Comcast Employee Reviews
Out of 1309 Comcast employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Comcast improve their work culture. The HR team, with 93% positive reviews, reports the best experience at Comcast compared to all other departments at the company. The Product team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Ending the incessant micromanagement framework..
Backhanded comments about how one team member excelling. Micromamaging with hourly "do better" teams messages.
Review from Customer Support Dept
They leadership team needs leader development. Not all, but most need development but HR doesn't seem too engaged to develop them.
I would like to comment based on my experience with my team. They need to stop micro managing.
Review from Engineering Dept
No organization wide standards for interoperability among teams - and this leads to teams spending multiple quarters reinventing worse versions of the wheel. If Comcast is serious about modernizing its internal operations, they need to (correctly) identify talent and decisively adapt workflows.
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Comcast has not been quick to react to the position we are in with compensation. Head hunters are actively recruiting myself and others. It is getting hard to justify staying.I would feel better if our leadership was talking about how they plan to address career paths beyond HR software with AI.
Review from Finance Dept
Initially told this would NOT be a sales based position, after a few weeks of training, found out that sales was a major component. Making $15 an hour while dealing with troubleshooting, upgrades, downgrades, transfers; etc not enough.
Review from Customer Support Dept
Overall low salary. If you're looking for higher pay, I'd look somewhere else.
Relative to similar positions in other companies in the same industry (machine learning and data science in telecom), Comcast pays far less and this is largely a factor of inadequate understanding by upper management of the skills employees have and types of business problems to apply them to.
Review from Engineering Dept
Increased pay, Comcast taking a majority of healthcare premium costs
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Not being competitive. Comcast creates a competitive environment which forces coworkers to want less for each other
Review from Sales Dept
Everyone is out for themselves. No sense of team or family
Review from Operations Dept
Better training to improve consistancy between departments.
Review from Operations Dept
Learn some ethics. I understand you guys are not properly trained while onboarding , but i wonder sometimes how unethical they can be and how much it could effect one's performance.
Review from Engineering Dept
Team builders would be great
Review from Customer Support Dept
What needs to change to make the company culture better?
It needs to be more fast paced.
Management needs to take a cold, hard look at what they're doing, how they allocate resources, and what the organization wide interactions are.
Review from Engineering Dept
Culture isn't the issue, its execution.
Hire people who actually care about the job at hand
Review from Customer Support Dept
Company is cutting jobs left and right to increase revenue. They don't stop to think about the people and after several years of cutbacks, nearly everyone is worried at some level about weather their job will exist in 2 years or not.
Review from Sales Dept
What would you improve about your company's interview process?
Dont sell the position so hard. I felt like instead of interviewing and seeing if i was a good fit for the position, i was being sold a position
Review from Sales Dept
More accountability from recruiters to both employer and potential employee
Have all employees be real and not fake during the process.
Review from Marketing Dept
Bad questions, no process in place to help get the right talent.
Review from Sales Dept
interview one on one and don't read off a long list of questions, then fill in the answers.
Review from IT Dept
What's going wrong and how can it be improved?
Low pay, technical training was hands on only. 6 weeks of training on customer service behaviors. Deceptive about job responsibilities. Punished for customer behavior.
Review from Customer Support Dept
low pay, sales agents had 2 pays and when a merger occurred one pay was taken ways, micromanaging, work/life balance, unrealistic cellphone metrics
Review from Sales Dept
Listen to the frontline emoloyess most of the times we have monsters as managers
Review from Sales Dept
Lack of awareness of other teams' work, siloing of resources, and a coherent vision from the top would be a start.
Review from Engineering Dept
Lack of innovation. and. lack of a challenge
Review from Engineering Dept
What would you most like to see improved at your company?
Leadership development. For management to be more understanding and caring. I think some lack emotions and may need to work on their EQ.
Restructuring from top, down in management and re-evaluation of current practices.
I would like for the metrics that we have to meet be adjusted and for the base pay to be higher
Review from Sales Dept
Incentives
Review from Finance Dept
Benefits starting on day 1