Highgate Hotels Employee Reviews
Out of 392 Highgate Hotels employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Highgate Hotels improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Highgate Hotels compared to all other departments at the company. The Admin team offered the most constructive feedback, with 87% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
they are very down to earth and friendly, my FOM trained me for 2 weeks straight no manager has ever done that at other places i worked
They work just as hard as everyone else
Very professional . We all work towards a common goal. Success
Consistent communication and positive incentives
Friendly, she is willing to help anyone that wants to learn new things.
Review from Customer Support Dept
What does the leadership team need to get better at?
Being professional and taking care of employees.
All leadership my ird manager is the worst not personally but as a Manger and there's no one to talk to if your not management
Treating employees like actual human beings and not animals.
Communication, effort, understanding, and support. As well as more days of training.
communication, following through with their word
What is the best part about your compensation package?
a lot of benefits and they compensate you
All of it so far
Review from Operations Dept
My employee discount for hotel rooms. Best in the industry!
The best part is the health benefits
My health insurance is okay
Why do you feel undervalued and what would make you feel better about your compensation?
Im educated and what i see the managers are jealous and try to make life hard when im working
Review from Customer Support Dept
Sometimes l fill that l should be reconized for my efforts.
Better and more fair distribution of company profits among all employees. We all put in the same time and hard work.
I sell alot and deserve more
I feel like the medical benefits are set up so that the company doesn't have to put out as much money rather than for the benefit of the employees.
What are some of the best things about your team?
They are very fun to be around
awww my team we adored ..respected & I looked out for my team I listened and had there back even wen it meant going against my boss for them to have a voice that really mattered to me..!! and they adored me .and that team of mine was AMAZING !! and def UNFORGETTABLE!!
Humble, we all strive for the same thing
I like most of the people i work with
Review from Customer Support Dept
They will bring snacks & meals occasionally
What do your coworkers need to improve and how could you work together better?
They need so much help
HOUSE KEEPING NEEDS TO DO BETTER ABOUT CLEANING
Review from Engineering Dept
Stop complaining about each other and do your job.
Review from Customer Success Dept
Management is what needs improvement
Stop talking about and tattle telling ln each other.
What is most positive about the culture and environment at your company?
Its most positive when the manager and supervisor isnt there
Review from Customer Support Dept
LGBTQ+ Equitable treatment is excellent
Everyone helps each other out
Review from Customer Support Dept
Being understood by some coworkers
we all get along so far
What needs to change to make the company culture better?
Management accountability, team work driven environment and tools for success in each department... aka inventory.
Review from Customer Success Dept
The way the treats each other
Review from Customer Success Dept
Well gad this came up now lets see what you all gonna do about it the Gm... That is the only way that we can make anything better the way she talks to people and disrespect her employees is not fair and yet HR thinks it all the fired peoples fault because you all communicate with them not us.
Front desk manger and assistant manager especially the assistant manager are so judgemental rude, they act like they are better than everyone. Have a bad temper and the constant verbal abuse. Constant because she never leaves
Hiring candidates who are not just qualified but also possess company values, honesty integrity empathy and loyalty
What did you like most about the interview process?
Equal opportunities , transparency, good process
the interviewer made me feel so comfortable
She came out and she was happy the way i presented myself ,she was very happy and smiling a lot.
Review from Customer Support Dept
they were not judge mental
It all went well smooth
Review from Operations Dept
What would you improve about your company's interview process?
learning to speak to adults with respect
Not just higher anyone who applies. Have some standards. I had <30 min interview and got the job. Feom what ive seen and heard. People get the job and and not a right fit get hired and they quit after a few days
Review from Customer Support Dept
Correct Information about the position, pay & hours
I would have each department select the best canidate that fit your department not HR.
The interview process was typical, however, there is no forms of embarkment. Thrown into the position and expected to know how to do everything correctly without any training.
What makes you most happy at work?
meeting new people from all over the world
I am always learning something new
Review from Customer Support Dept
Working with all the positive team members
When I know I've done my job right.
Review from Operations Dept
The Hotel guests positive experience or being able to enhance their experience at our Hotel and with our brand.
What's going wrong and how can it be improved?
Better communication all around, more of an open door policy, stop being so "clicky" within groups, better treatment of everyone on the team NOT just upper management
Check on your property from time to time.
Poor work ethic and office politics
Our property is majorly out dated, our amenities are down and need repair. Our handicap guests are limited on rooms due to the elevator being out of service for so long. This property is a shame for Marriott standards
Review from Customer Success Dept
Hire people that won't take advantage of there rank in the chain of command to many Indians not enough cheifs
What do you like best about your company?
There aren't any Outlook reviews of Highgate Hotels yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
People and benefits and hiring the right people