Chick-fil-A Employee Reviews
Out of 2990 Chick-fil-A employee reviews, 76% were positive. The remaining 24% were constructive reviews with the goal of helping Chick-fil-A improve their work culture. The HR team, with 89% positive reviews, reports the best experience at Chick-fil-A compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Promote growth from within, cross departmental training
Listening and caring for employees
In boh, they have to be more consistent with the rest of the team
I personally feel like they need to lead better as well as keep in touch with staff
Review from Product Dept
Practice what they preach. And do there jobs correctly and with an equal hand.
Why do you feel undervalued and what would make you feel better about your compensation?
a detailed description of our benefits in the company
They need to validate my work
An improved income. I was receiving no benefits or other compensations.
Better raises and work hours
Even though I can do FOH and BOH I do not get compensated for the extra work/skill. We do not get affordable insurance. Other than that do not really offer any benefits.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Teamwork, cleanliness, proper food handling
Review from Customer Support Dept
Put as much effort as I did to keep up quality of product and cleanliness of restaurant. As well as paying attention to their jobs and not just playing around all the time.
Micro manage less and leave us alone
Be kinder, greet each other, and giving corrective criticism rather than doing other's jobs
Keeping things to ourselves and not bring anythjng to the job
Review from Customer Support Dept
What needs to change to make the company culture better?
A set IM with an assessable HR representative.
The management listens to their employees.
The whole store just needs a reset
Hire new and leadership roles
Managers need to learn how to talk proplery and respect there workers. They need to know they cannot exeeed a boundary.
What would you improve about your company's interview process?
Not being too judgemental towards people who want and are willing to work
Hire more people for morning shift so employees dont have to stay over EVERYDAY
Review from Operations Dept
Get more people who are older
I would hire everybody that is black and in the hood!!!
Review from Product Dept
Not splitting the interview into 5 separate days
Review from Customer Success Dept
What's going wrong and how can it be improved?
Slow service being fast and accurate
Take care of their employess
Review from Customer Support Dept
Need better managment. Not ran by kids
Management. Especially one of our managers in specific. I think reviewing who's deserving of management positions should be the start.
Leadership is not willing to change. They look for the negative. And always find it. They don't listen to the team. They make excuses for when they do things wrong or they yell at people. They don't approach the situation with a question. But with a you did this wrong. They need to learn to listen.
Review from Sales Dept
What would you most like to see improved at your company?
Decisions are made by a small group of directors without any consideration of other managers' opinions. Changes are implemented without discussion and no one can do anything about it.
Review from Sales Dept
Attitudes can get intense for prè
Review from Sales Dept