Faneuil Employee Reviews
Out of 154 Faneuil employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Faneuil improve their work culture. The Sales team, with 80% positive reviews, reports the best experience at Faneuil compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 30% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Great teamwork loved the experience
Open communication on work procedures
has patience and very kind
My direct manager, everyone else lies all the time.
Poor communication from anyone in charge, no one answers phone
What does the leadership team need to get better at?
Focusing tasks for the job
Treating employees like human beings
Review from Customer Support Dept
organization, active listening, empathy, care, being personable
Helping their employees with compassion.
Everything and they are fake
What is the best part about your compensation package?
Insurance, 401k, dental, vision, tickets @ work
The base salary is acceptable
th dental package is the one we use the most
there is a bonus just for attendance! would like more incentives.
Review from Customer Support Dept
The best part about compensation at faneuil is the amount of paid vacation.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Underpaid and with poor benefits. My wife's company gives poor benefits and they're better than what we get here at faneuil.
They shoud pay at least $20
Review from Customer Support Dept
clearly undervalued due to work experience and education level,
Just nicer people, and answers on why I have not received my pay.
Because they only care about their customer and not the employees. They over work you and underpay you to deal with rude stupid customers
What are some of the best things about your team?
camraderie and we will help each other without hesitation.
Creative, resourceful, empathetic, and effective.
Review from Customer Support Dept
All happy and very helpful
Review from Customer Support Dept
Some of the best thing is competition
very knowledgable and have a lot of experience.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
pay attention in their trainging. I believe that would be more likely to occur if we were fairly compensated for our time.
Everyone should talk and turn instead of all at once so that everybody can get accurate information and not everybody be talking and my supervisor talking about her super Fishel needs and what she does when she’s not at work would be precisely helpful and continuing for this company to grow and mo
team meetings + team workshop
Professional, sweet, and helpful to everyone
All the do workers were cool
What is most positive about the culture and environment at your company?
Working from home is the best
Open-door policy, leadership support, teamwork
Direct manager and supervisors care.
I guess some of the laid-back nature
we work at the beach so everyday is a day at the beach
What needs to change to make the company culture better?
Everything needs to be change . Just change the whole company because they are trash
Honest conversations across the board between management and the entities we contract with as well as management with the labor force. They need to find a unified message.
Lead by example and recognize and reward people more often.
Less strict on taking away benefits and the rules and more focused on employee recognition and encouragement.
Review from Customer Support Dept
What did you like most about the interview process?
The interview was conducted by my direct supervisor and she cares about her team, and it shows.
laid back effect of the interview. it was calm and friendly w/o any intimidating factors
Went through a temp agency, it was easy
Very informative and productive. Welcomed
Review from Customer Support Dept
The interview was very pleasant.
What would you improve about your company's interview process?
Did they take more time out to screen the employees
require the qualifications of the interviewers to be above and beyond the potential candidates in the first place, why is HR less qualified in every aspect than the lowest ranking customer service advocates
New management staff who know about the duties of the positions they are interviewing for.
Review from Customer Support Dept
What makes you most happy at work?
Working with collaborative team and supportive leadership
the staff/ admin are awesome to work with
I’m happy to learn something n
The fact that I get to do what comes natural to me, talking, troubleshooting, and helping others.
Review from Customer Support Dept
The people I work with
Review from Customer Support Dept
What's going wrong and how can it be improved?
New company all together starting from scratch
Never gonna happen, but care about the wellbeing of employees and customers. provide better compensation and benefits and more thourough training.
no organization, no clearly defined roles , no job stability or confidence (no one is proud to say you work here )
Rude customer, nothing you have to improve.
Long days when not very busy sitting in toll booth.
What do you like best about your company?
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What would you most like to see improved at your company?
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