CD Baby FAQs

When looking at your PDF proofs, take notice of the markings that we use in our templates. These show how the piece will be cut in the print shop. The template "guides" will be overlaid on your proof but will not print on the finished product UNLESS you uploaded a PDF with the guides embedded in the artwork. (Not when using the Design Online option).

The 3D view is not a proof. It is a view of how the finished package will look when it's assembled.

Bleedis extending any color, photo, or design elements past the cut line. Bleed gives the print shop a margin of error when trimming, so that if the cut is a little off, the white of the paper won’t show along the edge.

Crop Marks show the print shop where to trim the pieces.

Safety Marginsshows the outermost edge of where we can place important elements. If you put important information such as a song title or an important part of a photo right up against the crop line, some of it may get cut off. For that reason, we keep type and other important elements within the safety, 1/8” inside the crop marks.

Your disc proof will show the disc as it will be printed. (There is a masked layer over the top of your artwork to provide a more accurate print image. For full color discs, there is approximately 2mm of the silver disc showing around the outer edge. For glossy disc print, the entire surface will be covered).

After your orders ships out and we've invoiced it in our system, we'll submit the tracks to Gracenote for registration.

It can take up to 5 business days for your tracks to be recognized in their database from there.

You can register your album with the Gracenote database by following the steps outlined on their website at: http://support.gracenote.com/articles/Public_FAQ/How-To-Submit-a-CD-General.

You've reached the manufacturing team at this site.

The Artist Members team can be reached:

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

Please note: The manufacturing team is not able to forward requests for you. You'll want to contact the distribution team directly.

If you are uploading files, you will be offered the option of providing ISRC codes for each song. If you do not have any ISRC codes assigned yet, we'll supply them for you at no additional cost. (We assign the codes after the order has been placed)

If you prefer not to have ISRC assigned you can opt out of this by checking the box on the Audio Intellectual Property Rights (IPR) Page form you will be presented with after uploading and sequencing your tracks.

Log into My Account and click on Continue project. Click on Content and upload your tracks. On the pages following your upload, you'll be asked for the ISRC codes. Enter them here.

Yes. Quotes expire 90 days after they have been created. While we make every effort to notify you prior to a quote expiring, it is also listed in My Account.

If you need additional time to complete your project, please give us a call or shoot us an email and we can extend it for you.

Please note that if your quote expires, any uploads will be deleted.

Extending a quote does not guarantee the pricing. Pricing will be updated to the current pricing for your project.

Log into My Account and locate the order in question.

Just below the order information on the right side of the panel will be the tracking information.

https://support.duplication.cdbaby.com/hc/en-us/articles/205395718-Why-is-my-UPS-tracking-number-not-valid-

See also

We don't currently offer a third party upload option at this time.

You can give them your log in information to upload for you or have them send you the files to upload. We would advise changing your log in/password immediately after for security purposes.

Depending upon which submission method you choose, you can upload:

"Finished" Pdfs - images have already been designed and set up in our templates

PDFs, Jpegs, PNG, and some native files - These types of files can be uploaded using our Design Online tools

*PLEASE NOTE : The 2-seconds present before Track #1 is normal and is part of the CD specification, known as the“pre-gap”. This will not result in 2-seconds of silence on your final CDs. If you have ISRC Codes the code for Track#1 will appear on the “pre-gap” line.

We would advise contacting CD Baby Distribution directly.

They can be reached:

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.

They can be reached:

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.

They can be reached:

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.

They can be reached:

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.

They can be reached:

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

If you've used our Design online option and then made changes to your artwork, (after viewing a digital proof) you may see a "lag" in the image updating in the 3D view.

You can click on the submission method on the left side of the page and then regenerate the proofs by clicking save and continue until you get back to the actual proof page. The 3d viewer should now show the updated images.

We will always print from the PDF proof so as long as they are correct, you should be good to go.

Enter your line of text and click on MORE on the top right side of the template.

Click on the A and select your color. (Note: This option works best with Chrome. Some browsers do not display the color palette).

Are you logging into the correct website account?

