DataCamp FAQs

Question:

Your course page dataset list is incomplete! Where can I download the missing datasets? I need access to the code used behind the scenes so I can replicate this in my own environment.

Answer:

To recap, the following Help Article includes information for locating datasets in courses: ' Where can I download the codes used in the course ?'.

You may have noticed that we sometimes load code into the exercises for you in order to get you started. This is known as pre-exercise code. We do this to help you focus on a specific topic covered in the chapter, rather than having to build the code from scratch yourself.

While we understand the value of obtaining this code to test in your own environment, this is not something that is available in DataCamp today, as we tend to cover very specific topics.

For our more advanced learners, we recommend exploring DataCamp Projects to build out your own code and eventually, your own portfolio.

We will be sure to take this into consideration as we continue to develop more courses and improve the product.

How do I cancel my subscription?

To cancel your subscription:

Hover over your profile photo or avatar

Click on your name

Click on Subscriptions

Click Stop Automatic Billing

Click Yes, Continue

If you do not see Cancel Subscription, and instead, seeReactivate Now:

Click on Reactivate Now

ClickStop Automatic Billing https://www.datacamp.com/pricing

ClickCancel Forever

What happens when I cancel my subscription?

You can cancel your account at any time through yourAccount Settings. You will still have full access for the remaining subscription period. For example: If you purchased a yearly subscription in December but canceled two weeks later, you will still have access until the following December.Canceling will stop automatic billing. You will not lose any course progress should you choose to resubscribe in the future.Monthly subscribers may see the option to Cancel Forever.This is the same as canceling.

Canceling will stop automatic billing. You will not lose any course progress should you choose to resubscribe in the future.

For your convenience, your course progress, XP, username, and password will remain active. However, access to paid courses is considered a subscription benefits, so any progress in paid courses will be on hold until you choose to renew your DataCamp subscription.

Can I renew after canceling?

Yes. If you decide you want to renew your subscription to access paid content, you can do so at any time by navigating to our subscription page: .

At DataCamp, we offer a variety of subscription options to meet your needs. See below to find out which one is best for you.

Individual Plans

Individual plans are best suited for individuals who want to purchase DataCamp for their own personal use.

This includes unlimitedaccesstoall premium DataCamp content ( Plans & Pricing ).

here

We bill our services on a monthly or yearlybasis andallenrollment plans are automatically renewed unless the membership is canceled ( Terms of Use ).

A Statement of Accomplishment for you to download or share via LinkedIn is available after the completion of all courses and tracks.

Business Plans

Business plans are best suited for organizations that want to sign up their team(s) or entire organization.

Professional Plan

A yearly Professional plan account must include a minimum of 2 people. This plan includes:

Unlimitedaccess to all of our premium courses, projects, and practice sessions

Training features that allow you to:

Set team assignments

Monitor and track progress

Evaluate performance from a dedicated dashboard

Live chat support for admins

Enterprise Plan- Contact us for a demo and pricing information

The Enterprise plan includes all Professional features listed above, plus:

Custom tracks

Advanced reporting

Single Sign-On (SSO)

LMS integrations

Priority support response

Dedicated Customer Success Manager

Early Access Program for beta features

If you have additional questions, please email us at [email protected]. If you are interested in the DataCamp for Business Enterprise plan, please reach out directly to our Sales team .

If you would like to change your email address, you can do so at any time from the account settings area of your account. Here are the steps for doing this:

Log into your DataCamp account

Hover over the downfacing arrow to the right of your profile picture

Click on your name

Click onGeneral

Change your email address in theEmailfield

Click Save Changes at the bottom of the pageYou should be all set now!

Problem:

Is it possible to merge two Organizations together? Two different administrators created DataCamp for Business Organizations. The problem is that now they are completely separate. I'd like to combine them or have them under the same umbrella organization.

Answer:

While there isn't a built-in mechanism to merge Organizations together, there is a solution:To resolve this issue, the same person must be an administrator in both Organizations. If you would not like to occupy an additional license with that administrator account, you can grant the account dashboard-only admin access. More information on that role type can be found HERE.

If your goal is to have distinctions within the same Organization, check out the Teams functionality within your DataCamp Organization.

Question:

I would like an invoice with your VAT number.The current invoice doesn't meet the European invoice requirements.

Answer:

As a US-basedcompany, the VAT(value-addedtax) numberis not applicable to DataCamp. However, we can provide you with the EINnumber(Employer IdentificationNumber) or FTIN (Federal Tax Identification Number) - 352522844.You can also download the attached W9, which includes our EIN number.

Question:

I subscribed to DataCamp at a discounted rate. When my account is set to auto-renew, will you honor the discounted rate, or will I be charged full price?

Answer:

The answer to this question varies. Some discounts will continue to be applied upon auto-renewal. Others will revert to the regular price after the second year of service.

If you signed up with one of DataCamp's legacy discounted rates, DataCamp will honor that rate upon auto-renewal.

However, if you cancel your subscription at any time and choose to re-subscribe at a later date, the same discounted rate will not roll over into your new subscription.

Before subscribing, DataCamp will present information on the screen with information on your auto-renewal policy and rates. Additionally, if you are a yearly subscriber, you will receive an email reminder of your renewal rate before auto-renewal.

You can find out at any time by logging into your account and:

Hovering over your profile picture

Clicking on your name

ClickingSubscriptions

If your subscription is set to auto-renew at the same discounted rate, you will see a message that says, "Yearly with recurring discount". If your promotional offer is not eligible for a recurring discount, you will not see this message.

DataCamp offers the ability to create Open Courses, projects and challenges. If you have created your own content, but can't find it, you should be able to access it by following these steps:

Navigate to datacamp.com/teach

Scroll to the bottom and clickSkip

Find your content and clickEdit

From there, you should be able to edit or delete content.

Note: Courses must go through an approval process before appearing in open courses listed in the community: https://www.datacamp.com/community/open-courses.

