
At Citi 38% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Citi's KPIs and OKRs is essential for its success. Out of 27 Citi employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 18 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at Citi is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Citi employees shared they generally receive helpful feedback once a quarter or once a month, while 67% of Citi employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.