Destination Pet Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
The morale is great. Very sensitive to each other's needs. Professionally and personally.
Review from Customer Success Dept
Other than the hourly wage and its unfairness, I am very satisfied with my experience.
Review from Customer Success Dept
What do you like best about the leadership team?
Push you to be your best, supportive, assertive, focused, driven, give praise when praise is due, gives feed back good or bad but overall ultimately gives motivation to be the best you can in your role.
Review from Customer Success Dept
I like the innovative ideas they've worked to implement into the company this year. I also believe a lot of the leadership team truly cares about animals, which is so important to me!
Review from Customer Success Dept
they get back to me fast.
Review from Customer Success Dept
They are always available, motivated, and listen.
Review from Customer Success Dept
My leaders have been very supportive and caring with me. I had some issues with my first position as CSR and she (Brianna Bryce) found me a position that is more accommodating to me and my physical needs. I am very appreciative. My new manager TJ Shaw is also very supportive with my well being
Review from Customer Success Dept
What does the leadership team need to get better at?
we haven't seen much of the leadership team from cooperate except when they are on their way out. make time to listen to each team member. we are the ones out on the front line. all the changing systems make our everyday workflow more complicated than needs to be
Review from Customer Success Dept
Increasing pay to at least match the rate of inflation and give more assistance to existing facilities as opposed to prioritizing acquisition of new facilities.
Review from Customer Success Dept
Leadership team needs to work on responsiveness to emails. They need to make their goals clear to managers while setting reasonable expectations.
Review from Customer Success Dept
Investing more in existing facilities that need help rather than focusing solely on acquiring new facilities. Many of the existing facilities have the potential for exponentially more revenue, but need more hands-on assistance via funding and staffing.
Review from Customer Success Dept
Open communication and understanding when clinics are short staffed and cannot provide services to regional managers as soon as they demand them. And I do mean DEMAND them. It's always a strict timeline for a task that MUST be done!
Review from Customer Success Dept
What is the best part about your compensation package?
good health benefits, 401k and pet perks
Review from Customer Success Dept
I like the insurance for pets
Review from Customer Success Dept
I'm able to be actively involved and have a variety of options
Review from Customer Success Dept
Health Care is great. I like being able to insure my pets as well, and Pet Perks is a really wonderful resource I use often.
Review from Customer Success Dept
The flexibility of my work time
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I believe that I exceed expectations at my center. I've been with the company less than two years, and in that time I've been promoted twice, and made numerous fundamental changes. I have taken on more responsibility than my current salary accurately reflects.
Review from Customer Success Dept
Benefits are great! However, the hourly paid wage here at Exceptional Pets-Maricopa is under what everyone is making around us at other facilities. EP-Maricopa has grown and is very busy. There are people not getting the same pay for the same job and they have been here longer. Raise hourly wage
Review from Customer Success Dept
I have worked in this field for over 20 years we always got Christmas bonuses. the office was offered once in the two+ years $150 for a holiday party we have 7 people here not even enough to go out
Review from Customer Success Dept
Even though I have had a GM for the last year, the majority of the workload has been on me. Our RM is aware and has been handling it.
Review from Customer Success Dept
More pay to compensate for increased cost of living.
Review from Customer Success Dept
What are some of the best things about your team?
Amazing, always give 100%, willing to help out and supportive
Review from Customer Success Dept
We have a lot of people who are natural caretakers and really are in the right industry. Teaching people about dog behavior and how to better interact/communicate with dogs is one of my passions. Its nice when people have a natural ability to work with.
Review from Customer Success Dept
my core team are always there to help
Review from Customer Success Dept
Forward thinkers, helpful, considerate and diverse and open.
Review from Customer Success Dept
The team is very supportive but under paid.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Destination Pet yet.
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What is most positive about the culture and environment at your company?
pet obsessed, team work, great leadership
Review from Customer Success Dept
I believe a lot of people truly want to help each other at our center. I've tried to unite the team with knowledge of one anothers positions so everyone is able to help when needed. I know we have employees who are close outside of work.
Review from Customer Success Dept
knowing that we still have a family envirominty
Review from Customer Success Dept
Being part of a team, communication
Review from Customer Success Dept
An accepting and supportive environment
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
working along side like minded individuals
Review from Customer Success Dept
Working in the pet industry has opened some new doors for me. I believe I've truly found one of my professional passions in working with dogs. Being able to help dogs & help their owners to better understand the dog in front of them makes me very happy. I love spending time with all the dogs!
Review from Customer Success Dept
when my staff is happy
Review from Customer Success Dept
Dogs and their well being
Review from Customer Success Dept
Helping the animals and earing money.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Nothing is going wrong, per se, other than pay increases not matching inflation rates and increased cost of living, but 95% of the people I've known in this company are here for the paycheck, not because of passion or desire.
Review from Customer Success Dept
I just mean that I would rather be at home but that is nothing personal about the job
Review from Customer Success Dept
Better communication between center staff members and support staff. Also better compliance reinforcement.
Review from Customer Success Dept
More pay, more assistance to the facilities that need it most.
Review from Customer Success Dept
we need adequate staffing and more understanding from upper management. adequate pay is also needed
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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