Signing up for a new DataCamp Account

This section covers the steps to sign up for DataCamp. If you already have a DataCamp account, you can skip to theLogging in to an Existing DataCamp Account section.

Direct DataCamp Sign-Up

If you don't already have an account and would like to sign up using new DataCamp credentials, follow these steps:

Navigate to Datacamp.com

Enter the email address you would like to use (must be an email that does not already exist in DataCamp)

Enter a password to use to log in

Click Create Free Account

Datacamp.com

Social Sign-Up (LinkedIn, Facebook, Google)

If you do not already have an account and would like to sign in via LinkedIn, Facebook, or Google, follow these steps:

Navigate to Datacamp.com

Navigate belowCreate Free Account (do not click on it)

Select the social login method that you would like to proceed with

Follow the on-screen instructions to allow DataCamp access

Note: When opting for social login, your password information will not be stored in DataCamp. Therefore, the Reset Passwordoption will not work. If you forget your password, you have to reset your password via LinkedIn, Facebook or Google, not DataCamp.

Logging in to an Existing DataCamp Account

This section covers steps for logging in to an existing DataCamp account. You must have gone through one of the steps above in order to log in.

Direct DataCamp Login

Navigate to Datacamp.com

ClickSign In on the top right-hand side of the page

Enter the email address and password combination you used to sign up

Social Login

Navigate to

Click Sign In

Navigate to theOr sign in usingsection

Choose the login method you chose during the sign-up process

Follow the on-screen instructions

Question:

Where can I download all the course content?

Answer:

There is not a centralized location to download all course content, but the following includes information for finding all of the information you'll need:

Some of these link to the same articles, since the article may answer more than one question.

How to download course videos

How to download course slides

How to download course data sets

How to download the code used in the course

Do you have a way of downloading pre-exercise code?

Downloading courses for offline use

Please note:

Certain courses do not support the option to download course content. For example, our Intro to Git for Data Science course is "terminal" based and does not have slides or videos to download.

The background information/instructions on the left-hand side of these exercises/courses cannot be downloaded.

Problem:

I want to remove the credit card that is stored in my profile (Account Settings), but I do not see an option to do so.

Background:

As a security precaution, we use a secure, external payment service and do not store any credit card data on our side.We bill for our service on a monthly or yearly membership basis and all enrollment plans are automatically renewed unless the membership is cancelled ( Terms of Use ). You can stop automatic billing while continuing to use the features you've already paid for until your current subscription expires by following the process outlined here: Cancelation process.

Answer:

There is not a built-in way to remove your payment method on file. However, there are a few workarounds:

You can add another payment method by navigating to your account, clicking on your name and navigating to Subscription > Add Payment Method. This will replace the current payment method on file.

If you wish to no longer subscribe to DataCamp, and do not want to keep your progress or account, you may delete your account. Please note, this action cannot be undone.

If you would like to keep your progress and account active, but wish to remove your payment method, you may reach out directly to our support team at [email protected].

Youcanalways switch Tracks byclicking on theEnroll or Switch Track buttons below the on the desired Track's homepage. However, you can only followone Track at a time.Once you've completed a Track, you can always return to a partially completed Track and resume your progress.

Question:

I received a notification about a promo you are running, but it says I am not eligible. How can I take advantage of the offer?

Answer:

In order to be eligible for a promotional offer, all of the following criteria must be met:

DataCamp must have an active promo.

If you have missed the promotional offer, the discount cannot be applied retroactively. If and when we run another promo and you meet the eligibility requirements listed here, DataCamp will notify you.

You must not be enrolled in an active DataCamp for Business Organization.

You cannot have an active yearly subscription.

Note: Even if you cancel your subscription, you will not be eligible for the new promo if your subscription end date has not passed yet.

A Premium plan includes access to more than 300 courses, projects, and practice exercises.

A Basic plan includes access to the 44 courses and projects in our Data Scientist with Python career track and the Data Scientist with R career track.

Our Tableau courses, however, are only available for Enterprise business plan subscribers.

You can find more information on our subscription accounts here:

https://www.datacamp.com/pricing

Problem:

Do you offer any keyboard shortcuts in DataCamp's coding console?

Background:

Yes! Using shortcuts could enhance your learning experience because its easier and gets your job done faster than using themouse.Not to mention, usinga mouse too much can cause repetitive strain injury.

Solution:

Below are shortcuts thatshould help speed up your workflow when working on the exercises.

For when you're taking a course:

ctrl + h(1x): Generate hint

ctrl + h(2x): Generate solution

ctrl/ + enter: Execute line or selected code

ctrl/ + shift + enter: Submit answer

For when you're writing your code in script.py

ctrl/ + shift + /: Comment out code

ctrl/ + shift + m : Create pipes (%>%)

ctrl/ + a: Select all

ctrl/ + c: Copy

ctrl/ + v: Paste

ctrl/ + x: Cut

ctrl/ + z: Undo

ctrl/ + y: Redo

ctrl/ + shift + s: Save

fn + delete: Forward delete (macOS)

alt + shift + arrow: Select chunks of text

option + arrow: Move text cursor between chunks of code

ctrl + shift + arrow: Select a line of text

ctrl + arrow: Move text cursor to the end of a line

shift + arrow: Select text by character

Source: https://instructor-support.datacamp.com/en/articles/2321827-become-a-datacamp-power-user

Problem:

After submitting the application for DataCamp for Classroom (an Academic Group), I cannot access the group and it's not appearing myGroups section.

Background:

After you submit the form, DataCamp will send you an auto-confirmation email and you will be redirected to https://www.datacamp.com/enterprise. The group will be in the Pending Applicationsarea:

You will not be able to access these groups until they are approved. Don't worry -- we're on it. We typically review your application within 1-2 business days, up to 4 days during peak times.

The fastest way to figure out why your code is not being accepted by DataCamp is to view the Hint or Solution. You can accessTake Hint and thenView Solution options directly under theInstructions.

