Working At Foundever - Ask a Question | Comparably
Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
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EMPLOYEE
PARTICIPANTS
4898
TOTAL
RATINGS
142001

Q&A With Foundever Employees

At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home.

How employees describe working at Foundever

A lot, because actaully keep me engaged with the process and informed about the results, making me feel value and confident about.

Not much, recruiter was not informative or knowledgeable

Was good since sometimes they have not experience

Comfortable environment, I feel good and secure being part of Sitel.

Review from Business Development Dept

Up and down, I think there is room for improvement around showing meaningful value and appreciation of our employees, which could have a positive affect on retention and recruitment requirements.

Review from Operations Dept
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What it's like to work at Foundever

  • Foundever employees generally work 8.9 hrs a day
  • Employees at Foundever report the work pace is comfortably fast
  • 92% of Foundever employees look forward to interacting with their team every day
  • Foundever employees most often take 20-30 paid vacation and sick days each year
  • 73% of Foundever employees report they are happy with their work life balance
  • Foundever employees typically get valuable feedback on how to improve at work Every Week
  • 89% of Foundever employees call their work environment positive

Q&A With Foundever Employees

Asked to all employees at Foundever

  • there is no such thing as paternity leave

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Asked to all employees at Foundever

  • They don't follow trends. They are trying to be a thought leader without any thought

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Asked to the Marketing Department at Foundever

  • They don't. They promise a bonus of 20% to 25% before you sign. When you have started working no one has even heard of this talked about bonus system

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Asked to all employees at Foundever

  • Stay away

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Asked to the Customer Support Department at Foundever

  • What's the hardest situation I was in and how did I handle it. What was my favorite, and my least favorite experience.

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Asked to the Customer Support Department at Foundever

  • Not really helpful but I'm pretty computer savvy

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Asked to all employees at Foundever

  • Health insurance

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Asked to all employees at Foundever

  • Plenty

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Asked to all employees at Foundever

  • Great

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Asked to all employees at Foundever

  • Very challenged

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Asked to all employees at Foundever

  • Happy

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Asked to all employees at Foundever

  • RecogniTion and constant challenges

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Asked to all employees at Foundever

  • Very fast

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Asked to all employees at Foundever

  • Every year

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Asked to all employees at Foundever

  • Not enough

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Asked to all employees at Foundever

  • Great

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Asked to the HR Department at Foundever

  • In 2018 sitel has made great changes in the HR department

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Asked to all employees at Foundever

  • None. They were nothing special.

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Asked to all employees at Foundever

  • Meh. About the same.

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Asked to all employees at Foundever

  • Useless ones. If you can read, they hire you. No job skills required.

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Asked to all employees at Foundever

  • Sitel does try hard to be competitive as a third-party company. They do support big name companies. The work environment is better than I was expecting. They acknowledgments at the end of every month, and they have special events. The chances in moving up is possible. Overall, I do enjoy working at Sitel

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Should I work at Foundever?

61% of Foundever employees would encourage their friends to become coworkers, whereas 23% are neutral and 16% would not recommend working at Foundever to their friends.

45
eNPS Score
61%Promoters
23%Passive
16%Detractors

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