-10
NPS
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DXC Technology
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About DXC Technology's Brand
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC. Among its major competitors, DXC Technology is ranked in 7th place for NPS while Wipro Limited is 1st, and Accenture is 2nd. Overall, DXC Technology has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.57B
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
DXC Technology CMO
Executive VP and Chief Marketing and Communications Off
Brenda Tsai is executive vice president and chief marketing and communications officer for DXC Technology. She is responsible for advancing and positioning the DXC brand and offerings, leading the global marketing and communications team, engaging key stakeholders and influencers, and contributing to the company’s growth.
DXC Technology Ranking
- #4 / 4 of its competitors
DXC Technology NPS
DXC Technology's Net Promoter Score (NPS) is a -10 with 39% Promoters, 12% Passives, and 49% Detractors. Net Promoter Score tracks whether DXC Technology's customers would recommend using the product based on a scale of -100 to 100.
DXC Technology Overall NPS
| 39% | Promoters |
|---|---|
| 12% | Passives |
| 49% | Detractors |
DXC Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -32 | Nov 2023 | -32 |
Jan 2024 -31 | Jan 2024 | -31 |
Feb 2024 -29 | Feb 2024 | -29 |
Apr 2024 -28 | Apr 2024 | -28 |
May 2024 -26 | May 2024 | -26 |
Jul 2024 -28 | Jul 2024 | -28 |
Oct 2024 -26 | Oct 2024 | -26 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -12 | Feb 2025 | -12 |
Mar 2025 -9 | Mar 2025 | -9 |
Apr 2025 -11 | Apr 2025 | -11 |
Jul 2025 -10 | Jul 2025 | -10 |
How Other Brands Compare
DXC Technology is ranked #4 for NPS among its competitors. Accenture and Cognizant Technology Solutions come in first and second, with HP Inc. coming in at third. Among those competitors, it is the lowest valued company behind Accenture.
DXC Technology |  Accenture |  HP Inc. |  Cognizant Technology Solutions | |
| Global Ranking | #- | #124 | #180 | #423 |
| NPS | -10 | 20 | 0 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $6.57B | $168.12B | $39.95B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DXC Technology NPS by Gender
Male customers rated DXC Technology's NPS 17 points higher than Female customers.
Male
9
DXC Technology's NPS was rated 9 by Male customers on Comparably.
50%
Promoters
9%
Passives
41%
Detractors
Female
-8
DXC Technology's NPS was rated -8 by Female customers on Comparably.
42%
Promoters
8%
Passives
50%
Detractors
DXC Technology NPS by Ethnicity
DXC Technology's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -51 | Other | -51 |
DXC Technology NPS by Age
DXC Technology's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
DXC Technology NPS by Usage
DXC Technology's NPS was rated the highest by customers who have used DXC Technology's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -54 | 2 to 5 Years | -54 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 54 | Over 10 Years | 54 |
DXC Technology NPS vs. Competitors
Compared to its competitors, DXC Technology's NPS is rated right above ATOS, and is preceded by HP Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Wipro Limited | 28 |
| Accenture | 20 |
 | HPE | 20 |
 | Infosys | 15 |
| Cognizant Technology Solutions | 5 |
| HP Inc. | 0 |
| DXC Technology | -10 |
 | ATOS | -100 |
DXC Technology Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of DXC Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DXC Technology Customer Loyalty Score by Gender
Female customers rated DXC Technology's Customer Loyalty score 15% higher than Male customers.
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Male
78%
Yes
Female
93%
Yes
DXC Technology Customer Loyalty Score by Ethnicity
DXC Technology's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DXC Technology.
84
out of 100
Caucasian
78
out of 100
Hispanic or Latino
93
out of 100
Asian or Pacific Islander
70
out of 100
Other
DXC Technology Customer Loyalty Score by Age
DXC Technology's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
36-40 78% | 36-40 | 78% |
41-45 80% | 41-45 | 80% |
46-50 74% | 46-50 | 74% |
51-55 87% | 51-55 | 87% |
56-60 82% | 56-60 | 82% |
DXC Technology Customer Loyalty Score by Usage
DXC Technology's Customer Loyalty score was rated the highest by customers who have used DXC Technology's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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DXC Technology Customer Loyalty Score by Industry
DXC Technology's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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DXC Technology Customer Loyalty vs. Competitors
Compared to its competitors, DXC Technology's Customer Loyalty score is rated right above ATOS, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
| HPE | 79% |
| HP Inc. | 73% |
| Accenture | 71% |
| DXC Technology | 71% |
| ATOS | 10% |
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DXC Technology Product Quality
2.9/5
DXC Technology has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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DXC Technology Product Information
DXC Technology’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated DXC Technology's product the highest. Reviewers from the Aerospace and Aviation industry rated DXC Technology the lowest at 2.
