Cone Health Employee Reviews
Out of 121 Cone Health employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Cone Health improve their work culture. The Operations team, with 80% positive reviews, reports the best experience at Cone Health compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Leadership Team works hard. They ask our concerns.
very supportive and transparent to the employee
They dont know how to fix the company tmeswlves so they take auggeations from anybody and evwrybody and claim it as thwir own
I would am not interested in saying.
My manager is always honest and easy to get in touch with.
What does the leadership team need to get better at?
Knowing exactly what each employee does (all task). This way you might can comprehend when someone tells you they literally cannot do anything else in an 8 hr day.
Value its employees expect and longevity
Administrators don't provide direct patient care. They'd be wise to remember that.
Not Following through and not deviating from said course.
Micromanaging is a turn-off. Everyone wants to leave.
What is the best part about your compensation package?
the matching 401B program and benefit
Paid time off and retirement plans
Benefits are the best part of my package
Different insurance packages to cater to the needs.
Medical, dental, and vision benefits are good
Why do you feel undervalued and what would make you feel better about your compensation?
Better matching retirement plan. Work on retaining experience insted of new hires
Leadership culture and value not applied, they continue to use nice word which are not held .
Affirdable insurance and mre incentives
I work around an immature group. Benefits should be open to all regardless if your part time, relief etc.
I have worked for cone over 10 years. I went into Cone making a little more than $9 per hr. Recently cone moved everyone's pay up to 12 per hr which took me years to get to and my pay did not move. Very disappointing and unfair.
Review from Customer Support Dept
What are some of the best things about your team?
We try to do what is right.
Best coworkers/friends you could ask for. Great team. There is just not enough of us. Its not in the "budget".
The comradery amount out team is outstanding
Everyone sincerely wants to help the patient
My team is quick to pick up my slack
What do your coworkers need to improve and how could you work together better?
Working as a team, being positive at work not complaing
Communicate better and be more empathetic
Stop backbiting each other to further their own self
Start by embracing differences. That to which will never happen!
honesty, integrity, and work ethics
Review from Operations Dept
What is most positive about the culture and environment at your company?
I work with a great mix of people from all walks of life.
Coworkers are great and we stick together as a team.
not quite as it use to be.
The open door policy and ability to transfer between departments
They have some how managed to maintain accreditation.
What needs to change to make the company culture better?
To many managers compared to workers
A sense of integrity in the workplace would be nice.
better wage listening too one another and learning from one another.
Review from Customer Support Dept
What did you like most about the interview process?
I loved the director there. She is one of the best managers i have ever had
I enjoyed the conversation and thorough description of duties
It was pleasant and thorough
The quick response between phone interview and job offer.
The phone interview went quite well. The last one I had at least. The interviewer was thorough, and never once seemed disinterested and was always engaged in the moment.
What would you improve about your company's interview process?
You do a phone interview with someone that is not a cone employee. They are in a different state and just have a list of questions in front of them.
Slow, long proceas and sont keep candidates up to date
Very bias toward some while inferior staff are given advantages
Having principled leadership would probably help.
What makes you most happy at work?
Working with patients and trying to make there stay as best for them
Helping our community with some great teammates
There is never a dull moment. There's always a different experience every day
Going home and collecting my pay
Working from home at my own pace
What's going wrong and how can it be improved?
Focus on quality and not DEI. We have exceptional talent in staff, yet the impression is that if you want to be successful and compensated well, you have to go to another healthsystem. We have lost massive talent, from the lower level staff, all thenway up the chain to wxecutive leadership.
Patients dont understand why they have to wait for forms, insurance prior auths, call backs, refills, etc. Its not intentional but there is literally only one of me. My coworkers cannot do the samething I do as they have a different job title and work load of their own.
Only hospital optuon in city. They nees competiation
I suspect it may be better run without so many petty and vindictive administrators.
Incompatibility in management as well as staff.
What do you like best about your company?
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What would you most like to see improved at your company?
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