Firstup Company Culture
Firstup Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.8/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Diversity
A+Executive Team
A+Happiness
A+Firstup CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Bill Schuh
90 /100
See More
Diversity at Firstup
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Firstup have rated Team, Leadership, and Manager as the highest categories they have scored
Women at Firstup
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at Firstup have rated Team, Happiness, and Leadership as the highest categories they have scored
Firstup eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
70
Firstup employees are 70% more likely to recommend Firstup as a great place to work
| 75% | Promoters |
|---|---|
| 20% | Passives |
| 5% | Detractors |
Working at Firstup
Working at Firstup is rated highly by 65 employees, across various culture dimensions. Firstup employees are most satisfied about CEO Rating, Compensation, and Executive Team categories, putting Firstup’s culture in the Top 5% compared to similar sized companies on Comparably. See below in detail how working at Firstup was rated by employees.
Overall Company Culture at Firstup
A+
Overall Company Culture at Firstup is rated A+
Last updated months ago
Top
5%
Firstup ranks in the Top 5% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Firstup Employee Reviews
Out of 287 Firstup employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Firstup improve their work culture.
| Positive Reviews | 98% |
|---|---|
| Constructive Feedback | 2% |
Positive Reviews From Firstup Employees
- What are some of the best things about your team?Our team is full of talented individuals with different backgrounds. I feel like we are all committed to helping each other out, jumping in when someone needs something and they are also funny, easy to work with and great people.
- What is the best part about your compensation package?I think the pay is fair and within market. The variable opportunity is also fair and is incentivizing to drive performance.
- What is most positive about the culture and environment at your company?We are a fully-remote organization with a few exceptions. I am used to working from home and comfortable managing my schedule and reaching out when I need something. The people here are really passionate about what we do and building great products and taking care of our customers.
Constructive Feedback From Firstup Employees
- What needs to change to make the company culture better?Think at the beginning of every year there is always change and churn and people feel unsettled.
- Why do you feel undervalued and what would make you feel better about your compensation?I was hired at the lower end of what I was told the expected salary for the position was, even though I have all the requisite background
- Why do you feel undervalued and what would make you feel better about your compensation?I think in comparison to the market, I think I'm a bit undervalued. I think just matching what the standards of the role are in my region would leave me satisfied.
Firstup Company Information
Firstup Company Overview
The world's first intelligent communication platform. Every company can now connect the employee experience ecosystem, personalize the employee journey, and get insights to improve engagement, productivity, and retention.
Firstup was founded in 2008 and its current CEO is Bill Schuh. Since its inception 18 years ago, Firstup has grown to 250 employees.
Firstup Mission, Vision & Values
Firstup Mission Statement
To improve the employee experience at every moment that matters, large and small.
Firstup Vision Statement
To make work better for every worker.
Firstup Values
- Every employee is an owner
- Leadership is in our build
- We win as a team
Sustainability and Corporate Social Responsibility at Firstup
At Firstup, we curate authentic connectivity which defines and creates a low-impact digital environment, sustainable global community and promotes successful resource management. These interwoven focuses reflect our corporate social responsibility pillars.
Firstup puts people first — our customers, our employees and our communities — with a commitment to environmental, social and community stewardship.
By redefining the digital employee experience we bring to life our commitments while optimizing our customers’ daily landscapes. We focus on efficiency governed by ethical principles of operations, furthering sustainable progress internally and for our customers. Our pillars of responsibility include: global community, digital environment and resource management. Each of these pillars has underlying initiatives to bring our sustainability commitment to life.
At Firstup, we are making a difference with the environment in a digital way.
1. Dedicated to a distributed workforce: Since many of our employees work from home, our distributed workforce reduces greenhouse gas emissions, fossil fuel consumption and energy usage. Although much of our workforce is distributed, when we head into the office, we subsidize eco-friendly ways to get there. Within our three offices, we also cut down on our footprint by offering recycling. We have also changed our approach to flying. We are purposeful and strategic - we avoid travel for a single event and find ways to make the moments we do travel productive and multi-functional.