Where To Add Feedback on DataCamp Courses

If that still doesn't do the trick, please feel free to reach out directly to the DataCamp Help Desk by submitting a ticket with a URL to the exercise and the code you've tried. We'll get back to you as soon as we can. Information on working with Support to find a solution for these issues can be found HERE.

If you simply have feedback on the exercise itself, or know for certain that your answer is correct, but being marked as incorrect, we encourage you to share that feedback directly with our course instructors and content quality team in order for them to make changes right away. More information on that process can be found here:.

If you are experiencing issues while attempting to watch videos DataCamp lessons, it is likely attributed to compatibility issues. We recommend reviewing our system requirements information to confirm. If the problem persists, here is some information on troubleshooting the issue.

Try a different browser, like Google Chrome or an incognito window to troubleshoot.If it loads fine while in incognito mode, there may be a conflict with browser extensions, VPN, security settings on your network or company network.

Clear your browser's cookies and cache. Be sure to restart your browser before trying again.

Check your browser version and update it if needed.

Restart your computer and network devices (modems/switches/routers).

Try a different device or computer if possible.

Test your internet connection speed

Disable VPN or use another VPN if possible.

If you are taking DataCamp courses at work and the company's proxy is blocking DataCamp's video, you should contact your company's IT department to unblock it.

Check plug-in privacy settings. You can change the "default configuration" to "Privacy (compatible)".

If the issue persists, kindly contact [email protected] with the answers to the following questions:

Does the issue persist if you use an Incognito window?

Is the issue only affecting one area? if so, what's the link?

Does it happen in multiple browsers? If not, can you please confirm what's the browser? Can you please also send us a screenshot of the page?

Does the issue occur while on another computer or network?

When the problem is occurring, could you right-click on the page, click "inspect", select the "console" tab, and take a screenshot? This will help us diagnose the problem much faster.

We will try our best to get to the root of the problem right away, and this information will only expedite the process!

Problem:

Is it possible to get it renew or pay for my subscription before my subscription renewal date?

Answer:

Subscriptions are set to automatically renew either the following month or year on the registration date (depending on your subscription plan ).

There is not an option to renew or pay for your subscription ahead of time. Your subscription will be renewed on the date located in yourAccount Settings > Subscriptionspage.

Examples of Subscription Plan Renewals:

If you registered for a Monthly Subscription on 01/25/2019, your subscription is set to auto-renew on 02/25/2019,unless you pause or cancel your subscription prior to renewal date.

If you registered for a Yearly Subscription on 01/25/2019, your subscription is set to auto-renew on 01/25/2020, unless you cancel your subscription prior to renewal date.

Problem:

I'm trying to pay for my DataCamp subscription, but my payment keeps getting automatically canceled.

Background:

If your DataCamp subscription payment was declined, it was most likely a result of your card provider's or bank's automated precautionary measures. Other causes include:

Payment Specific Causes:

You already have an active yearly subscription

If you already have an active yearlysubscription, you will not be able to sign up at a different rate with the same account until that subscription expires.

Exceeding payment limits on your card

Insufficient funds, etc.

Your bank does not accept charges in U.S. Dollars

Your bank does not accept charges overseas

Other Causes:

Incorrectly entered information

Network or connection issues at the time of the payment

Solution:

As a first step, you should check if any of the causes listed above is affecting you.

If not, we recommend reaching out to your card provider or bank to allow online purchases, as well as international purchases. If they are able to confirm that there shouldn't be a problem, but the issue persists, please reach out to the DataCamp Support team by submitting a request at the top of this page.

If your bank does not typically accept charges in US dollars, that could also be a cause of the problem. More information can be found HERE.

Alternatively, you may use another payment option. Once the payment issue has been rectified, or the payment option has been changed, the system will automatically attempt a charge.

Question:

What are the differences between paying for an individual account vs. buying Business Licenses?

Answer:

Individual Subscription:This gives users access to all Premium content for their own personal learning needs.

Individual Licenses are for User's who are working solely on the platform, at their own pace. Users should purchase this if they'd like to access more than just the Free content on DataCamp and for those who wishto achieve a certificateof accomplishment for the Courses & for Skills/Career Tracks provided by DataCamp.

Enterprise for Businesses: Purchasing Business Licenses means you're also creating an Organization within DataCamp which you can add members to. The creator of an Organization is the Administrator and has access to tools like reporting and assignments.

The Administrator purchases Licenses for their staff and adds them to the organization. There are many reasons for companies to enroll their staff in DataCamp for Business. For example, learning about a specific data science topic, track engagement in DataCamp, track progress over time etc.

More information on DataCamp for business can be found here: https://www.datacamp.com/groups/business.

Email us directly if your company already has a DataCamp subscription, or if you would like us to find out for you.

Question:

I didn't know I still had an active subscription, and it automatically renewed. Can I please get a refund?

Answer:

DataCamp is a subscription service. By signing up you agree to our Terms of Use and your account will automatically renew at either a monthly or yearly interval, unless you cancel or stop auto-billing.

You may cancel your subscription at any time. However, we do not refund or prorate unused portions of a subscription. This means that if you cancel your subscription, it will no longer auto-renew, but you will retain access until the end of your subscription, and the subscription amount will not be automatically awarded.

More information can be found in our Terms of Use. Monthly subscribers can also find information on the renewal policy in the initial email sent by DataCamp. Yearly subscribers will receive a reminder before being billed.

While a refund cannot be granted for the situation posed in the question at the beginning of this article, we try to be as understanding as possible, so there are exceptions. We investigate each case individually for confirmation, but here are examples where a refundwouldbe granted:

You were accidentally charged twice in the same month

You accidentally set up payment for two of your own DataCamp accounts

If you believe you have a valid case for a refund, please contact the DataCamp Help Desk by submitting a ticket from the Help Center or emailing [email protected] directly. We'd be happy to help.

