Cinemark USA Employee Reviews
Out of 199 Cinemark USA employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Cinemark USA improve their work culture. The Customer Support team, with 75% positive reviews, reports the best experience at Cinemark USA compared to all other departments at the company. The Sales team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Everything. They walk around and group together and sit uo in the office.
Communication and less blaming, more accountability.
Transparency and training. The Gm constantly yells at his staff instead of leads and coaches. There are people born leaders, and people that just like control. This GM just likes control and the employees constantly suffer because of him.
Review from Customer Support Dept
Respecting company policies, checking their employees, not getting too close to them, actually helping for once, and more. I could go on all day about what they need to change. There are a few respectable employees and managers among the majority of terrible ones.
They need to communicate with the employees
Why do you feel undervalued and what would make you feel better about your compensation?
Yes but I need answers
I feel undervalued because my GM wanted to fire me for fighting for my wages but couldn't, so he took me off the schedule & changed the door codes so I couldn't come in for work.
Compensation is not adequate for the amount of work Cinemark Employees do. Management and floor staff alike get poor pay. Low pay is slightly negated by the relaxed environment and free movies.
Get paid more for all that we do
Starting pay is well below starting pay in pretty much any other customer service or food service job in our area.
What do your coworkers need to improve and how could you work together better?
Older management talks down to everyone
Find better structure. We depend on management
Do the work required to be done
Cut the bull, cut the drama
Actually work and not talk
What needs to change to make the company culture better?
Employees need to take the job more seriously and put in more effort.
Review from Customer Support Dept
Seeing workers as people and not bodies is hard with such a high turnover rate; but how else are they going to want to stay, let alone be motivated to put in high quality work? Too many write-ups for benign things. Way too paranoid and strict for anyone to enjoy their time here.
Review from Operations Dept
Better and more enforced policies for customer and staff safety and comfortability, higher wages for staff members, more reliable management expectations to be met
Review from Sales Dept
There's always room for improvement.
Review from Customer Support Dept
General manager needs to get more in touch with staff rather than just management
Review from Sales Dept
What would you improve about your company's interview process?
No interviewing is great process
Ask better question related to the job
Make them in person interviews
Review from Operations Dept
What's going wrong and how can it be improved?
Managers need to be neutral about open conversations we have as a group instead of singling then out and blaming them for things instead of coming to a conclusion to resolve the issues.
Cleanliness. Quality of tools (brooms, dustpans, card readers, etc.)
Anyone who doesn’t exhibit pure anxiety while running around completing tasks isn’t committed enough. It’s an absurd standard. This is supposed to be a fun job, but all we hear about
Review from Operations Dept
Cinemark needs to focus on the staff members rather then higher ups. Staff needs to start being treated with respect, and either get higher wages, or get much better benefits. Start enforcing all policies with little to no exceptions
Review from Sales Dept
Everything’s is wrong, Cinemark needs too much improvement to name from managers on do
Review from Sales Dept
What would you most like to see improved at your company?
I would like to see the company actually take the worker's perspective into consideration when making decisions.