya Ranks 2nd in Diversity Score
13 Employees rate Avaya's Diversity Score a 70/100, which ranks it 2nd against its competitors, below Ericsson. The Diversity Score tracks how positively diverse employees rate their experience at Avaya.
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