Problem:

Can I change my Academic group's start date? As the professor, I need access before the start date in order to audit the content.

Answer:

The group's start date cannot be changed. If you need access before your class's start date, be sure to reflect that as the start date during the sign-up process.

As a workaround, you can re-submit the application for a new group with an earlier start date. We will review your application within 3-4 business days.

What is XP?

XP is a way of gauging how well you are doing or how engaged you are in DataCamp. It is calculated automatically based on courses, exercises or other actions you complete in DataCamp. Your total or cumulative XP will appear in the top right-hand corner of your screen and on your profile page. Whenever you choose the option to take a Hint or Show Solution, XP will be deducted from your potential additionally awarded XP.

Do I need XP to use DataCamp?

The short answer is, "No". It is totally optional. While it cannot be disabled, you can certainly use DataCamp without ever worrying about your XP. However, it is a great way to stay motivated and continue on your Data Science journey.

At DataCamp, we strive to provide our students with the best support possible. To help us help you, there are a few things you can do to ensure your issue gets solved in the fastest, most efficient way possible. Here is the information we need to be able to support you as best as we can.

A link to the exercise where you're encountering the issue

There are more than 7000 exercises on DataCamp, and our directory of courses is ever growing, so it's difficult recognizing an exercise with just snippet. A link to the exercise in DataCamp will help us jump right into the issue at hand.

A paste of the code you entered in the exercise

This helps us recognize whether the issue is in the code itself, or in the DataCamp exercise. Sending us formatted code helps with readability:

On a Mac computer, simply paste with Cmd + Alt + Shift + V

On Windows computer, follow these instructions.

instructions

A screenshot of the exercise page

This screenshot should show the whole exercise page. It's important that we can see:

the code

the output

the hints

To take a screenshot:

on a Mac, press Cmd + Shift + 3 to take a screenshot of the whole page, or Cmd + Shift + 4 to be able to select a part of the screen

on Windows, press Windows + PrtScn to take a screenshot of the whole screen

A screenshot of the Console tab

This is not always required, but in the case the Run Code or Submit Answer buttons show a wheel that seems to never be ending, we will probably need it (however, check if you don't have an infinite loop first, as they can trigger this behavior).

To access the Console tab, depending on your browser, follow these .

The Console tab should look something like this:

Sending us this material will go a long way to help us solve your issues!

Outline

Support

Instructor Support

Sales

Social Media

Media Inquiries

Partnership Opportunities

About Us & Mailing Address

Support

You can contact Support or access support resources in a variety of ways. To get in touch with Support directly, our preferred method is via our webform so we can get as much information as possible about your inquiry up front.

Help Center:

Do you have a specific question? Chances are it's in our Help Center, which consists of over 150 help articles and FAQs.It's available 24/7, 365 days a year. We are a knowledge-centered Support team, which means any information we have, we share with you.

Status Page:

As a company, we pride ourselves on uptime, but accept that unexpected events do happen. When they do, we have automated systems in place to alert the appropriate team members to resolve the issue and immediately update our Status Page for our customers: status.datacamp.com.

Webform & Email:

At DataCamp, we offer email support,responding in under 24 hours for most inquiriesand even faster during regular business hours. When Submitting a Request, you'll have three options: 1. General Support Inquiries 2. Submit a Feature Idea 3. Submit a Course Idea Alternatively, you can email us at [email protected].

Social Media:

Would you prefer to message us from Facebook with support questions? We've got you covered there, too.

Slack Community:

We've enlisted the help of a team of dedicated DataCamp Slack moderators in all areas of the world to assist with general data science questions, guide you to the correct channels, and get help for non-support related questions. Slack is available 24/7.

Live Chat:

Live chat is available for all DataCamp for Business administrators during regular business hours. Navigate to theSettingstab of your group to begin chatting with someone today.

Instructor Support

DataCamp instructors can find resources for developing content at https://instructor-support.datacamp.com/.

Sales

Interested in purchasing a DataCamp for Business Enterprise plan? Reach out to our Sales team directly by clicking on theEnterprise tab here.

Social Media

Facebook

Twitter

Instagram

Media Inquries

For media inquiries, email us directly at [email protected].

Partnership Opportunities

For partnership opportunities, email us directly at [email protected].

Note: We are not actively seeking sponsorship opportunities.

About Us & Mailing Address

To find out more about DataCamp, including mailing addresses and locations, visit our About Us page.

When you choose the option toDelete My Account,any current subscriptions will be canceled, all course progress will be deleted, and your account will be removed from DataCamp. You will also be automatically removed from our mailing list. This action cannot be undone.

See below for steps on how to delete your account:

Log into your DataCamp account

Click on the down-facing arrow next to your profile picture or avatar

Click on your name and selectEdit Account

ClickMore

Select theDelete My Account option

https://www.datacamp.com/privacy-policy

If you would actually like to cancel your subscription, but keep your account:Navigate to your profile page and click onEdit Account > Subscriptions > Cancel Subscription.This option will not delete your courses or course progress.

See below for information on our Terms of Use and our Privacy Policy:

https://www.datacamp.com/terms-of-use

LinkedIn has changed its policy regarding automatic certificate submission, so you will need to manually add the information for your certificate. Follow these steps to add a Statement of Accomplishment to your LinkedIn profile:

Obtain your Statement of Accomplishment URL

Log in to your DataCamp account and hover over your profile picture

SelectMy Learning Progress

Click on the track or course that you would like to share on LinkedIn

ClickView to the right of your course to view your Statement of Accomplishment

Copy the URL of the Statement of Accomplishment

You're not done yet...see below.

LinkedInHelp Center

Share on LinkedIn

Log in to your LinkedIn account and navigate to your profile page

Navigate to Licenses & Certificates and click on the + icon

Paste your DataCamp Statement of Accomplishment URL into theCredential URLfield

Specify DataCamp as the certification authority

The credential ID is the last part of the URL (it is a long string of numbers and letters)

Add the name of the certificate, and click Save!