Have you created an account yet on this site?

CD Baby has two different sites.

One is called the Main Artist site - members.cdbaby.com

This is where artists sign up for digital distribution before manufacturing physical discs.

The other site is for manufacturing physical discs - https://duplication.cdbaby.com/MyAccount/login.aspx#/accounts (This is us!)

**Note: Be sure to log in using the Disc Manufacturing panel in the My Account log in section!

While you can use the same log in for both sites, each site is unique and uses different processes. They are not linked in any way and require registration to create and save information on each site.

If you are registered on the manufacturing site, click the Forgotten password link and you'll receive a link to update your password within about 10 minutes.

You can order digital distribution with your manufacturing project to save time and work, but you can not order physical discs on the artist site with your album registration.

If you order digital distribution with your manufacturing project, do NOT sign up the same title on the artist site. We'll take care of that for you!

See also - https://support.duplication.cdbaby.com/hc/en-us/articles/360042166994-Your-log-in-page-just-spins-every-time-I-enter-my-information-

This is a known issue with Safari. Try using a different browser to see if that works out better for you.

See Also https://support.duplication.cdbaby.com/hc/en-us/articles/206170307-Why-isn-t-my-log-in-working-

**Please note CD Baby has two separate sites. You will have two unique accounts. One for your disc manufacturing projects and the other for your distribution account. You may need to register on both sites to gain access. The disc manufacturing team is unable to assist you with your distribution related questions (such as royalty payments and registering singles, etc) since we don't have access to that type of information. You will need to contact Artist Member Services directly.. (We're not able to forward any correspondence for you).

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent via ONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution? Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

Physical Disc Manufacturing Support

Manufacturing Support Hours:9am-5pm EST Monday - Friday

Live Chat

Email: [email protected]

Telephone: 856-662-2189 or866.534.3612

Mailing Address:

CD Baby Manufacturing

7905 North Crescent Blvd.,Pennsauken, NJ 08110

Log into your manufacturing My Account

https://duplication.cdbaby.com/MyAccount/Login.aspx#/accounts

If you selected Mail-in Master, you will mail your master to our NJ production headquarters:

CD Baby Duplication Services

7905 N. Route 130,

Pennsauken, NJ 08110

Be sure to include:

Your name

Phone #

email address

Order or quote # (QT or SO number associated with your project)

Band Name and Project Name

Use a delivery method that allows for tracking, such as UPS, FedEx, or DHL. Be sure to include a copy of the email with your master so we have your project ID number.

There is a processing fee that will be applied to your order when selecting this method. To avoid this charge, you may want to upload your content.

You sure can! Ordering physical discs is really easy and distribution is not a requirement!

You'll want to begin bycreating and saving a quote here -

https://duplication.cdbaby.com/Quoter/default.aspx

By using our online quoter, you can select all the options you want to include in your project and see every step of the way how much it will cost!

Try different configurations to see what works best for your timeline and budget.

www.discmakers.com

If you havealready set up a My Account, you can save it to your existing account.

Upload your artwork and your content and walk through check out!

If you don't see what you want, you can head over to Disc Makers for more options

In order to keep our prices low, we do require a minimum purchase of 50 units for our jewel cases, jackets and dvd options and 100 on all of our other board packaging products. These are "per order" quantities. We're not able to combine titles to meet this minimum.

You can change your delivery mode by logging into My Account and clicking on the "Edit Shipping" link located just under the Delivery Address.

This may result in a balance due on your order which will need to be paid before your order will ship out. You'll be able make payment in My Account if this is the case.

If the change results in a refund, we'll submit that shortly after the order has shipped.

The quickest way to get your project moving forward is to approve or reject the proofs through the website. This will get your feedback DIRECTLY back to the artist or engineer working on your order!

Log into My Account

http://duplication.cdbaby.com/myaccount

click the icon (to the right of the project in production) labeled "approve/reject proofs"

If you accept the proofs click the correct radio button and then submit

If you reject the proofs, click the correct radio button and then add your comments/notes to the body of the rejection form and then click SUBMIT - You'll be able to attach new images or files here as well. Please do not email them to us.