2. Customer Awareness: By supporting digital engagement efforts across our customers , we are creating opportunities for customers to further meet their Corporate Social Responsibility KPIs and initiatives with clear, enterprise-wide communication, compliance and alignment. Helping our customers operate more sustainably through the facilitation of feedback loops, compliance-based communications, and operational improvements.
3. Redefining workforce communications: The Firstup platform is engineered to help our customers go digital. Reducing paper by just 10% in the U.S. alone can prevent the emission of 1.6 million tons of greenhouse gasses.
Firstup recognizes the importance of supporting the communities where our employees live and work. Every employee at Firstup is encouraged to give back to their local communities. Our paid designated volunteer days empowers employees to take time off to volunteer locally, and our Firstup Matching Funds program allows Firstup to support the charities our employees are passionate about. Employees can donate to the charities of their choosing, and in turn, Firstup will match their donations. Firstup also has a dedicated Community Chair on the DEIB Council planning both in-person and virtual community events to further give back to the community.
| Headquarter | 1 Montgomery St California City, CA 94104 United States of America |
|---|---|
| Website | firstup.io/ |
| Founding Date | 2008 |
| Company Status | Private |
| Jobs | firstup.io/company/careers/ |
| Social Sites |
Firstup employees are creating change and having fun while doing it. Check out the video of our employees sharing the "ONE" reason they come to work each day.
At Firstup, we have an employee-led DEIB Council that offers programs and thought leadership, with an overall mission to connect and communicate leadership's DEIB initiatives to the employee population. We recognize that the only way to make progress in DEIB is to make systematic change. That is why we also offer training, company-wide events and candid discussions and an annual engagement survey to ensure all voices are heard.
At Firstup, community means many things. It's the community we build at our company, it's the community we build in the many cities where we work and it's the community we cultivate with our customers. That's why we offer a variety of programs and initiatives to build these communities, including paid days off to volunteer each quarter and a matching donation program. We also host roundtable discussions with our many customers to share ideas on various initiatives across companies.
Firstup Employees
Firstup has 250 employees. 65 employees at Firstup have reviewed Firstup across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 65 Firstup employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Firstup are extremely happy with their total compensation at Firstup, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Firstup are extremely happy with their team. 65 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Firstup are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Firstup believe the environment at Firstup is positive. Most Participants believe the pace of work at Firstup is comfortably fast. About 69% of the employees at Firstup work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Firstup are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Firstup employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at Firstup report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of Firstup employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Firstup employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
98% of Firstup employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Firstup employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
95% of Firstup employees call their work environment positive
Environment
Joining Firstup - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Firstup KPIs and OKRs
Employees’ understanding of Firstup's KPIs and OKRs is essential for its success. Out of 53 Firstup employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 53 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Firstup CEO & Leadership
90 /100
Firstup CEO Awards and Recognitions
Firstup’s CEO Bill Schuh started in this role in 2025. Bill’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably. With a high CEO score, Bill Schuh has won the Best CEOs in 2023. Firstup’s CEO is highly regarded especially by employees in the Communications department, employees in the HR department, and employees identified with Other ethnicities. However, employees in the Product department, employees with 6 to 10 Years experience, and employees with Entry Level experience have a less favorable view of the CEO and believe there is room for improvement. Compared to Firstup’s competitors, Bill Schuh ranks right above Simpplr Inc CEO Dhiraj Sharma. Under Schuh’s leadership, Firstup employee respondents are most happy about their Compensation and the company’s Executive Team. Environment and Meetings are two areas, according to respondents, where Firstup could stand to see real improvement.
Firstup Leadership
The Firstup Executive Team is rated an “A+” and led by CEO Bill Schuh, Chief People Officer Sabra Sciolaro, and Chief Financial Officer Mike Skelly
Bill Schuh CEO / President
Bill is CEO at Firstup, the leader in workforce orchestration. Prior to Firstup, Bill served as Chief Revenue Officer at... read more
Sabra Sciolaro Chief People Officer
As the Chief People Officer (CPO) at Firstup, Sabra Sciolaro leads the organization's strategic initiatives to attract,... read more
Mike Skelly Chief Financial Officer
An entrepreneurially-minded, results-oriented Chief Financial Officer with more than 25 years of experience, Mike has... read more
Michelle Kerr Chief Marketing Officer
Michelle Kerr serves as the Chief Marketing Officer of Firstup.
