Heartland Leadership Employee Reviews
What do you like best about the leadership team?
Leadership teams were kind of a crapshoot. Some supervisors and managers were absolutely amazing. Others rarely did their jobs and would pass the buck to someone else. Upper management in the office felt like a boys club and if you didn't fit in, you didn't go far.
nice and know how to communicate
Review from Customer Support Dept
Leadership is both transparent and growth minded
Leadership is engaged and always accessible.
Review from Sales Dept
They are super involved in your success and are willing to help
Review from Sales Dept
Their transparency and their support of me in my role.
Review from Sales Dept
They are relatable and actually talk with you and a title isnt anything. they invest in you as a person not a number.
Review from HR Dept
They let pros build their own reality. No one leaning over your shoulder and putting you into a box.
Review from Sales Dept
they care about the people
Review from Customer Support Dept
The approachability of everyone on the team
Review from Customer Support Dept
The constant encouragement and the transparency of what is next.
Review from Sales Dept
Their main goal seems to be improvement and support, whether the employee has been here 2 months or 2 years.
Review from Customer Support Dept
The people are amazing and friendly. They are willing to share information and knowledge which makes that an excellent environment for a new employee
Review from Operations Dept
They are personable and easy to communicate with.
Review from Product Dept
They are very transparent and relatable. The openness displayed in the Heartland Way videos were a breath of fresh air.
Review from Product Dept
inclusive, supporting, kind, knowledgably, helpful
Review from Product Dept
They are always available. It doesn't matter if it's to help with a client issue or check in on you as an individual (especially on busy/stressful days). The amount of empathy and compassion displayed by my leaders is wonderful.
Review from Customer Support Dept
The leadership team has been great about communicating the goals, vision, direction of the company, what it takes to be successful, and what we need to bring to the table to be a successful part of the team.
Review from Sales Dept
willingness to investing in good training
Review from Customer Success Dept
It is that informal culture and people's first advocacy. It is refreshing to see that in leadership team.
What does the leadership team need to get better at?
Being supportive, valuing quality over quantity rather than the reverse, training, setting realistic expectations.
Review from Customer Support Dept
Getting more employees on our Teams.
Review from Product Dept
truly caring about employees and customers
Review from Sales Dept
There should be more diversity in leadership here. Compensation is great, but culture is lacking.
Review from Sales Dept
Holding people accountable for failing to do their day to day jobs.
Review from Customer Support Dept
They only care about new sales, not retaining customers. They care more about call scripts than getting the problem fixed.
Review from Customer Support Dept