Following these instructions will help to expedite your order. We cannot accept proof approvals or rejections over the phone.

This is typically your album name, project name or a name that you'll remember when you come back it at a later time.

We print using a CMYK color profile. Jpeg images, such as photographs or web images (for example) are typically set up in RGB color mode. To print properly these images need to be converted to CMYK. The proof is showing you the CMYK version of your artwork after it's been converted and in some cases you may notice a color shift. It's not usually significant but it can be noticeable depending upon the colors used.

RGB (Red, Green, Blue)

The RGB color mode, used by computer monitors, is made by combining three luminous, or glowing colors. The RGB color mode is capable of producing many more colors on screen than the Process (CMYK) color mode. This can pose a problem because many of the bright RGB images you may see on your computer simply can’t be reproduced on a press. When we receive RGB images, we convert them to CMYK for our use. Please be aware that color shifts may occur.

https://support.duplication.cdbaby.com/hc/en-us/articles/205396248-What-s-the-difference-between-CMYK-and-RGB-

CMYK (Cyan, Magenta, Yellow, Black)

CMYK is the color mode that is used for all of our print graphics. When screens of the four CMYK “process” colors are combined in a dot pattern on paper, the human eye merges them into one color.

See also https://support.duplication.cdbaby.com/hc/en-us/articles/220379308-Do-you-have-a-color-profile-I-can-download-

If you are uploading files, you will be offered the option of providing ISRC codes for each song. If you do not have ISRC codes assigned yet for just some of your tracks, we'll supply them for you at no additional cost. (We assign the codes after the order has been placed). Leave the ISRC code field blank for those that you don't have and we'll assign just those.

Leave the box on the Audio Intellectual Property Rights (IPR) Page "unchecked", so that we know that you wish to have these assigned for you. The form will be presented after uploading and sequencing your tracks.

Some of our design templates require images to be rotated to an "upside down" position when assembling your template because of the way that it folds on the finished product. Be sure to follow the template instructions. If the instructions are upside down, rotate the template and place your image in the same direction.

Example: Inside Left panel should be rotated and image placed for proper assembly.

After approximately 90 days after your order has completed in production, we'll archive the artwork for future reorders. This helps to save space on our servers and provides an added level of security to your files. It does not mean that we deleted these files!

When you place a reorder from My Account, we'll pull those files and use them on the new order. Your artwork will look as crisp as it did on the original run.

If you looking for a copy of your artwork for your own records, you'll want to give us a call to retrieve those files. There is a nominal fee for pulling the files without a reorder.

Please note: Depending upon how old the files are, there may be times where we're not able to retrieve the files for you.

**Please note CD Baby has two separate sites. You will have two unique accounts. One for your disc manufacturing projects and the other for your distribution account. You may need to register on both sites to gain access.

The disc manufacturing team is unable to assist you with your distribution related questions (such as royalty payments and registering singles, etc) since we don't have access to that type of information. You will need to contact Artist Member Services directly..

Artist Members Services

Distribution Support Hours:9am-5pm PST * Monday - Friday

https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us

Please note that Live chat is for simple questions.

More complicated issues should be sent viaONLINE FORM:

https://support.cdbaby.com/hc/en-us/requests/new

Questions about online distribution?Please call our distribution experts at our Portland, OR office:

1-800-289-6923 (1-800-BUY-MY-CD) or 1-503-595-3000

Artist Members My Account log in - https://members.cdbaby.com/login

To reach us for Physical Disc Manufacturing Support

Manufacturing Support Hours:9am-5pm EST Monday - Friday

Live Chat

Email: (For disc manufacturing questions only) [email protected]

Telephone: 856-662-2189 or866.534.3612

Mailing Address:

CD Baby Manufacturing

7905 North Crescent Blvd.,Pennsauken, NJ 08110

Log into your manufacturing My Account

https://duplication.cdbaby.com/MyAccount/Login.aspx#/accounts

All of our templates are available in the ART section of your saved quote!

