Comcast Employee Reviews
Out of 1161 Comcast employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Comcast improve their work culture. The Engineering team, with 81% positive reviews, reports the best experience at Comcast compared to all other departments at the company. The Product team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
No organization wide standards for interoperability among teams - and this leads to teams spending multiple quarters reinventing worse versions of the wheel. If Comcast is serious about modernizing its internal operations, they need to (correctly) identify talent and decisively adapt workflows.
Review from Engineering Dept
Disfunctional at best. Business plans change by the hour. No clear direction.
Review from Communications Dept
Listening to both employee and customer feedback in regards to marketing. The John ledger approach does not work for everything.
Review from Customer Support Dept
They need to care about their customers and employees, not just say they do.
Review from Operations Dept
communicating with employees and stop letting there personal feelings dictate there actions
Review from Communications Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Comcast has not been quick to react to the position we are in with compensation. Head hunters are actively recruiting myself and others. It is getting hard to justify staying.I would feel better if our leadership was talking about how they plan to address career paths beyond HR software with AI.
Review from Finance Dept
Relative to similar positions in other companies in the same industry (machine learning and data science in telecom), Comcast pays far less and this is largely a factor of inadequate understanding by upper management of the skills employees have and types of business problems to apply them to.
Review from Engineering Dept
There have been no raises in three years and the benefits don't cover my family well
Review from Customer Support Dept
Yes I was undervalued. Raises should not be tied in with sales numbers. What is important is that you are helping the customers who call in.
Review from Customer Support Dept
They treat employees like thieves. You steal your pay check. Nano managing employees with metrics. No trust exist.
Review from Communications Dept
What do your coworkers need to improve and how could you work together better?
Everyone is out for themselves. No sense of team or family
Review from Operations Dept
Team builders would be great
Review from Customer Support Dept
Focus on work related activities
Review from Operations Dept
everyone needs to feel valued due to bad management and supervisors everyone feels like they are made to fail before they even start the workday
Review from Communications Dept
Some could care more to be helpful. It's rare to find a coworker with the same high morals.
Review from Sales Dept
What needs to change to make the company culture better?
Management needs to take a cold, hard look at what they're doing, how they allocate resources, and what the organization wide interactions are.
Review from Engineering Dept
Hire people who actually care about the job at hand
Review from Customer Support Dept
Company is cutting jobs left and right to increase revenue. They don't stop to think about the people and after several years of cutbacks, nearly everyone is worried at some level about weather their job will exist in 2 years or not.
Review from Sales Dept
We should actually care about our customers and employees not just say we do
Review from Operations Dept
Elderly men need to respect ALL women. Do not force politics on other people.
Review from Marketing Dept
What would you improve about your company's interview process?
Have all employees be real and not fake during the process.
Review from Marketing Dept
Bad questions, no process in place to help get the right talent.
Review from Sales Dept
interview one on one and don't read off a long list of questions, then fill in the answers.
Review from IT Dept
Timeliness, transparency, and more communication
Review from Operations Dept
Be more in depth. They hire anyone now
Review from Engineering Dept
What's going wrong and how can it be improved?
low pay, sales agents had 2 pays and when a merger occurred one pay was taken ways, micromanaging, work/life balance, unrealistic cellphone metrics
Review from Sales Dept
Lack of awareness of other teams' work, siloing of resources, and a coherent vision from the top would be a start.
Review from Engineering Dept
There is a lack of respect from higher ups and a lack of teamwork
Review from Customer Support Dept
Stop nano managing people. Hire real leaders. Get rid of the yes men. Give the customers what they actually want. Be less static. Get rid of middle management.
Review from Communications Dept
Its hard dealing with customers all the time we need more transparency about changes
Review from Customer Support Dept
What would you most like to see improved at your company?
I would like for the metrics that we have to meet be adjusted and for the base pay to be higher
Review from Sales Dept
Incentives
Review from Finance Dept
Benefits starting on day 1