-70
NPS
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Delta Dental of Washington
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About Delta Dental of Washington's Brand
We believe everyone deserves a healthy smile. It powers everything we do as we work to remove the barriers to oral health care. Among its major competitors, Delta Dental of Washington is ranked in 8th place for NPS while Humana is 1st, and UnitedHealth Group is 2nd.
Brand at a Glance
58%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.8/5
Customer Service
Delta Dental of Washington Ranking
- #4 / 4 of its competitors
Delta Dental of Washington NPS
Delta Dental of Washington's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether Delta Dental of Washington's customers would recommend using the product based on a scale of -100 to 100.
Delta Dental of Washington Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
Delta Dental of Washington NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Sep 2023 -80 | Sep 2023 | -80 |
Dec 2023 -51 | Dec 2023 | -51 |
Mar 2025 -57 | Mar 2025 | -57 |
Jul 2025 -66 | Jul 2025 | -66 |
Oct 2025 -70 | Oct 2025 | -70 |
How Other Brands Compare
Delta Dental of Washington is ranked #4 for NPS among its competitors. Humana and UnitedHealth Group come in first and second, with MetLife coming in at third.
Delta Dental of Washington |  UnitedHealth Group |  Humana |  MetLife | |
| Global Ranking | #- | #198 | #300 | #- |
| NPS | -70 | -13 | 2 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $344.29B | $53.34B | $54.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delta Dental of Washington NPS by Ethnicity
Delta Dental of Washington's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Delta Dental of Washington NPS vs. Competitors
Compared to its competitors, Delta Dental of Washington's NPS is rated right below Aetna.
Delta Dental of Washington Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Delta Dental of Washington users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delta Dental of Washington Customer Loyalty Score by Ethnicity
Delta Dental of Washington's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Delta Dental of Washington.
70
out of 100
Caucasian
Delta Dental of Washington Customer Loyalty vs. Competitors
Compared to its competitors, Delta Dental of Washington's Customer Loyalty score is rated right above Guardian Insurance, and is preceded by Premera Blue Cross.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MetLife | 79% |
| Humana | 76% |
| UnitedHealth Group | 69% |
 | Willamette Dental Group | 66% |
 | Aetna | 62% |
 | Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 60% |
 | Premera Blue Cross | 59% |
| Delta Dental of Washington | 58% |
 | Guardian Insurance | N/A |
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Delta Dental of Washington Product Quality
2.4/5
Delta Dental of Washington has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Delta Dental of Washington Product Information
Delta Dental of Washington’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.deltadentalwa.com
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Delta Dental of Washington Product Quality
Delta Dental of Washington's Product Quality score was rated highest by Caucasian customers.
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Ranked Delta Dental of Washington Product Quality the Highest
Delta Dental of Washington Product Quality Score by Ethnicity
Delta Dental of Washington's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Delta Dental of Washington.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Delta Dental of Washington Product Quality vs. Competitors
Compared to its competitors, Delta Dental of Washington's Product Quality score is rated right above Aetna, and is preceded by Willamette Dental Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3/5 |
| UnitedHealth Group | 2.9/5 |
| MetLife | 2.9/5 |
| Premera Blue Cross | 2.8/5 |
| Willamette Dental Group | 2.8/5 |
| Delta Dental of Washington | 2.4/5 |
| Aetna | 1.6/5 |
| Guardian Insurance | N/A |
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Delta Dental of Washington Pricing
Delta Dental of Washington ROI & Value For Money
2.4/5
Delta Dental of Washington has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Delta Dental of Washington ROI
Delta Dental of Washington's ROI score was rated highest by Caucasian customers.
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Ranked Delta Dental of Washington ROI the Highest
Delta Dental of Washington ROI Score by Ethnicity
Delta Dental of Washington's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Delta Dental of Washington.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Delta Dental of Washington Pricing vs. Competitors
Compared to its competitors, Delta Dental of Washington's ROI score is rated right above Aetna, and is preceded by Willamette Dental Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| UnitedHealth Group | 2.9/5 |
| Premera Blue Cross | 2.9/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 2.9/5 |
| MetLife | 2.8/5 |
| Willamette Dental Group | 2.6/5 |
| Delta Dental of Washington | 2.4/5 |
| Aetna | 1.5/5 |
| Guardian Insurance | N/A |
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Delta Dental of Washington Customer Satisfaction (CSAT)
Delta Dental of Washington Customer Satisfaction (CSAT) Score
33 / 100
Delta Dental of Washington has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delta Dental of Washington Customer Satisfaction
Delta Dental of Washington's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Delta Dental of Washington Customer Satisfaction the Highest
Delta Dental of Washington Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Delta Dental of Washington's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Delta Dental of Washington.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Delta Dental of Washington Customer Satisfaction vs. Competitors
Compared to its competitors, Delta Dental of Washington's Customer Satisfaction score is rated right above Aetna, and is preceded by Premera Blue Cross.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 67% |
| Humana | 56% |
| MetLife | 52% |
| UnitedHealth Group | 49% |
| Willamette Dental Group | 43% |
| Premera Blue Cross | 38% |
| Delta Dental of Washington | 33% |
| Aetna | 14% |
| Guardian Insurance | 0% |
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Delta Dental of Washington Customer Service
2.8/5
Delta Dental of Washington has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Delta Dental of Washington's Customer Service
Address
400 Fairview Ave N Suite 800, Seattle, WA 98109
Website
http://www.deltadentalwa.com
Phone Number
(206) 522-1300
Quick Insights into Delta Dental of Washington Customer Service
Delta Dental of Washington's Customer Service score was rated highest by Caucasian customers.
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Ranked Delta Dental of Washington Customer Service the Highest
Delta Dental of Washington Customer Service Score by Ethnicity
Delta Dental of Washington's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Delta Dental of Washington.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Delta Dental of Washington Customer Service vs. Competitors
Compared to its competitors, Delta Dental of Washington's Customer Service score is rated right above MetLife, and is preceded by Premera Blue Cross.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3.3/5 |
| Humana | 3.2/5 |
| UnitedHealth Group | 2.9/5 |
| Premera Blue Cross | 2.9/5 |
| Delta Dental of Washington | 2.8/5 |
| MetLife | 2.7/5 |
| Willamette Dental Group | 2.6/5 |
| Aetna | 1.5/5 |
| Guardian Insurance | N/A |
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Delta Dental of Washington as an Employer
4.5/5
Delta Dental of Washington has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of Delta Dental of Washington
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Delta Dental of Washington scored a -70 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Delta Dental of Washington would recommend the brand to a friend. ENPS measures how likely Delta Dental of Washington employees would recommend working at Delta Dental of Washington to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