Some of the most common booklet and insert templates are located in the Templates section of our site under the Jewel Case options.

Your account number begins with a "CT" and is located on the top left side of your My Account dashboard just under the CD Baby logo.

Log into My Account here htt https://duplication.cdbaby.com/MyAccount/login.aspx#/accounts

On occasion, we offer promotional codes that you can use towards a current project. These codesmust qualifyfor use andbe entered prior to checking outand placing your order.

After you upload your artwork and your content files to your saved project, you'll have access to the check out page.

Enter the code in the Promo code field and click "Apply code".

The discount will show as a new line item before you submit your payment.

We ask that you use a service where tracking is available. (Don't send us your only copy!)

Once your master is received, we'll upload it for you. You should receive an email that your content has been uploaded (and to complete the order) or that your order has begun production, soon after.

If you sent in a hard drive or something other than a physical cd/dvd for manufacturing, you can complete the content section of your project (select the mail in master option) and submit the order. We'll extract your files soon after the order has been placed and the master is received.

If, for some reason, you don't receive an email from us within approximately 48 hours, you should track your package to be sure that it was delivered to us.

(Before mailing, please be sure to add your account information on the shipping label so that it's easily identified and associated properly to your project).

Please note: It is not our policy to return masters.

Your online quotes (projects) are saved in My Account for a period of 90 days. At 91 days the quote expires and is removed from My Account. Any uploads attached to these quotes (projects) be removed from our site as well.

If you contact us before the 90 days is up, and it is taking you longer than usual to put your project together, we can extend this deadline for you.

See also https://support.duplication.cdbaby.com/hc/en-us/articles/360042160054-I-don-t-see-my-project-in-My-Account-How-can-I-reorder-

Are you using the right log in? Over time, we tend to change email providers or set up new accounts with different log in's and passwords.

My Account will show you all of your old projects (as well as recent ones), if you're using the correct log in.

See also https://support.duplication.cdbaby.com/hc/en-us/articles/206172127-What-if-I-forgot-my-log-in-or-password-

If you forgot your password or log in, you can reset it on the log in page (My Account)by clicking the "forgot my password" or forgotton username button. It will email you over a new, temporary password that you can change at any time. This link will expire in 30 minutes but could take up to 10 minutes to be delivered to your email box.

(*Note: If you're having trouble using the Artist log in criteria, be sure to use the Disc Manufacturing panel to log in with).

If you just want to change your password, log into My Account. On the left side of the dashboard, you'll find a section titled "manage account". Click on 'change password'.

Log into My account. When you login and click on the account dashboard you should be able to view your sales order status, which will say: “On hold, waiting for proof approval.” click on view/approve proofs.

This:

This will lead you to the Audio Proof Accept/Reject page:

3. It’s time to download and review your proofs. We recommend that you download the PDF instructions first, this way you can follow along with the instructions.

4. Click the link on the Audio Proof Accept/Reject page that is labeled as the 7-digit content number and the date.Example: ABC1234 1-1-14.ZIP

5. When prompted at the bottom of the screen, choose the arrow next to “Save”, and then select “Save As”.

6. In the “Save As” window that opens, select their desktop, and click “Save”. Saving the proof to your desktop will make it easier for you to locate it again in the future.

7. Double click the “Zipped” folder that you downloaded to their desktop.

8. You will see one folder named after the 7-digit content number within this “Zipped” folder.

9. Click and drag this folder on to your desktop. At this point the files will be extracted; therefore this may take a little bit of time.

10. Once the folder is on the desktop, double click the folder named after the 7-digit content number.

11. Double click the “Player” folder inside of this folder

12. Double click the “HOFA DDP Player Windows PC” file inside of this folder.

*Note - for a Mac - Double click the “HOFA DDP Player MAC OS-X” file.

13. If the “Open File- Security Warning” window pops up, click on “Run”.

14. The HOFA DDP Player Application should begin loading on your screen.

15. Once the HOFA DDP Player Application has finished loading, you will see all of the songs on your master in the correct order, CD-TEXT, and ISRC information encoded.

