Cumberland Farms Employee Reviews
Out of 433 Cumberland Farms employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Cumberland Farms improve their work culture. The Customer Support team, with 65% positive reviews, reports the best experience at Cumberland Farms compared to all other departments at the company. The Sales team offered the most constructive feedback, with 51% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
I worked st better jobs
To be more professional at the workplace and treat all employees equal no matter what race they are I work at the Warwick store on Warwick avenue I have been racially profiled against by a new manager name is April from the app store in Warwick while waiting for a new store manager she took control
Making sure all the employees work hard. Keep people for what they work, don't steal from them when they leave. It's unbelievable how they treat their employees.
New workers across the board and new management.
Ruth. Needs. To. Go. Away.
Why do you feel undervalued and what would make you feel better about your compensation?
Other similar workplaces offer better compensation.
I have been working at the company for 8 years and the wage is just stagnant. I wish I was paid more for the work that I do and the sometimes difficult customers I have to deal with daily.
I feel undervalued because of the color of my skin
I got fired for cleaning up lazy coworkers mess. The lady on your security team should follow through when she watches videos. Are you saying I believe her name is as soon as he sees you do something that looks suspicious, immediately you get fired she should watch the tapes to the end . Very sneaky
More recognition, more support from upper management. There are always two sides to a story. Listen to both sides before coming to a conclusion. Managers and staff need better training. I was thrown right in, had no yraining
What do your coworkers need to improve and how could you work together better?
positive reinforcement from managers and corporate
I don't work there any longer as of October 30th 2023
Laziness! because there were two lazy guys at the Cumberland farms I worked at, I made the mistake of cleaning up after them. The lady that watches the tapes when you think somebody stealing something should be fired because she watches them halfway full, and then makes up her own anding.
Teamwork, professionalism, loyalty, honesty, dedication, organization.
Stop being lazy and actually clock in and work!
What needs to change to make the company culture better?
The manager as well as the rules
Positive people who want to work in customer service and have actual integrity in there job appearance and reputation at work and the reputation of our company and ensure a positive pleasant exp that keeps quest coming back
People who want to work and better communication.
Negativity needs to stop. Stop talking negative about fellow employees, helping one another.
The company is great honestly but this new manager is not good for our store or your company. She is completely bonus driven which will cause the company problems. Customers are complaining daily
What would you improve about your company's interview process?
I was denied an application and forced into an immediate interview. This made it so that i was paid less as they didnt have my work history.
Ask things that matter and things that can help down the line
Having a two step interviewing process where you meet with the manager and the GSL or the district manager as well. Getting two separate view points of a new hire rather than relying solely on one person to make a good new hire.
Review from Sales Dept
Make hr do the interview
Management is indecisive and unclear on points of interest
Review from Sales Dept
What's going wrong and how can it be improved?
They do not put the customer first they put their self first
No staffing, closes down early frequently due to lack of employees, runs out of cups, lids, lack of management, she is always gone,
our customers actually hate the district manager lmao
upper management is on a power trip
Nothing works in store everything needs to be new