Destination Pet Claimed Company
Destination Pet is a nationwide community of skilled and passionate pet professionals dedicated to providing total pet health care. Through our innovative Connected Care approach, we’ve created a network of experts across all pet and vet care services making it easy for our clients to give their pets the best lives possible. read more
I took on a failing center that had a plethora of issues to fix from a mice infestation to a toxic unruly staff. I received very minimal assistance with this. I’ve made amazing progress but there’s so much more to be done but the company just keeps cutting hou
Briefly describe your overall experience at your company
Not well put together. All talk without effective implementation. And very little follow through. The company is purchasing centers too quickly without having a solid foundation. Often times management makes unrealistic decisions that do not align with company financial goals such as labor.
What needs to change to make the company culture better?
Practice what you preach. Actually adhere to company values.
What's going wrong and how can it be improved?
Assist centers on an individual basis. Hire more RMs. Ours is spread too thin and cannot give the attention necessary to my region's centers.
What does the leadership team need to get better at?
Practicing what they preach. Actually adhering the to the pillars they constantly talk about it. Following through, lots of lofty goals but no completion. Improve on quality of care.
What do your coworkers need to improve and how could you work together better?
Leadership/corporate support in implementing SOPs to set team up for success. A center manager can only supervise so much solo. Especially at high volume center. Hiring quality candidates is also difficult because pay is so low.
Why do you feel undervalued and what would make you feel better about your compensation?
I got a tiny 2% raise after pulling my center out of the gutter with little assistance from management. I fixed labor, brought customers back, was profitable, among other achievements. I am salaried and feel taken advantage of especially if I need to work OT.
Why do you feel undervalued and what would make you feel better about your compensation?
I got a tiny 2% raise 2 months late (from my 1 year). My RM accidentally set the raise to be active for the next pay period rather than the current (like my associates were receiving). When I asked if this could be changed she said ?
What does the leadership team need to get better at?
Follow through. In terms of company values - walk the talk. It's all hot air. Many centers are struggling with little assistance. The company is expanding too fast without putting the time into individual centers that are struggling. The one size fits all approach is not working. Centers need help.
What needs to change to make the company culture better?
Assist centers on an individual basis. The one size fits all approach has not worked. Send out an implementation specialist who will be at centers for a few weeks at least. We had one come for a few hours who made some vague suggestions without considering labor, logistics, etc. Totally unrealistic.
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