16. You can now:

1. Use the Play, Stop, and Skip Track controls on the bottom left corner of the DDP Player.

2. Burn an Audio CD of the Master by clicking the “Burn CD” button at the center of the bottom of the DDP Player. *Highly Suggested

3. You can export WAV files of a specific song on their master by clicking the “Save” icon located on the left of each track title.

4. You can export all of the WAV files on their master by clicking the “Save” icon to the far left of the bottom line labeled “Album”.

17. Please listen very closely to all of your audio files. You should listen for any unwanted noises, sounds, or silences because they will be reproduced “As Is” on your CDs. Go back to the Audio Proof Accept/Reject page to approve or reject your proof. If the files do not sound exactly as you desire for your CD to sound, you should select “Reject” and provide the details for doing so. If you love the way your files sound, you should select “Accept”.

Unfortunately, we do not currently offer "singles" through our CD BabyDistribution Bundle packages. All CD BabyDistribution Bundles will be setup as full "album" submissions with CD Baby, regardless of how many tracks are on your album.

You are definitely still able to release "singles" through us by purchasing a CD BabyDistribution Bundle package, but it is much more cost effective for you to sign your "single" up directly through CD Baby.

CD Baby currently charges $9.95 for asingle submission and $34.95 for Pro single submissions. For more information about CD Baby's services, we recommend visiting: http://members.cdbaby.com/cd-baby-cost.aspx. If you have any further questionsabout CD Baby's services, we recommend contacting CD Baby at 1-800-BUY-MY-CD or by visiting:

https://support.cdbaby.com/hc/en-us/requests/new

We can split your order and ship quantities to different locations. Please email us at [email protected] with the following information so we can set this up correctly:

The number of total shipments and quantity of units for each each shipment

The shipping service requested (Ground, 2nd Day, Next Day)

The physical delivery address of each shipment (including contact name)

A working telephone number of the delivery address (required for international shipments)

Please note that split shipments may incur additional shipping fees and/or sales tax for processing and freight cost.

Once we have all of the needed information, we will charge the same credit card used for your order to avoid any delays.

Create and save a quote - Select the Artwork section of your project

select Design Online as your design choice.

Some packaging options are not allowed in the online designer because of the intricate way that they fold.

You can upload your own jpeg, PDF or PNG images to use with our tools.

We also have various fonts and logos that you can add to your artwork to make it more dynamic.

Because you selected a longer production time your order has a line item titled 'Economy' or 'Extended Turn'production schedule.

By selecting the Extended Turn option for your production time, your order is manufactured in approximately 10-15 business days at a significantly discounted rate. Please note that during high capacity times in our production department, orders can take longer to ship than the initially quoted ship date.

Extended Turn orders do not have a guaranteed delivery date. If there is a specific date or deadline for your order, we recommend upgrading to a Standard or Priority production time to ensure you receive your product when needed.

Your album information will be submitted to CD Baby shortly after we have begun manufacturing your discs. Once your album information has been submitted to CD Baby, you will be contacted by them via e-mail. This e-mail will contain your username and password and will outline all of the steps you will need to take in order to begin distributing your album. Your album will not go live on CD Baby's website or on any of their digital partner sites until you have completed your account setup.

Once you have completed your account setup with CD Baby, you will be required to approve your album for digital distribution. Once the album has been approved for digital distribution, CD Baby will begin delivering the music to the digital partner sites within 24 hours. After that, the amount of time it takes iTunes to make music available for purchase on their site is beyond CD Baby's control, but they often take from as little as a few days to a max of 1-2 weeks. CD Baby's other digital distribution partners generally post new content for sale on their sites within 1-4 weeks after delivery.

Because we take credit card security so seriously, we need to confirm the billing address for the credit card that you supplied for your order. This measure was put in place to combat identity theft and for the protection of innocent victims as well as our company.

International credit cards: (drawn on NON US banks)

For international credit cards we require verification of your id. We can accept a copy of your driver’s license (or other id with your name and address) showing the name and address that matches the billing information for the credit card being used. A signature is appreciated. As long as your billing and shipping addresses remain the same, we will only ask for this information once.

