Costco KPIs and OKRs
Costco KPIs and OKRs are most clear in the Admin department and Customer Support department, whilst employees in Operations and Sales departments think their goals least clear. Out of 55 Costco employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 41 have said yes.
Manager's Role in Accomplishing Goals
A main function of a managerial role is to lead one’s subordinates. A manager at Costco is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Costco employees shared they generally receive helpful feedback every week or once a year, while 40% of Costco employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.
