Crate and Barrel Employee Reviews
Out of 245 Crate and Barrel employee reviews, 52% were positive. The remaining 48% were constructive reviews with the goal of helping Crate and Barrel improve their work culture. The Operations team, with 44% positive reviews, reports the best experience at Crate and Barrel compared to all other departments at the company. The Sales team offered the most constructive feedback, with 71% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Value the employees more, their more concerned with what goes out the door than anything. Treating their employees better.
Leading, not micromanaging and employee care.
Telling the truth and exercise a little more honesty.
Being genuine and have way more patience
Leading. Empathy. Quality control. Customer experience.
Why do you feel undervalued and what would make you feel better about your compensation?
As part time employees, we do not accrue vacation time nor offered any benefits. Wages, by CA standards, are not liveable. The expectations on staff FAR outweigh the compensation on all levels. They even have us mopping floors!
At the store level the hourly employees hold it together and work extremely hard
Het a better GM and train msnagement better
Earning more would prevent me from looking elsewhere.
The pay is too low.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Most opinions of any lower worker is immediately squashed. the back of house manager will take credit for the idea on the extremely rare occasion that its heard. They lie and cheat to make themselves look better. Theyve openly screamed at associates in front if customers and worse in private.
Review from Operations Dept
Adhere to local and federal business mandates while recommending employees that hold a massive amount of company knowledge and expertise.
Review from Sales Dept
People development needs to be a priority.... sales associates are not effectively trained on salesmanship... and, the customer experience and quality of sale suffers
Review from Sales Dept
They need to get some courage and do what they need to do to increase their pay
Review from Customer Support Dept
What needs to change to make the company culture better?
Top down. Site level is great but Regional and Area Managers need to step in and go to work so they know what a day feels like rather than parading through a store and putting down the way a display that corporate directed is not up to par.
Management needs to be consistent! The messaging different teams receive is vastly different. It feels like there is no accountability or transparency.
More training for supervision and training for us workers
leadership, it starts at the top. If someone is up for retirement and is experiencing burn-out its time for them to retire. Bad attitudes trickle down, hence co-workers find grudges and resentment towards one another
show employees they are worthwhile. No appreciation.
What would you improve about your company's interview process?
Actually do an interview! Hired via email
I think actually pitting hires through the process and not iust letting the manager hire his friends who dont do their jobs might be a place to start
Review from Operations Dept
Management needs to treat every interviewer fairly and with respect. I was treated unfairly by the assistant manager. I was lucky I got a job. The manager liked me.
They need to develop an effect network for talent. And, stop relying on internal promotions based on seniority....
Review from Sales Dept
What's going wrong and how can it be improved?
Owners need to hire the correct c- level employees. Average CEO, CIO etc works there 2-3 years. Not continuity and always changing. Very unstable
Management needs improvement in communicating with employees and as well HR.
There is no transparency with the customers. Changes are made in their orders and they aren't properly notified unless they take time out of their day to contact. The systems are not functioning at a pace that is necessary to handle the orders received.
Well maybe the company needs to be Americanize and not be ran be German standards!! Benchmark Toyota—- customer centric where also the employee is important as well. If you don’t treat employees as beneficial to your company and with respect then your company will not succee
Stop putting constant pressure on us to meet a matrix that will make our ability to serve our customers' need impossible.
Review from Customer Support Dept
What would you most like to see improved at your company?
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