Comcast Employee Reviews
Out of 1161 Comcast employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Comcast improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Comcast compared to all other departments at the company. The Product team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Under resourced, walled off from other teams, having to make do with inadequate support.
Review from Engineering Dept
I have come to find I do not enjoy working for this company because morale is low
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The harmony among the teams, the ethics that they follow and the Culture and respect provided to every individual employee is absolute delight. Its the best(by a big margin) company I have worked ever!
Review from Engineering Dept
They listen to employees and act when needed. They give us the freedom to be ourselves.
Review from Product Dept
Cheerful and energetic team that will support you if you ask
Review from Sales Dept
The people at the top are seeing the writing on the wall and trying to break down the "old boys club" mentality. The guys in the middle are trying their best to make that process work best for them, instead of embracing the change.
Review from Operations Dept
resilient, focused, long term thinkers
Review from Executive Dept
What does the leadership team need to get better at?
No organization wide standards for interoperability among teams - and this leads to teams spending multiple quarters reinventing worse versions of the wheel. If Comcast is serious about modernizing its internal operations, they need to (correctly) identify talent and decisively adapt workflows.
Review from Engineering Dept
Disfunctional at best. Business plans change by the hour. No clear direction.
Review from Communications Dept
Listening to both employee and customer feedback in regards to marketing. The John ledger approach does not work for everything.
Review from Customer Support Dept
They need to care about their customers and employees, not just say they do.
Review from Operations Dept
communicating with employees and stop letting there personal feelings dictate there actions
Review from Communications Dept
What is the best part about your compensation package?
Medical insurance, 401K, ESPP, discounted service
Review from Product Dept
The very discounted products, health benefits, flex spending and 401k plan are all great wins to lessen the blow of the low pay
Review from Sales Dept
Cable and internet bill being vastly reduced.
Review from Operations Dept
Good employee stock plan with steady growth,
Review from Executive Dept
Our benefits are amazing. Mental health/psych benefits are fully covered and our co-pays are low.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Comcast has not been quick to react to the position we are in with compensation. Head hunters are actively recruiting myself and others. It is getting hard to justify staying.I would feel better if our leadership was talking about how they plan to address career paths beyond HR software with AI.
Review from Finance Dept
Relative to similar positions in other companies in the same industry (machine learning and data science in telecom), Comcast pays far less and this is largely a factor of inadequate understanding by upper management of the skills employees have and types of business problems to apply them to.
Review from Engineering Dept
There have been no raises in three years and the benefits don't cover my family well
Review from Customer Support Dept
Yes I was undervalued. Raises should not be tied in with sales numbers. What is important is that you are helping the customers who call in.
Review from Customer Support Dept
They treat employees like thieves. You steal your pay check. Nano managing employees with metrics. No trust exist.
Review from Communications Dept
What are some of the best things about your team?
We care about each others success.
Review from Product Dept
Everyone on my team is friendly, and they know their stuff - but they are consistently redirected to ad-hoc projects outside of their job description.
Review from Engineering Dept
Comcast teammates are incredibly supportive
Review from HR Dept
ability to scale virtual strategies quickly in 2020
Review from HR Dept
Innovative, growing, motivating, and wants you to succeed.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Everyone is out for themselves. No sense of team or family
Review from Operations Dept
Team builders would be great
Review from Customer Support Dept
Focus on work related activities
Review from Operations Dept
everyone needs to feel valued due to bad management and supervisors everyone feels like they are made to fail before they even start the workday
Review from Communications Dept
Some could care more to be helpful. It's rare to find a coworker with the same high morals.
Review from Sales Dept
What is most positive about the culture and environment at your company?
We are encouraged to challenge the status quo in order to push our limits.
Review from Product Dept
Typical corporate culture in the office. Not everything can be boiled down to slogan on a wall. Were in encouraged to be flexible but every other part of the company is unwilling or unable to do so. The most positive part of the environment or culture at my company is when i get to leave those guys.
Review from Operations Dept
commitment to diversity equity & inclusion
Review from HR Dept
nice people good physical layout.
Review from Customer Support Dept
Everyone is genuinely happy for the most part
Review from Communications Dept
What needs to change to make the company culture better?
Management needs to take a cold, hard look at what they're doing, how they allocate resources, and what the organization wide interactions are.
Review from Engineering Dept
Hire people who actually care about the job at hand
Review from Customer Support Dept
Company is cutting jobs left and right to increase revenue. They don't stop to think about the people and after several years of cutbacks, nearly everyone is worried at some level about weather their job will exist in 2 years or not.
Review from Sales Dept
We should actually care about our customers and employees not just say we do
Review from Operations Dept
Elderly men need to respect ALL women. Do not force politics on other people.
Review from Marketing Dept
What did you like most about the interview process?
The time to respond, the process, the approach and ethics of hiring
Review from Engineering Dept
I got to sit down in front of multiple bosses. Not JUST the one id be working under.
Review from Operations Dept
The overall discussion of the types of business problems the team is (supposed to be) working on.
Review from Engineering Dept
Everyone was very friendly and professional
Review from HR Dept
interviewers were smart about the company
Review from Customer Support Dept
What would you improve about your company's interview process?
Have all employees be real and not fake during the process.
Review from Marketing Dept
Bad questions, no process in place to help get the right talent.
Review from Sales Dept
interview one on one and don't read off a long list of questions, then fill in the answers.
Review from IT Dept
Timeliness, transparency, and more communication
Review from Operations Dept
Be more in depth. They hire anyone now
Review from Engineering Dept
What makes you most happy at work?
The Infrastructure, work culture and the compensation
Review from Engineering Dept
The trust my leaders have in me to get my work done without them having to micromanage me.
Review from Product Dept
Feeling like I am contributing in an impactful way to the overall success of the business and the team.
Review from Finance Dept
The ability to directly help the customer in measurable ways. In alot of ways is being part detective and part repairman. Its really engaging and i like it. Plus hanging out with cool customers is always a bonus
Review from Operations Dept
Getting to innovate and make experiences better for people
Review from HR Dept
What's going wrong and how can it be improved?
low pay, sales agents had 2 pays and when a merger occurred one pay was taken ways, micromanaging, work/life balance, unrealistic cellphone metrics
Review from Sales Dept
Lack of awareness of other teams' work, siloing of resources, and a coherent vision from the top would be a start.
Review from Engineering Dept
There is a lack of respect from higher ups and a lack of teamwork
Review from Customer Support Dept
Stop nano managing people. Hire real leaders. Get rid of the yes men. Give the customers what they actually want. Be less static. Get rid of middle management.
Review from Communications Dept
Its hard dealing with customers all the time we need more transparency about changes
Review from Customer Support Dept
What do you like best about your company?
The people that I work with and the location of my office
Review from Sales Dept
the vacation and leave policies
Review from Operations Dept
My team and the environment I work in.
Review from Customer Support Dept
Location
Review from Finance Dept
Stable company with, fair payment
Review from Engineering Dept
What would you most like to see improved at your company?
I would like for the metrics that we have to meet be adjusted and for the base pay to be higher
Review from Sales Dept
Incentives
Review from Finance Dept
Benefits starting on day 1