More information on adding LinkedIn Certification can be found on the .

Question:

Why does the homepage display different areas that say "In Progress" -- each with different information?

Answer:

DataCamp tracks progress in two different ways for you in the homepage. Depending on your learning path, you may not need to follow both areas. This Help Article will break each of those areas down.1. Course Progress for Career Track & Skill Track:

If you are enrolled in a Career or Skill Track, DataCamp will display how many courses you have started or completed for that Track.

For example, there are 0 courses in progress for the Python Programmer track in the screenshot below. Courses are marked as "In Progress" only when you have completed exercises in that course.2.Courses in Progress (General):

The screenshot below displays course progress for all courses you have interacted with in DataCamp. If you have watched a video in a course, or completed one of its exercises, that course will appear in this section. From here, you can continue to the course at any point.

What is the DataCamp Slack Community?

The DataCamp Slack community is a place where both established, and up-and-coming Data Scientists interact to talk about the space, the technologies available, best practices, methodologies...everything and anything data science!

How can I access the Slack Community?

The DataCamp Slack community is only available for DataCamp users with active individual user or Enterprise subscriptions. You can access the community by clicking on the Slack icon directly in DataCamp or in the DataCamp Help Center.

https://status.datacamp.com/

What are some topics I can talk about in the Slack Community?

You can talk about pretty much anything data science related. Channels range from python, sql, jobs, course questions etc. However, there are guidelines:

Be respectful. Please respect your fellow community. Debating and sharing differing opinions and viewpoints is encouraged, but only when it is done in a polite and respectful manner. Insulting, condescending, abusive, or generally mean-spirited messages will not be tolerated and will be reported and removed.

Post appropriately. You may not post inappropriate or copyrighted content, advertise or promote outside products or organizations, or spam the group with repeat messages.

Be constructive. Our community is about learning with and through engagement with one another. When commenting on each others messages, try to offer constructive feedback and suggestions.

What topics are better suited for another channel?

The short answer is, "anything Support related". While we have a team of moderators reviewing posts and comments, Slack is not an ideal channel for troubleshooting and investigating issues.

In Slack, we would not have access to your email address, your account etc. Additionally, an open community is not a place where we would encourage sharing personal information. We want to make sure that your issue is addressed and escalated properly in our ticketing system.

If you think you have encountered a technical error, or have general course or product feedback, you should reach out to the Support Help Desk directly.

As a reminder, you should always check our status page for updates:.

What are some best practices?

Use threads when appropriate. When responding to an older message, respond in a thread so that it is easier to follow the conversation (and doesnt disrupt other conversations).

Tag someone if you are speaking to them using @.

Format your code properly. When sharing code, use single backticks (`) for short code snippets, and triple backticks (```) for multi-line code snippets.

Post in the appropriate channel.

Do not double post. Only ask a question once, in the relevant channel.

Only pin important resources. Do not pin unanswered questions.

When referencing DataCamp courses, include the link to the course in your message.

Who is responsible for moderating the Slack Community?

Everyone! DataCamp Slack channels are a place for the data science community to work with and support each other. You are in control of the conversations. The community can only be as helpful as you make it out to be.

We also have a team of dedicated DataCamp Community Championswhich will mainly observe, and jump in when necessary.

Does DataCamp offer support for questions about my code via Slack?

DataCamp does not officially offer support for questions related to the correctness of your code, but you can certainly ask for help in the appropriate channel. For example, if you are using Python and have a question about your code, you can navigate to #python and share it there. See the best practices section above for reference.

Our team of volunteer DataCamp Community Champions will occasionally jump in and help, but the goal is for your fellow DataCamp learners to assist when they can. Hopefully you can return the favor to another DataCamper in need!

Problem:

I chose a monthly subscription when signing up for DataCamp. However, I noticed that I was actually charged for a yearly subscription in full. I can't afford to pay for an entire year of service right now. I only wanted to be charged for one month at a time. What is going on and how can I get my money back?

Background:

DataCamp has both monthly and yearly subscription options. Assuming you end up using DataCamp for an entire year, the month-to-month breakdown of a yearly subscription is more cost-effective than a monthly subscription. The main difference is that with the yearly subscription, you are charged for the entire year of service all at once ($/month * 12 months).

Financially, this is the best option over time, but if you do not anticipate a 12-month fee all at once, you should not choose the yearly option, and go with the monthly option, instead. More information on our pricing options can be found here: https://www.datacamp.com/pricing.

Solution:

Before signing up for a subscription, it is important to closely review all options. If you would like to sign up for a monthly subscription, be sure to leave thePay Yearlyoption unchecked. See screenshot below for reference.

If you happen to accidentally click on the option, or if you feel you were incorrectly signed up for the yearly subscription, please contact the DataCamp Help Desk immediately by clicking on the Submit a Request option at the top of this page or emailing [email protected]. We'd be happy to help you out and correct the error.

Question:

I can't log in. How do I get a new password?

Answer:

Note: If you signed up using your LinkedIn, Facebook or Google login credentials, you will have to go directly to the source to reset your password. DataCamp does not store password information from LinkedIn, Facebook or Google.

If your organization uses SSO, you must log in using your organization's sign-on URL (not datacamp.com) and your organization's login credentials. These troubleshooting steps are not applicable in this situation. If you forgot your login credentials, you must reach out directly to your DataCamp administrator for help resetting or sharing login information

If you do not use any of the above single-sign-on methods and forgot your password, click on theSign in option on datacamp.com and click on the Forgot Passwordlink.

Enter the email address you used to sign up for a DataCamp account and click on theReset my password option.

If you do not receive the email, check the Spam folder in your inbox or your network settings for blocks against datacamp.com.

As a final step, please do not hesitate to contact us directly if the problem persists. We'd be happy to help.

