DispatchHealth Employee Reviews
Out of 526 DispatchHealth employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping DispatchHealth improve their work culture. The Operations team, with 88% positive reviews, reports the best experience at DispatchHealth compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I feel satisfied in my ability to make a meaningful difference
Review from Marketing Dept
Review from HR Dept
What do you like best about the leadership team?
Depth of knowledge, some of the smartest minds in medicine! And very creative, it's refreshing to work with out of the box thinkers.
Review from Marketing Dept
Authentic, consistent and mission driven
Review from Operations Dept
Engaged, empathetic, and responsive. They have a clear vision on they want to scale and grow to positively impact the patient experience and elevate how quality health care is delivered at home.
Review from Operations Dept
welcoming and approachable to all team members
Review from HR Dept
Leadership is personable and will listen, but sometimes the lines get so blurred that professionalism and seriousness get compromised. Favorites can be obvious at times.
Review from Operations Dept
What does the leadership team need to get better at?
Probably resigning is what they all should get better at. The leadership is toxic and greedy to a person. They could care less about the clinical employees in the field. Oh, and thanks for the cheap holiday gift made in China that is probably full of carcinogens.
Review from Operations Dept
Need more personable and less abrasive management. Care about employees more and actively demonstrate that with company policies and goals.
New job opportunities often but it seems you need to be friends with care management to be considered. Please consider job applicants who meet/exceed the requirements instead of skipping over them due to personal bias. Address toxic/hostile behaviors from supervisors the first time. Cliquish mgmnt
Review from Operations Dept
Be more aware of what's actually going on in the department. Seems that higher ups are getting farther and farther away from the employees. Be more approachable and don't depend on middle management for real answers.
Communication, positive reinforcement, follow up, follow through
What is the best part about your compensation package?
Flexible vacation and sick leave policy
Review from Marketing Dept
Flexibility along with improvement and richness of benefits year over year
Review from Operations Dept
Base salary and employee perks i.e. discounts for family parks and retail services
Review from Operations Dept
100% premium on medical, vision, and dental for me and my family
Review from HR Dept
Health/dental/vision insurance coverage is nice
Why do you feel undervalued and what would make you feel better about your compensation?
PTO for providers is a joke. You claim to be concerned about wellness because you think it sounds good. How about giving us some reasonable time off?
Review from Operations Dept
Pay is sufficient. Had higher offers elsewhere but I stay because I love the company and the job. I'm not aware of any opportunity for me to buy into the company.
I am part time, so answered no. If I am eligible for any benefits would gladly enroll. Don't know about retirement investments for part timers.
Review from Operations Dept
Training is rushed and unfocused. Things are always changing but hardly communicated so you are held to an evolving standard that you may not even be aware of. Mgmnt team is not open to being questioned. There is a some but not all mentality when correcting employees so cozy up to mgmnt
Review from Operations Dept
My position should be an hourly position. It was ok at first but I'm putting in some serious hours and not being reimbursed for them.
What are some of the best things about your team?
Inclusive, and welcoming of opinion.
Review from Marketing Dept
Hard working, driven, mission oriented, balanced
Review from Operations Dept
Collaborative. Actively participate to generate creative solutions.
Review from Operations Dept
Work together to achieve ambitious goals
Review from HR Dept
The team is very supportive and knows how to have fun. I feel valued and that people want to get to know me beyond the day to day of the job.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
When I transferred to nsh, there was a ton of tension, and it was very shady and toxic. Heidi has done an amazing job to listen and make the culture better. New staff has come on and they seem have values, and take pride in their job. It has improved, but we still have a few sour apples.
Coworkers are fine. Not much feedback.
Review from HR Dept
What is most positive about the culture and environment at your company?
autonomy to get the job done
Review from Marketing Dept
High energy. Smiles. Optimistic about growth and progress.
Review from Operations Dept
team members care about you as a whole person, not just your work
Review from HR Dept
There is real cultivation of encouragement and celebrating everyone's personal wins.
Review from Operations Dept
We help each other out, work hard, and have a lot of fun. Good working relationships and friendships are common here.
What needs to change to make the company culture better?
Hire an HR department that isn't hostile to the employees.
Review from Operations Dept
Stop structuring goals around speeding up visits and stop eliminating team bonding time. Demonstrably value your employees as people.
More time off. Stop sending to homes of inappropriate patients, management here spends a lot of time gossiping behind backs and talking about employees to peers
More value on retention, market wages, of your highly akilled APPs, room for advancement, better bonus pay. If DH want OT or extra shifts 1.5x regular pay is standard, often my other groups offer 2x pay rate. Travel being compensated is expected and should be referred to as part of the bonus pay.
Incitive bonus or trips so you can keep your employer engaged in work and be proactive
What did you like most about the interview process?
Doing a shadowing day "ride along" to see if I like it
I was able to spend a few hours tagging along with a team to see how things operate.
Review from Operations Dept
It felt like a conversation with a fellow employee, as ifninhad worked withbthem for years, even while answering the "difficult" questions, theyndidnt feel difficult at all.
Review from Operations Dept
It was casual and virtual
Review from Operations Dept
The decision was made quickly and the recruiter was very responsive. The recruiter reached out and suggested I was a better fit for another role, I interviewed with the hiring manager and was offered the job within a week. That speed gave me confidence in the team and myself.
Review from Marketing Dept
What would you improve about your company's interview process?
4-5 interviews is excessive for a mid manager role
Review from Marketing Dept
What makes you most happy at work?
I feel confident in my contribution to the company but also the community the company serves
Review from Marketing Dept
The brand and what is stand for.
Review from Operations Dept
being able to impact the future of healthcare
Review from HR Dept
Seeing patients in their homes. Have always enjoyed doing housecalls as a PA and PCP. This is one step further
Review from Operations Dept
Helping people and providing excellent empathetic medical care
What's going wrong and how can it be improved?
We see patients who are inappropriate for acute care in the homes. The screeners need more training and need to be medical professionals. Call the provider who will actually see the patient to do the screen, not someone in anothermarket.
Too many leaders and not enough worker ants
Our team is overallocated and under supported. I have historically been given "deliverables" that are not possible and simply lack the resources. I do not get reasonable time with my supervisor as they are more focused on their areas of interest rather than all programs in their purview
Pay us better. Quit having placing people in management roles that are nasty people
What do you like best about your company?
What we are doing in revolutionary in healthcare
Review from Operations Dept
What would you most like to see improved at your company?
More of an inviting culture and atmosphere. Opportunities to grow without needing all the personal connections. Less of a clique environment from management
Review from Operations Dept