Heartland Employee Reviews
Out of 488 Heartland employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Heartland improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Heartland compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being supportive, valuing quality over quantity rather than the reverse, training, setting realistic expectations.
Review from Customer Support Dept
Getting more employees on our Teams.
Review from Product Dept
truly caring about employees and customers
Review from Sales Dept
There should be more diversity in leadership here. Compensation is great, but culture is lacking.
Review from Sales Dept
Holding people accountable for failing to do their day to day jobs.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They care more about numbers in sales despite our service going down due to high work load.
Not paid enough for having to mentally retain this much information and have it ready at the drop of a hat or aka call
Review from Customer Support Dept
insurance is to expensive and the company that we have now to report ur fmla never answeres. they transfer you to someone that just straight to vm
Review from Customer Success Dept
fight to get better deductions on the benefits
Review from Customer Support Dept
Took on this role when salaries were not where the market was for others. It is not that I feel undervalued but know that other companies pay higher. But money is not everything and what I get from the company and my team in other ways outweighs that. And makes me happy
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
The coworkers at my peer level are very negative overall. They do not share the same values as me, nor are they invested in the company, its initiatives, and where we are headed in the future.
Review from Operations Dept
There isn't any issues with my coworkers, I'm just not concerned with interacting with them daily.
Review from Sales Dept
I would love to see all areas of the business collaborate with each other to identify and resolve complex issues cross departments.
Review from Operations Dept
Too many politics and cutting out of deals. ROE not upheld.
Review from Sales Dept
All of my coworkers are lazy, refuse to work, and are never held accountable for their lack of contributions.
Review from Customer Support Dept
What needs to change to make the company culture better?
They’re dumb to be recognition for experience and contribution to the team outside of just the immediate gratification of margin. There also is no clear path for remote sales peopleTo matricula
Review from Sales Dept
We are understaffed and ignored when we complain about anything
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Heartland yet.
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What's going wrong and how can it be improved?
Quantity over quality, clients aren't valued, little support, no guidance, poor communication, no training. All of which need to be reversed completely.
Review from Customer Support Dept
Communication from upper corporate management is sugar coated. Too worried about shareholders perception. This world is a crazy right now and we are moving forward saying "we know this happened, but lets forget about it and move on". Decisions/pricing/service are not handled the right way.
Review from Customer Success Dept
understaffed need to hire more quality people
Review from Customer Support Dept
quit adding things into merchant statement that they do not like.
Review from Customer Success Dept
Employee morale of our payroll specialists is very low in conjunction with negative attitudes. Some days I dread coming in because I feel like this is the day that some of my subordinates will give up and make work more difficult for me and their peers.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Heartland yet.
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