Problem:

I need to submit an invoice that includes information that isn't currently listed on my previous invoices. How can I further customize those invoices in my Account Settings ?

Answer:

DataCamp offers the ability to customize your upcoming invoices (for example, by adding a PO number, address, etc.). This can all be done from your Account Settings with the following steps:

Log into DataCamp

Hover over the down-facing arrow next to your profile picture or total XP

Click on your name

SelectSubscription

Navigate to the Invoice section

Enter the desired information in the field

ClickSave

Notes:

This is not a retroactive change. Updates made to this field will only be applied to future invoices.

Because DataCamp cannot retroactively customize invoices, you can use the templates attached in this article to personalize a DataCamp invoice at your own discretion.

Problem:

How do I enable Night Mode/Dark Theme in courses?

Solution:

You can turn on night mode while in an exercise by clicking the Light iconat the top-right corner.

Note: The dark interface or night mode is available for exercise only.

Question:

I would like to pay for a DataCamp certificate after completing a course. How much does it cost?

Answer:

DataCamp does not offer certificates, but it does provide Statements of Accomplishment at no charge. As long as you complete a course in DataCamp, you should be able to download the statement of accomplishment at any point.

Upon purchasing a DataCamp subscription, you would have access to all of DataCamp's content, and potentially statements of accomplishment if you complete the courses associated with them.

If you have initiated or completed a course, and would like to start from the very beginning, there is an option to do so --Reset Course Progress.Reset Course Progressremoves all progress in a given course and clears out any saved code that you have entered.

To Reset Course Progress:

Click on Learn and select the course and select the course that you would like to reset progress for.

Click onView Chapter Detailsand select any lesson

Click onCourse Outline

Select the option toReset Course Progress

Note:This action cannot be undone. XP awarded on your profile remains intact.

How Can I Download My Statement of Accomplishment?

How Can I Share My Statement of Accomplishment on LinkedIn?

Are There Statements of Accomplishment For Projects?

Are There Statements of Accomplishment For DataCamp Signal Assessments?

Are there Statements of Accomplishment for Mobile Courses?

Can I Purchase A Statement of Accomplishment?

How Can I Add My Name To My Certificate?

Where do I Download Statements of Accomplishment for Tracks?

Can I Customize My Certificate?

I Completed My EdX Course, So Where Is My Certificate?

Where can I download My Statement of Accomplishment For 'Querying with Transact-SQL'

Can I Access Statements of Accomplishment After My Subscription Has Expired?

Question:How Can I Download My Statement of Accomplishment?

Answer:

From Your Homepage

Navigate to your homepage

Scroll to the bottom of the page

Click on theCompletedtab next toCourses in Progress

Scroll to the bottom of the page Article

From Your Profile Page:

Navigate to the top of your DataCamp page

Hover over your Profile Picture on the right-hand side

ClickMy Learning Progress

Click into the completed course

ClickDownloadon the right-hand side

Article

Question:How Can I Share My Statement of Accomplishment on LinkedIn?

Answer:

Log in to your DataCamp account and hover over your profile picture

SelectMy Learning Progress

Click on the track or course that you would like to share on LinkedIn

ClickViewto the right of your course to view your Statement of Accomplishment

Copy the URL of the Statement of Accomplishment

To Share on LinkedIn:

Log in to your LinkedIn account and navigate to your profile page

Navigate toLicenses & Certificatesand click on the + icon

Paste your DataCamp Statement of Accomplishment URL into theCredential URLfield

Specify DataCamp as the certification authority

The credential ID is the last part of the URL (it is a long string of numbers and letters)

Add the name of the certificate, and clickSave!

More information on adding LinkedIn Certification can be found on the LinkedInHelp Center.

Article

Question:Are There Statements of Accomplishment For Projects?

Answer:

DataCamp does not currently provide Statements of Accomplishment for Projects.However, Projects completed on DataCamp can be added to your GitHub (or any other) portfolio. You can download the notebook at any time by clicking File / Download As / Notebook (.ipynb). Learn more, here.

Article

Question:Are There Statements of Accomplishment For DataCamp Signal Assessments?

Answer:Currently, wedon'tissue certificates for assessment completions.

Article

Question:Are there Statements of Accomplishment for Mobile Courses?

Answer:Statements of Accomplishment are only available upon completion of Courses (or Tracks) on the desktop version. We do not offer Statements of Accomplishment upon completion of mobile courses.

Article

Question:Can I Purchase A Statement of Accomplishment?

Answer: Once you purchase a DataCamp subscription, you have access to all of our courses. To earn a Statement of Accomplishment, you need to complete a course.

Article

Question:How Can I Add my Name To My Certificate?

Answer: DataCamp uses the First and Last name you entered your account settings to populate the name on your statement of accomplishment.

To change or add your name to your certificates, you will need to update your name in your account settings then clickSave. It may take up to 24 hours for the change to be reflected in your certificates.

Article

Question:Where do I Download Statements of Accomplishment for Tracks?

Answer:

From yourHome Page, hover over your Profile icon at the top right corner, and click onMy Learning Progress.

Scroll down until you seeCompleted Tracksandclick on a complete track to open it

Once you're on a completed tracks page you'll see theViewoption on the right-hand side of the page (see below for a screenshot). ClickViewto be redirected to your track certificate page.

Click the download button in the upper-right-hand corner of the certificate page.

If the above steps still don't resolvethe problem, please reach out directly to the DataCamp Help Desk for further assistance.

Article

Question:Can I Customize My Certificate?

Answer: Certificates cannot currently be customized to include supplementary information.

Article

Question:I Completed My EdX Course, So Where Is My Certificate?

Answer:As part of our integration with edX, it is intended for course completion and certificates to only appear on the edX side, and not DataCamp if the course was completed on edX's platform.

In order to view your course completion or certificate, you must navigate directly to edX. You can find more information on how access statements of accomplishment from edX HERE.