US credit cards:

(If you provide a billing address that does not match what your bank has on file)

The address you supplied does not match what your bank has. Please call the phone number listed on the back of the credit card and ask them to update your records. Once you notify us that this has been completed, we will attempt to verify the address a second time. Some banks do not update the information immediately, so this could take a few days to complete. You’ll want to confirm this with your bank.

*Note: While it may appear that we have taken the money from your account, we have only placed a hold on the funds. Unless we complete this transaction within 3 business days, the hold will be released.

Thank you for acting promptly to this request as your project will remain on HOLD until this information has been confirmed. We do not wish to delay your delivery!

Manufacturing Support Team

866-534-3612 (ask for Pre Sales Support Option 1)

[email protected]

Because of new legislation, Federal Law requires us to collect sales tax for shipments being delivered to these states.

As of16 Dec 2019sales tax is charged for in the following states:

California (CA),Georgia (GA),Illinois (IL),Indiana (IN),Maine (ME),Maryland (MD),Michigan (MI), North Carolina (NC), New Jersey (NJ), New York (NY), Pennsylvania (PA), Tennessee (TN), South Carolina (SC) and Washington (WA),Wisconsin (WI).

Additional states are expected to be added to this list before the end of 2019 -

Colorado (CO), Minnesota (MN), Utah (UT)

Another 20-25 are expected to be added by the end of 2020.

Many of our Pricing tool and Project Center pages work best using Google Chrome.

Other browsers could cause errors or long upload times. Changing over to Chrome resolves many of these.

Pop Ups are offered on some pages for additional information. If you have a pop up blocker in place, you could miss this information. (Ex: order confirmation page after check out).

Using a mobile device presents some challenges when using our Design Online option. If you are experiencing difficulty, try switching to a computer instead. Completing your design will be a bit less cumbersome.

That is a known issue that occurs in Adobe Reader when scaling your artwork to fit your device's screen.

At times, lower case 'L's and capital "I"'s appear bolder than they should on the PDF proof.

Something like this:

If you zoom into the text, the bold "I"'s and "L"'s will appear much like the rest of the text.

See below how the L's in 'all' ad 'family' look better once zoomed in.

This issue is not a problem with your artwork and will not be printed with the overly bold L's and I's on your finished product.

Hurry now!

For a limited time, we'll be offering ONE CENT - yes a PENNY- for shipping starting today Nov. 24, 2019.

To qualify:You must purchase a minimum of 3 physical items in one order. That's it. Go forth and purchase!

Any questions or inquiries, send us a message using the Submit Request button.

You can upload DVD content through theproject center for duplication and replication orders!

ISO files are larger files that "could" time out before your upload finishes. Refresh your screen but don't X out of the program as it may continue to run in the background of your computer. Always be sure to compare the file size after you uploaded the file to the file size on your local computer to see if they match and we received all of the necessary content.

We've seen better success and faster uploads using Google Chrome overInternet Explorer.

You should check with your internetprovider regarding your upload speed. Everyone advertises FAST download speeds but you'll need to check the fine print of your internet contract for your particular upload speeds which are WAY slower!

If youreceive an error that a “file is missing”, it is because it has failed our validation for being a complete upload. TS_Video files should be uploaded in a zip folder not as individual files.

We don't recommend .avi files as they will play on a computer, but will not play in a dvd player.

To refresh on a PC - Use the F5 key

To refresh on a Mac - Press the Command key and R at the same time

If you have opted to upload individual tracks for your content selection in your saved Project, you may notice a slight "lag" in the upload. (You will see a "down arrow" asking you to download the track that has been uploaded, in order to preview the track and approve it.)

If you refresh the page, it will resolve the lag and allow you to stream the tracks. You may need to refresh the page several times to resolve all tracks.

*Note - Refresh the page after each track resolves until all tracks are streamable.

To refresh on a PC - Use the F5 key

To refresh on a Mac - Press the Command key and R at the same time