- Website
- http://www.dxc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into DXC Technology Product Quality
DXC Technology's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked DXC Technology Product Quality the Highest
Ranked DXC Technology Product Quality the Lowest
DXC Technology Product Quality Score by Gender
Male customers rated DXC Technology's Product Quality score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
DXC Technology Product Quality Score by Ethnicity
DXC Technology's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.8 | Other | 1.8 |
DXC Technology Product Quality Score by Age
DXC Technology's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.2 | 26-30 | 3.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 4 | 41-45 | 4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 2.5 | 56-60 | 2.5 |
DXC Technology Product Quality Score by Usage
DXC Technology's Product Quality score was rated the highest by customers who have used DXC Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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DXC Technology Product Quality Score by Industry
DXC Technology's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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DXC Technology Product Quality vs. Competitors
Compared to its competitors, DXC Technology's Product Quality score is rated right above ATOS, and is preceded by HP Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Wipro Limited | 3.9/5 |
| HPE | 3.9/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| HP Inc. | 3.2/5 |
| DXC Technology | 2.9/5 |
| ATOS | 1.5/5 |
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DXC Technology Pricing
DXC Technology ROI & Value For Money
2.8/5
DXC Technology has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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DXC Technology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from DXC Technology.
Quick Insights into DXC Technology ROI
DXC Technology's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked DXC Technology ROI the Highest
Ranked DXC Technology ROI the Lowest
DXC Technology ROI Score by Gender
Male customers rated DXC Technology's ROI score 0.3 stars higher than Female customers.
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Male
3.1/5
Female
2.8/5
DXC Technology ROI Score by Ethnicity
DXC Technology's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2 | Other | 2 |
DXC Technology ROI Score by Age
DXC Technology's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.9 | 26-30 | 2.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.5 | 51-55 | 3.5 |
56-60 2.5 | 56-60 | 2.5 |
DXC Technology ROI Score by Usage
DXC Technology's ROI score was rated the highest by customers who have used DXC Technology's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DXC Technology ROI Score by Industry
DXC Technology's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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DXC Technology Pricing vs. Competitors
Compared to its competitors, DXC Technology's ROI score is rated right below ATOS.
| COMPANY | Pricing Score | |
|---|---|---|
| Wipro Limited | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| HPE | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| HP Inc. | 3.1/5 |
| ATOS | 3/5 |
| DXC Technology | 2.8/5 |
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DXC Technology Customer Satisfaction (CSAT)
DXC Technology Customer Satisfaction (CSAT) Score
48 / 100
DXC Technology has an overall Customer Satisfaction score of 48 rated by its users and customers.
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Very Satisfied
36%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DXC Technology Customer Satisfaction
DXC Technology's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.
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Ranked DXC Technology Customer Satisfaction the Highest
Ranked DXC Technology Customer Satisfaction the Lowest
DXC Technology Customer Satisfaction Score by Gender
Male customers rated DXC Technology's Customer Satisfaction score 18 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 33% |
38 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 62% |
DXC Technology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DXC Technology's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
DXC Technology's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
DXC Technology's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
DXC Technology's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
DXC Technology Customer Satisfaction Score by Age
DXC Technology's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 33% |
DXC Technology Customer Satisfaction Score by Usage
DXC Technology's Customer Satisfaction score was rated the highest by customers who have used DXC Technology's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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DXC Technology Customer Satisfaction Score by Industry
DXC Technology's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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}DXC Technology Customer Satisfaction vs. Competitors
Compared to its competitors, DXC Technology's Customer Satisfaction score is rated right above ATOS, and is preceded by HP Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| HPE | 78% |
| Infosys | 77% |
| Accenture | 75% |
| Cognizant Technology Solutions | 64% |
| HP Inc. | 53% |
| DXC Technology | 47% |
| ATOS | 0% |
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DXC Technology Customer Service
2.8/5
DXC Technology has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About DXC Technology's Customer Service
Address
Ashburn, VA 20147
Website
http://www.dxc.com
DXC Technology's Social Links
Quick Insights into DXC Technology Customer Service
DXC Technology's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked DXC Technology Customer Service the Highest
Ranked DXC Technology Customer Service the Lowest
DXC Technology Customer Service Score by Gender
Male customers rated DXC Technology's Customer Service score 0.5 stars higher than Female customers.
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Male
3.2/5
Female
2.7/5
DXC Technology Customer Service Score by Ethnicity
DXC Technology's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 1.9 | Other | 1.9 |
DXC Technology Customer Service Score by Age
DXC Technology's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.1 | 26-30 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.6 | 51-55 | 3.6 |
56-60 2.5 | 56-60 | 2.5 |
DXC Technology Customer Service Score by Usage
DXC Technology's Customer Service score was rated the highest by customers who have used DXC Technology's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DXC Technology Customer Service Score by Industry
DXC Technology's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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DXC Technology Customer Service vs. Competitors
Compared to its competitors, DXC Technology's Customer Service score is rated right below ATOS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| HPE | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| HP Inc. | 3/5 |
| ATOS | 3/5 |
| DXC Technology | 2.8/5 |
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DXC Technology as an Employer
4.6/5
DXC Technology has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of DXC Technology
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DXC Technology scored a -10 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of DXC Technology would recommend the brand to a friend. ENPS measures how likely DXC Technology employees would recommend working at DXC Technology to a friend.
Net Promoter Score
-10
NPS Score
| 39% | Promoters |
|---|---|
| 12% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 48% | Promoters |
|---|---|
| 31% | Passive |
| 21% | Detractors |