Article

Question:Where can I download My Statement of Accomplishment For 'Querying with Transact-SQL'

Answer:If this course was completed via edX then your certificate or completion progress would not appear in DataCamp:

As part of our integration with edX, it is intended for course completion and certificates to only appear on the edX side, and not DataCamp if the course was completed on edX's platform.

Article

Question:Can I Access Statements of Accomplishment After My Subscription Has Expired?

Answer:Yourcompletedprogresswillnotbedeleted,butyoudonthaveaccessto the contentwhilethesubscriptionisexpired.Youwouldneedto resubscribe toaccessthem.

Question:

I started taking courses in one Track, but moved on to another Track. Do I have to re-take a course if I already finished it in another Track?

Answer:

The course will be automatically marked as "Completed" regardless of when or where you took it within DataCamp. If you enrollin a skill/career Track that contains the course, you don't need to re-take it.

Question:

How long can I pause my subscription?

Answer:

You can pause your account for 1, 2, or 3 months, but no longer than 3 months.

Background:

To pause your subscription:

Click on your profile photo or avatar

Click on your name

Click onSubscriptions

ClickStop Automatic Billing

5. Then choose how long you'd like to pause your subscription for. When the pause period ends, your subscription will automatically reactivate and your regular billing schedule will resume.

What happens when I pause my subscription?

Pausingsubscriptions (for monthly subscribers)takes effect from the next payment period. Therefore, your expiration date will not beextendedbypausingit.

You will not be billed for as long as your subscription is Paused. Your progress and account will not be deleted.

What happens if I need to pause my subscription for longer than 3 months?

If you wish topauseyour subscription formorethan3months, you could choose the "Cancel forever" option.

If you choose to pause your subscriptionForever, you will no longer be billed and will lose access at the end of the current subscription period.

Your progress will not be deleted, butyouwill not have access to premium content, including the courses you started, while your subscription is in the expired state. To reaccess those courses, you would have to resubscribe to DataCamp.

Can I unpause earlier than I selected?

You can reactivate your subscription anytime by selecting the Reactivate Nowbutton.

Question:

How do I view my subscription information?

Answer:

You can view your subscription information by following these steps:

Log into DataCamp

Hover over your profile photo or avatar

Click on your name

Select Subscription

Note:All DataCamp subscriptions are set to auto-renew and auto-bill by default. Unless you have selected the Stop Automatic Billing option, your account will auto-renew for the same period of time and you will be charged for the specified amount.

I was charged by DataCamp but I cannot find the subscription information from my Account Settings

If you continue to experience difficulty accessing your subscription information, please review the following Help article: .

Problem:

The spreadsheet course is being displayed in my local language. How can I change the language to English in Spreadsheet courses?

Solution:

The language settings are controlled directly by Google, not DataCamp in this case. You can change the default language of Google Sheets functions by following these steps:

Make sure youre set to a non-English language in Google Account settings.

On your computer, open a spreadsheet in Google Sheets.

ClickFile>Spreadsheet settings.

Under Display language, check Always use English function names to see functions in your display language.

ClickSave Settings.

Clear your browser cache and reopen the browser.

Or you can change the language setting directly on the exercise by following these steps:

On your computer, open the exercise. For example, https://campus.datacamp.com/courses/intermediate-spreadsheets-for-data-science/logic-errors?ex=4

ClickFile>Spreadsheet settings.

On theGeneraltab, selectEnglishat theDisplay Language

Question:

I am a university student, can I get DataCamp for free? If not, do you offer student discounts?

Solution:

We do not offer financial aid or promotional offers specifically for students. However, we do have a service called DataCamp for the Classroom. DataCamp for the Classroom allows professors to sign up for a premium DataCamp group at no charge. Professors can then add their students to the group at no charge as well.

DataCamps free classroom plan is an exclusive offer and requires an application to be submitted by the instructor of the class or other teaching staff involved. Student applications will be rejected.

As an academic professional, you can sign up your class for an entire semester for free via DataCamp for the Classroom. Learn more about Academic Groups here.

When you complete a course or track, DataCamp will provide a Statement of Accomplishment for you to download or share on Linkedin.Therearetwo ways to see your completed courses:

From the Homepage

Navigate to your homepage

Scroll to the bottom of the page

Click on theCompleted tab next toCourses in Progress

Scroll to the bottom of the page Statements of Accomplishment: Frequently Asked Questions

Your profile page:

Navigate to the top of your DataCamp page

Hover over your Profile Picture on the right-hand side

Click My Learning Progress

Click into the completed course

ClickDownload on the right-hand side

See the following Help Article for more certificate-related questions:

Problem:

I do not have a credit card but I do have a debit card, how do I pay for the subscription?

Solution:

At the moment, we only accept payment via credit card or PayPal at the time of purchase for individual users.

However, certain Visa/Master debit cards are still accepted because Visa/Master debit cards rely on their credit card network to process online, phone, and international transactions. Debit cards alone cannot support the online purchase, which generates a declined transaction.

The debit card's compatibility will depend on the bank's networks, so you might need to contact your bank to understand why your Visa debit card is declined.

Question:

I love DataCamp, but I only need to take one specific course. Is there a way for me to have access or pay just for that one course?

Answer:

At this time, there is not a way to purchase a specific course or chapter. The only two payment options for accessing DataCamp content are Monthly or Yearly subscriptions. More information can be found HERE.

If you know you are only interestedin one course, you can sign up for a monthly subscription and take that course or chapter, and cancel at any time. Keep in mind, there are other offerings in DataCamp outside of courses. For example, Projects. We recommend taking advantage of those options, in addition to the specific courses and chapters you are interested in.

Problem:

I completed a project; will I get a certificate for it?

Background:

DataCamp does not currently provide certificates for projects.

Solution:

However, projects completed on DataCamp can be added to your GitHub (or any other) portfolio. You can download the notebook at any time by clicking File / Download As / Notebook (.ipynb). Learn more, here.