Cheryl Chavez Chief Product Officer
Cheryl Chavez serves as the Chief Product Officer of Firstup.
Peter Lai Chief Technology Officer
Peter Lai serves as the Chief Technology Officer of Firstup.
Joe Marcin Chief Revenue Officer
Joe Marcin serves as the Chief Revenue Officer of Firstup.
Firstup Salaries
How much does Firstup pay?
How much do people at Firstup get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Firstup is $114,987, or $55 per hour, while the estimated median salary is $118,598, or $57 per hour.
At Firstup, the highest paid job is a General Counsel at $269,484 annually and the lowest is a CS Rep at $44,822 annually. Average Firstup salaries by department include: Marketing at $157,947, Customer Support at $58,836, Legal at $269,484, and Product at $139,901. Half of Firstup salaries are above $118,598.
61 employees at Firstup rank their Compensation in the Top 5% of similar sized companies in the US (based on 131 ratings) while 61 employees at Firstup rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 114 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
20th Percentile $91k | $91k | 20th Percentile |
40th Percentile $118k | $118k | 40th Percentile |
60th Percentile $193k | $193k | 60th Percentile |
80th Percentile $265k | $265k | 80th Percentile |
100th Percentile $345k | $345k | 100th Percentile |
$114,987*
Average Compensation
$118,598*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Firstup Salaries by Department
Diversity & Inclusion at Firstup
Diverse employees at Firstup score the company 90/100 across various culture categories, placing Firstup in the Top 5% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Firstup across various culture dimensions.
Our DEIB Vision: ,We strive to cultivate an environment that values diversity and respects differences, creating equitable opportunities for growth and empowering individuals in our collective success. We hold ourselves accountable so that, together with our customers, we can lead the transformation of the digital employee experience.,,DEIB Opportunities:,At Firstup, we offer an employee-led DE&I Council that offers programs and thought leadership, with an overall mission to connect and communicate leadership's DE&I initiatives to the employee population. We recognize that the only way to make progress in DEIB is to make systematic change. That is why we also offer training, company-wide DEIB events and an annual engagement survey to ensure all voices are heard. ,,DEIB Community Impact:,At Firstup, community means many things. It's the community we build at our company, it's the community we build in the many cities where we work and it's the community we cultivate with our customers.,That's why we offer a variety of programs and initiatives to build these communities, including paid days off to volunteer each quarter at the nonprofit or school of your choice and a matching donation program. We also host roundtable discussions with our many customers to share ideas on various DEIB initiatives across companies. Our goal is to make systematic change and what better way than sharing best practices with some of the world's largest organizations.
Ranked Culture the Highest
Ranked Culture the Lowest
Firstup Perks & Benefits
Our benefits help our people live their best lives, so they can do their best work. Our best-in-class total rewards include fully paid medical, dental, and vision for employees, plus 70% for dependents. We also offer unlimited PTO to help you rest and recharge and this includes our "Fruity Drink Bonus." When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Company Social Outings
- Legal Assistance
- Work From Home Policy
- Unique Office Space
Firstup PTO
Firstup's PTO and Vacation policy typically gives unlimited days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Firstup Careers
Firstup Jobs
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Frequently Asked Questions regarding Firstup
What is Firstup address?
Firstup location is at 1 Montgomery St
Who is the CEO of Firstup?
Firstup CEO is Bill Schuh, their score by employees is 90
What is Firstup eNPS?
The eNPS for Firstup is 70
What is the salary for Operations Manager in Firstup?
Operations Manager average salary in the US is 90k
What are the salaries in the Customer Support in Firstup?
The average salaries for Customer Support in Firstup is 59k
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