D-
50/100
Comparably Awards
Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, read more
Dunkin' Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
My regular customers, i look forward to seeing them and their interactions.
Review from Sales Dept
Helping people community service that's what it feels like
Making the customers happy and satisfied with my service to them
The team members, we work as a family.
Review from Sales Dept
the customers for the most.
Review from Customer Success Dept
I like the company and message they send out. Our specific franchise motto was that 'People are better being here' I think, but it was along those lines. I believe that was true, this franchise employees friendly, hard working people that assist them in holding true to that promise.
Review from Sales Dept
When everyone is working together to do things we'll and make sure the customers are taken care of properly
My confideince in ny performance
Review from Customer Success Dept
Making customers happy and serving them the best possible service
Review from Sales Dept
My coworkers and the customers other than the management this story would be a 10/10
The amount of tips recived
What makes me most happy at work is seeing my favorite regulars and having a conversation with them about their day.
Review from Sales Dept
My best friend works with me.
Knowing that i do my best to keep customers happy
To be honest, The customers they're so understanding sweet just making them happy
When everyone is working as a team and keeping the vibe of the place happy not aggressive.
The customers are the best part
Review from Sales Dept
I am most excited about opening the store . I prepare everything with care and within standard. Getting to display the food and snacks , and greeting my regulars making light conversation to brighten both our days . Showing them its more than a transaction
Review from Customer Success Dept
I love cashing people out and making the sandwiches oh I also love prep
Review from Sales Dept
Seeing all of us working together as a team when Steve is there n not being yelled at or harassed. This is when the new manager isn't there
What's going wrong and how can it be improved?
The way things are going is into the ground
Quality of the product we sell
The management level from General Manager to District Managers all work together to use the employees to their advantage then pay off certain staff that does them favors when they don't want to do the work.
New leadership better leadership this leadership team needs education
The manger needs to be training again,her customer service skills need to be worked on
Dunkin treats, their employees terribly, and if we got paid more, we would be much happier and willing to work harder if there were better incentives
They could care about everyone not just drive through and maybe care more about people situation especially if you know it before you are hired there
I think they need to be look at by HR
The schedules, the leadership, the lack of training for new employessa re hust a fee things.
Review from Sales Dept
some of my coworkers back talk the customers who do not treat us well and it does not end well
Training and pay and support
The general manager talks down to everyone and calls us names .
Most costumers complain on wrong orders..and long waits at store
The managment is terrible and no one from the company asks for our opinons about anything. We, the workers, are the only reason customers come in and are able to get their drinks/food and without us no one would get anything.
The customers aren't the problem for the most part
New management is needed. Better workers are needed. Some more rules and maybe some meetings on how to treat each other are needed because some people missed that lesson in pre-school.
Orders always getting messed up, bad customer service, bad cleanliness, and machines are always breaking. Better concentration may make orders more acurate. cleaning more often, and treating customers better.
Gm or big bosses need to pay close attention on there managers
Review from Sales Dept
Always out of stock of at least 4 things a day and customers blame us instead of the people actually responsible and if they complain its our fault and we get written up for things outside of our control
Manager needs to be replaced with a few other employees
Review from Operations Dept
What do you like best about your company?
Friendly, comfortable , inviting, cleaniness & convenient
Customers
Marketing
Review from Admin Dept
What would you most like to see improved at your company?
More employees for our company
More drinks to choose from
Review from Sales Dept
Self worth
Review from Design Dept
Position to grow as I continue to work for the company(shift leader..)
Review from Sales Dept
Management
Benefits
Review from Admin Dept
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