A degree is a milestone, but a portfolio shows what you are currently capable of creating.Being able to show employers how you approach a problem from start to finish is invaluable.

Introduction

Your organization has access to dozens of features that allow you to up-level your DataCamp engagement. Below, you can find best practices and resources so your team can get the most out of the DataCamp platform, including the DataCamp mobile app, team assignments and more.

Best Practices Outline

Teams in Enterprise app

Assignments

Mobile

Webinars

Course recommendations

DataCamp Community page

Slack

Course/Product Feedback

Reaching out for help

Best Practices for Administrators

Teams in Enterprise app

As a member of a complex organization, you have the flexibility to match team structure to your business through Teams.

Some of the most popular use cases for Teams include segmenting members by different departments within your organization, by technologies or topics, skill level, business division, geographic region, etc.

For more information on Teams, access our Help Center article here.

Assignments

DataCamp Assignments allow you to guide your users to complete a specific course, chapter, or gain XP, and can be assigned to all users in your organization, or to specific individuals.

Assignments are one of many tools our customers leverage in an effort to transition from an unstructured learning environment to a more structured one. Having the ability to assign courses, chapters, and XP by a specific due date allows both administrators and users to add a layer of flexibility to the learning environment within DataCamp.

For more information on Assignments, access our Help Center article here.

Mobile

DataCamp mobile allows users to learn data science on the go, without an internet connection.

Courses are divided into 5-minute lessons that teach you one concept at a time. Each lesson gently introduces data science concepts that are optimal for bite-sized practice sessions and exercises.

If you are using the mobile application ( iOS or Android ), you can access your current lesson and the next lesson without an internet connection.

For a more thorough examination of DataCamp for Mobile, take a look at this blog post.

Webinars

Looking to further interact with the DataCamp community? Our DataCamp Webinars allow you to dive into recent DataCamp product releases, glean best practices from other customer partners and discover other relevant data science topics.

Reach out to your Customer Success Manager for more information on upcoming webinars or to have your organization partner on an upcoming webinar.

Webinars like this one are announced on the DataCamp Blog.

Course recommendations

Not sure where to start when it comes to courses? Check out these resources:

https://support.datacamp.com/hc/en-us/articles/360001550874-What-course-should-I-take-next-

https://support.datacamp.com/hc/en-us/articles/360001715014-What-are-tracks-and-how-do-I-choose-the-best-one-

DataCamp Community page

The DataCamp Community is a centralized place for all things data science. It is designed as a resource for reference material, data science news, and the like. Many of our successful customers point their users here as an additional data science resource.

News: Curated by both DataCamp team members and millions of our users, content here covers a wide range of data science material, and is up- or down-voted by the community, letting the most pertinent information surface first. We encourage all of our users to add to the community by leveraging the share an article functionality.

Podcast: Data Science is one of the fastest growing industries and has been called the Sexiest job of the 21st Century. But what exactly is Data Science? DataCamps DataFramed podcast host, Hugo Bowne-Anderson approaches this question from the perspective of what problems Data Science tries to solve instead of what definition fits it best.

Cheat Sheets: One of our most popular sections of the DataCamp Community, Cheat Sheets act as a one-stop-shop for your most common questions surrounding a variety of libraries and packages.

Open courses: As a growing community, weve opened up course creation to all of our users. Here, you can take courses created by fellow DataCampers, or create your own.

Blog: Directly from the team here at DataCamp, our blog is where we share our point of view and thoughts covering topics from why we started DataCamp, to our New Years resolutions, to context on new course launches.

Slack

The DataCamp Slack community is a place where both established, and up-and-coming Data Scientists interact to talk about the space, the technologies available, best practices, methodologies...everything and anything data science! More information can be found HERE.

Course/Product feedback

Your feedback is important to us. Our goal is to continue to better our service for you. The feedback form is a place where you can tell us what we can improve about the product or our course offering. You can do this by clicking HERE, or navigating to the Submit a Request form from the Help Center and selecting the Feature or Course idea categories. So tell us, what can we do to improve your experience with DataCamp?We appreciate your feedback and will use it to evaluate changes and make improvements to DataCamp.

Reaching out for help

You can contact the Support team by clicking on the Submit a Request button from the Help Center or clicking HERE. For non-Support related questions, you can always contact your Customer Success Manager directly. Were here to help!

What is DataCamp Signal?

DataCamp Signal is an adaptive assessment tool that accurately measures your data science skill level in Python and R. Each assessment takes about 10 minutes to complete. After completing an assessment, you will receive an assessment score and percentile ranking, your skill level, an overview of your strengths and skill gaps, and personalizedcourse recommendations for areas of improvement.

Click here to start an assessment in Python or R.

Problem:

Does DataCamp offer free courses? I would like to test the content out before committing to a subscription.

Answer:

If you would like to preview a course, you have the ability to complete the Introductory Chapter (first chapter) of all DataCamp courses. Premium DataCamp courses are only available in their entirety upon signing up for a subscription.

Additionally, you can access non-premium or Open Courses by navigating to the DataCamp Community and clicking on Open Courses.

Open Courses are courses developed by your fellow DataCamp learners and are available for everyone.

Note: Open Courses are not official DataCamp courses.

We will also temporarily have the following courses available at no cost:

Spreadsheets basics: https://www.datacamp.com/courses/spreadsheet-basics

Data Analysis with Spreadsheets: https://www.datacamp.com/courses/data-analysis-with-spreadsheets

Building Web Applications in R with Shiny: https://www.datacamp.com/courses/building-web-applications-in-r-with-shiny

Introduction to Spark in R using sparklyr: https://www.datacamp.com/courses/introduction-to-spark-in-r-using-sparklyr

Can I take an assessment more than once?

If you are a DataCamp subscriber, you can take any assessment as many times as youd like. For the best understanding of how your skills are progressing over time, we recommend allowing at least two weeks between attempts of each assessment.